This Solicitation opportunity from Wisconsin was posted on July 11, 2025. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Telephone Nurse Triage Services (2025-UWMSN-01014-RFP)

Closed

2025-UWMSN-01014-RFPState & Local

Submission Closed08/15/2025, 02:00:00 PM CDT

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 561422

New

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RFP-758-2700000097-2 | Contact Center as a Service RFP

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Solicitation # dd5560b1-03dc-4c5a-bdc9-2cf1a98cf7bc

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Solicitation # 550595

The City of Detroit Office of Contracting and Procurement, on behalf of the Department of Human, Homeless, and Family Services, has issued Request for Information 550595 to gather market insight from experienced call center operators. The primary objective is to obtain feedback to support and potentially upgrade the Detroit Housing Resource Helpline, which serves as a centralized entry point for residents seeking housing-related services. The system is projected to handle approximately 120,000 annual calls, requiring a robust intake and triage process utilizing multi-step scripts and logic to differentiate between emergency and non-emergency housing needs. The scope of this RFI focuses on two primary tracks: Call Center Operations and Call Center Technology/Integration. Interested respondents must provide a Respondent Questionnaire detailing their prior experience, including at least three relevant projects from the last five years, and identify any intended subcontractors. Additionally, respondents are asked to provide a proposed implementation timeline covering system design, installation, configuration, and testing, as well as the identification of key personnel who would be assigned to the project.

City Of Detroit

POSTED

11 days ago

DEADLINE

in 19 days

AI Contract Overview

The University of Wisconsin-Madison is soliciting proposals for 24/7/365 Telephone Nurse Triage Services under solicitation number 2025-UWMSN-01014-RFP. The selected vendor will provide human-supported clinical triage to distinguish emergent from routine calls, with a target award date of January 1, 2026. Key operational requirements include an average RN response time of three minutes or less and the capacity to handle an average monthly volume of approximately 300 calls. All services must be performed within the United States, as offshoring is strictly prohibited, and the use of AI, chatbots, or automated menus is forbidden. Eligible vendors must employ licensed Registered Nurses or Licensed Practical Nurses holding valid licensure in Wisconsin or a Nurse Licensure Compact state. The contractor is required to adhere to the HIPAA Security Rule, including the recording and 60-day retention of all calls, and must transmit patient data to the Point and Click EHR system without having direct access to the client's EMR. Proposals must be submitted via the SciQuest online portal by August 15, 2025. While a single award is intended, the university reserves the right to make multiple awards based on a trade-off evaluation of staffing qualifications, service availability, and compliance.

General Info

Agency

Wisconsin → UW-Madison

NAICS

561422 - Telemarketing Bureaus and Other Contact Centers

Place of Performance

WI, USA

Set-Aside

NONE

Documents

q-and-a

High

AI Contract Breakdown

Uniform Contract Format

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Timeline

PhaseClosed

PostedJul 11

Solicitation

Response DeadlineAug 15

Deadline has passed

Submission Closed

08/15/2025, 02:00:00 PM CDT

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Organization & Contact Information

AgencyWisconsin → UW-Madison

Contacts1 person available

OfficeWI, USA

Organization / AgencyWisconsin → UW-Madison

Office AddressWI, USA

Contacts

Megan Williams

Full Description

The University of Wisconsin-Madison is requesting proposals for the purchase of an Telephone Nurse Triage Services (ShopUW+ Event Number 2025-UWMSN-01014-RFP). Information for this solicitation can be found and responses MUST be entered online at: https://bids.sciquest.com/apps/Router/PublicEvent?CustomerOrg=UWisconsin. If you have any questions, they MUST be directed to Doreen Forslund at .