This Solicitation opportunity from Idaho was posted on January 22, 2024. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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SSA - Allegience Web Module Call Center Services

Awarded

316State & Local

Submission Closed01/26/2024, 12:00:00 AM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 561422

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AI Contract Overview

The Idaho Department of Administration, Division of Purchasing, has issued a notice of intent to approve a sole source authorization for Idaho Public Television to procure Allegience Web Module Call Center Services from ACD. This procurement, conducted under Idaho Code section 67-9221 and IDAPA 38.05.01.045, is a renewal of SSA #17034, which has been in place since 2016. The authorization is based on the determination that ACD is the only vendor capable of providing the proprietary web module required for direct, real-time API integration with the Allegiance CRM system. This technical exclusivity allows for the automated transfer of donor data to the Verification Bin during high-volume on-air pledging campaigns, a functionality not available through other providers. The contract covers a period of performance from January 1, 2024, to December 31, 2024, with an annual cost of 24,000 dollars. The scope of work includes real-time donation tracking, automated synchronization of donor information, and scalable support for fluctuating call volumes. As a sole source procurement, no competitive bidding was conducted, and the award is justified by the unique compatibility of ACD's simple pledge product with existing agency systems. The procurement is managed by Michelle Koehler of Idaho Public Television and is processed through the Idaho Procurement Online system.

General Info

Idaho Public Television sole source renewal with ACD for call center services costing $24,000.

Agency

State of Idaho

NAICS

561422 - Telemarketing Bureaus and Other Contact Centers

Place of Performance

ID, USA

Set-Aside

NONE

Documents

Request for Sole Source Authorization SSA17034 Renewal Idaho Public Television

sole-source-authorization

High

AI Contract Breakdown

Uniform Contract Format

Timeline

PhaseAwarded

PostedJan 22

Solicitation

AwardedOct 28

Contract was awarded

Submission Closed

01/26/2024, 12:00:00 AM UTC

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Organization & Contact Information

AgencyState of Idaho

Contacts1 person available

OfficeN/A

Organization / AgencyState of Idaho

Office AddressN/A

Contacts

Michelle KoehlerNot specified

contact@example.gov

+1 (555) 000-0000

Full Description

The Idaho Department of Administration, Division of Purchasing, hereby publishes notice of intent to approve a sole source authorization for Idaho Public Television to purchase Allegience Web Module Call Center Services from ACD. This notice is being given pursuant to Idaho Code section 67-9221. The Administrator of the Division of Purchasing has determined that there is only one vendor qualified to provide this property (commodity or service). A copy of the request for sole source authorization is attached in the Buyer Attachments section of IPRO. Any interested vendor may file a challenge to this sole source procurement, in accordance with Idaho Code section 67-9232(4), by giving timely notice (within five (5) business days after the closing date of this IPRO Notice) to: contact@example.gov.