This Solicitation opportunity from Massachusetts was posted on April 22, 2024. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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UMass Boston - Service Excellence Training (Customer Service) (Repost)

Closed

UMBOS-2024-0675aState & Local

Submission Closed05/15/2024, 12:00:00 AM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 561422

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SLED

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RFP for State Based Exchange Contact Center

Solicitation # EV00000990

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7 days ago

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in about 1 month

AI Contract Overview

The University of Massachusetts Boston has issued a solicitation for a Service Excellence Training program focused on customer service, identified by the solicitation number UMBOS-2024-0675a. The contract aims to enhance the customer service skills of staff or personnel associated with the university, emphasizing service quality and excellence. The posting date for this opportunity is April 22, 2024, with a response deadline set for May 15, 2024. The contract falls under the NAICS code 561422, which pertains to "Other Service Providers," and is managed by the Massachusetts state government under the SLED (State, Local, Education, and Nonprofit) organization type. Interested vendors or service providers are encouraged to submit their responses by the specified deadline, with the primary point of contact being Evanthia Tully, whose email is [email hidden]. The contract is posted on the official procurement portal, providing further details and submission guidelines. This initiative reflects UMass Boston’s commitment to improving customer service standards across its operations, and the awarded contract will likely involve delivering tailored training sessions to meet the university’s service excellence objectives within Massachusetts.