TANF/WF Program Assessment and Modernization Roadmap Development

This contract involves a comprehensive assessment and modernization initiative for North Carolina's TANF/WF program, managed by the Department of Health and Human Services' Division of Social Services. The primary goal is to engage an experienced contractor with subject matter expertise to thoroughly review the current program, evaluate its effectiveness in meeting citizen needs, and develop a strategic roadmap for modernization focused on enhancing customer service delivery. The scope includes analyzing existing policies, regulations, and operational processes, identifying areas for improvement, and proposing innovative solutions that align with both short-term and long-term objectives. The contractor will collaborate closely with DSS staff, conduct detailed "as-is" and "to-be" process assessments, and produce deliverables such as stakeholder analyses, process maps, SWOT analyses, and modernization plans, all within specified timelines. The procurement emphasizes a best value approach, considering technical merit, vendor experience, and pricing, with evaluation criteria prioritizing the vendor's technical approach and experience. The contract is set for an initial three-year term, with milestones including kickoff meetings, stakeholder and process analyses, and ongoing project management activities. The contractor must provide dedicated personnel, maintain continuous communication with DSS, and support project reviews and progress reporting. The work will involve developing policy recommendations, establishing partnerships, and identifying legislative versus non-legislative changes necessary for program enhancement. Contract administration provisions specify performance standards, acceptance procedures, dispute resolution, and the requirement for detailed project management and documentation. Overall, this effort aims to modernize North Carolina’s TANF/WF program through strategic analysis, stakeholder engagement, and innovative process improvements to better serve vulnerable families across the state.