To procure HCBS and Quality and Member Experience Monitoring

Solicitation RFP-UHAA-2026000258 is issued by the Colorado Department of Health Care Policy and Financing (HCPF) to procure services for Home and Community Based Services (HCBS) and Quality and Member Experience Monitoring. The scope of work includes the recruitment and hiring of interviewers subject to criminal and motor vehicle background checks, the administration of surveys on a rotating basis by State Fiscal Year, and the implementation of quality assurance activities, including verification calls for at least 5% of completed interviews. All training and administration must align with National Core Indicators requirements. The total maximum available budget spans five state fiscal years, starting with 400,000.00 USD for SFY 2026-27 and 340,000.00 USD for each subsequent year through SFY 2030-31. The award will be determined through a value analysis to identify the most advantageous proposal, weighing technical benefits against cost differentials. Evaluation criteria include risk assessments regarding accessibility compliance via VPAT, contractual terms, prior performance, and organizational reliability. Proposals must be submitted via the designated Box link by the deadline, as submissions through the VSS portal or hard copies will not be accepted. The contract incorporates equal opportunity clauses under 41 CFR 60-1.4(b) and provides specific considerations for Service Disabled Veteran Owned Small Businesses (SDVOSB) incorporated or operating in Colorado. Deliverables are subject to written acceptance by the Department following a mandatory internal quality control review by the contractor.