Technical Support Services for Cúram Platform

The contract entails ongoing technical support, maintenance, updates, and troubleshooting services for the Cúram by Merative platform across all its modules, ensuring continuous operational integrity and functionality. The work is required to maintain system reliability, address emergent issues, and implement necessary patches or enhancements to keep the platform aligned with evolving regulatory and operational needs. Services are to be delivered under a subcontract arrangement, with the Department of Health and Human Services - Dhhs through its North Carolina office serving as the overseeing entity. The effort is classified under NAICS code 541512, indicating it falls within computer systems design and related services, emphasizing a technical and specialized scope requiring deep expertise in Cúram’s architecture and workflows. The solicitation was posted on August 6, 2026, with a response deadline of August 21, 2026, allowing potential vendors a limited window to submit proposals. There is no specified set-aside designation, meaning the contract is open to all qualified subcontractors regardless of business size or ownership status. The place of performance and organizational details are not provided in the contract data, but the work is inherently remote or cloud-based given the nature of platform maintenance and the absence of a defined physical location. Proposers are expected to demonstrate proven experience with Cúram systems, ability to provide 24/7 support if required, and a clear methodology for managing updates without disrupting critical public health or social service operations. Access to the full solicitation is available through the provided link.