This Government Contract opportunity from Texas was posted on May 21, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

Top

User Support and Help Desk Services

Closed

State & Local

Submission Closed06/10/2026, 11:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

Active Opportunities Like This One

NAICS: 561422

New

Federal

Copy Center and Document Reproduction Services

Ofc Of Acqusition Grants-National

POSTED

DEADLINE

Remote Help Desk & User Support ServicesThe contract involves providing remote help desk and user support services specifically aimed at assisting employers and job seekers with issues related to logging in, creating profiles, and managing job postings. The service commitment includes a guaranteed response time within four hours, ensuring timely resolution of user problems. This support is critical for maintaining smooth operation and accessibility of the employment platform administered by the Health and Human Services Commission in Texas. The contract is classified under NAICS code 561422 and is structured as a subcontract, with solicitation details posted in mid-June 2026 and a response deadline set for late June 2026. While specific location details for performance or points of contact are not provided, the emphasis is on remote support services, indicating flexibility in service delivery. This arrangement highlights the importance of reliable user assistance to enhance the overall user experience and operational efficiency of the job-related platform managed by the agency.

Health and Human Services Commission

POSTED

DEADLINE

Contact Center SolutionsThe contract seeks a qualified contact center solution to support potential and current students with inquiries related to enrollment, retention, financial aid, and student accounts, customizable based on the preferences of individual colleges within the Virginia Community College System. The selected provider is required to supply all necessary labor, materials, supervision, equipment, and services as detailed in the accompanying documentation to ensure comprehensive support. This solicitation was posted on May 11, 2026, by the Virginia Community College Shared Services Center, with a proposal submission deadline set for June 23, 2026, at 5 PM. All questions regarding the contract must be submitted by 5 PM on May 29, 2026. The place of performance is designated as "VCCS WIDE, Optional" within Virginia, and the agency managing the solicitation is part of the state and local government sector. Interested parties can direct inquiries to Aubrey Wilcher via email or phone. Further details and proposal submission are accessible through the provided online vendor portal.

Virginia Community College Shared Services Center

POSTED

DEADLINE

Customer Support & Phone Reservation ServicesThis contract involves providing phone-based customer support services specifically for campsite reservations, including modifications, cancellations, and addressing technical issues. The service requires secure handling of personal information, ensuring confidentiality and compliance with privacy standards. It is categorized under NAICS code 561422, indicating a focus on telemarketing and customer contact services. The contract is a subcontract opportunity posted by the Kentucky Horse Park, with a response deadline set for July 27, 2026. The place of performance is listed as "Other," suggesting flexibility in the service location. Although some details such as solicitation number and specific office address are not provided, the primary objective is clear: to effectively manage customer interactions related to campsite services while safeguarding sensitive information.

POSTED

DEADLINE

Customer Support and Help Desk ServicesThe contract involves providing comprehensive customer support and help desk services for taxpayers and county staff, utilizing multiple communication channels including phone, email, and online platforms. The service is structured to meet service level agreements (SLAs) that ensure timely response times and effective resolution tracking. Additionally, the support must accommodate multilingual capabilities to serve a diverse customer base. Issued by Hays County, Texas, this subcontract falls under NAICS code 561422, which pertains to customer support services. The solicitation was posted on June 11, 2026, with a response deadline of July 6, 2026. Although detailed location and contact information are not specified, the contract emphasizes reliable, efficient, and accessible customer assistance tailored to the needs of county taxpayers and staff.

HAYS COUNTY

POSTED

5 days ago

DEADLINE

in 20 days

AI Contract Overview

The contract involves providing Tier 1 and Tier 2 technical support services to students, faculty, and administrators across multiple participating institutions. Support will be managed through a ticketing system, ensuring organized and efficient handling of inquiries and issues. Staff delivering these services are required to be trained in FERPA regulations, emphasizing the importance of confidentiality and compliance with student privacy laws. Issued by Texas State University, this subcontract opportunity aims to secure experienced service providers in the user support and help desk domain, categorized under NAICS code 561422. The solicitation was posted on May 21, 2026, with a response deadline of June 10, 2026. Although specific location details and points of contact are not provided, the contract ensures robust technical assistance aligned with institutional policies and regulatory standards.

General Info

Provide FERPA-compliant Tier 1 and 2 tech support for Texas State University via ticket system.

Agency

Texas State University

NAICS

561422 - Telemarketing Bureaus and Other Contact Centers View NAICS

Place of Performance

TX, US

Set-Aside

NONE

Documents

(0)

No documents available

AI Contract Breakdown

Uniform Contract Format

No contract breakdown available.

Cannot generate Contract Breakdown because no documents were found from this contract's source.

Timeline

PhaseClosed

PostedMay 21

subcontract

Response DeadlineJun 10

Deadline has passed

Submission Closed

06/10/2026, 11:00:00 PM UTC

Find active opportunities like this

Start your free trial to discover similar active contracts, track opportunities, and build proposals with AI assistance.

Organization & Contact Information

AgencyTexas State University

ContactsNo contacts available

OfficeN/A

Organization / Agency

Texas State University

Office AddressN/A

ContactsNo contact information available

Full Description

Deliver Tier 1–2 technical support for students, faculty, and administrators across all participating institutions using a ticketing system and FERPA-trained staff.