This Solicitation opportunity from Washington was posted on October 7, 2024. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Utility Customer Survey

Closed

72B-2024State & Local

Submission Closed10/30/2024, 12:00:00 AM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 541910

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RFP 6314 Panel Survey Services for the Oregon BRFSS State Supplemental Panel Survey

Solicitation # S-44300-00018189

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RFP 6314 Panel Survey Services for the Oregon BRFSS State Supplemental Panel Survey

Solicitation # S-44300-00018189

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DEADLINE

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Solicitation # 126DP002

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Solicitation # 0000040712

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RFP823 - Secret Shopper/Mystery Shopping Evaluation of the Aging and Disability Resource Connection

Solicitation # RFP823

The Atlanta Regional Commission (ARC) is soliciting proposals for RFP823 to engage a qualified firm to conduct a secret shopper and mystery shopping evaluation of the Aging and Disability Resource Connection (ADRC). The selected contractor will assess the accessibility, responsiveness, and overall customer experience of the ADRC by testing the Platform 28 telephone system and designated email touchpoints. A primary objective is to evaluate staff adherence to policies and the Georgia Division of Aging Services (DAS) Standards of Promptness, specifically regarding contact initiation within two business days and assessment completion within ten business days. The project requires the delivery of a work plan, evaluation protocols, a comprehensive dataset, a draft summary audit report, and a final presentation of findings. The contract is subject to strict compliance with HIPAA, the Americans with Disabilities Act, Section 504 of the Rehabilitation Act, and Title VI of the Civil Rights Act. Key performance milestones include the completion of mystery shopping activities by April 15, 2027, and the submission of the final report and presentation by June 15, 2027. Proposals must be submitted as a single PDF or Word document via the ARC procurement portal by December 29, 2026, and must not exceed 15 pages. Evaluation will be based on a variety of factors, including set-up fees, unit costs for phone and email evaluations, and the overall reasonableness and value of the proposal, rather than strictly the lowest price. Site registration and application approval on the procurement portal are mandatory prerequisites for submission.

Atlanta Regional Commission

POSTED

7 days ago

DEADLINE

in 2 months

AI Contract Overview

The City of Bellingham has issued a solicitation for a Utility Customer Survey aimed at assessing public satisfaction, trust, and perceptions regarding the city's water and wastewater services, stormwater management, and watershed protection efforts. The goal is to gather insights into customer opinions on service quality, values, and priorities for future investments. Interested consultants are invited to submit their proposals electronically by October 30th, 2024, with the opportunity for the City to review, postpone, or reject bids as deemed necessary to serve the best interests of the community. The contract is estimated to be valued between $50,000 and $150,000, and the project will be conducted within the state of Washington. The procurement process is managed by the City of Bellingham Purchasing Department, which can be contacted via email at [email hidden] or by phone at [phone hidden]. All proposal submissions must be received before the specified deadline, after which bids will be opened and reviewed. The solicitation documents and further details are accessible through the City’s procurement website, providing interested parties with comprehensive information to prepare their proposals for this important community engagement initiative.

General Info

Agency

Washington → City of Bellingham

NAICS

541910 - Marketing Research and Public Opinion Polling

Place of Performance

WA, USA

Set-Aside

NONE

Documents

No documents available

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AI Contract Breakdown

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Timeline

PhaseClosed

PostedOct 7

Solicitation

Response DeadlineOct 30

Deadline has passed

Submission Closed

10/30/2024, 12:00:00 AM UTC

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Organization & Contact Information

AgencyWashington → City of Bellingham

Contacts1 person available

OfficeN/A

Organization / AgencyWashington → City of Bellingham

Office AddressN/A

Contacts

City of Bellingham Purchasing DepartmentPurchasing Department

contact@example.gov

+1 (555) 000-0000

Full Description

The City of Bellingham (City) issued a Request for Proposal (“RFP”) for Utility Survey. The City of Bellingham (Wash.) is interested in determining public satisfaction, trust, and level of reliability in its ability to provide high quality drinking water, storm and surface water management, wastewater services and watershed protection. The City is seeking requests for proposal from a consultant to conduct a Utility Customer Survey to gauge our customers’ perceptions of the quality of our services, values, and priorities for future investment. Interested parties may view the solicitation documents on the City of Bellingham website at https://cob.procureware.com/. Questions can be addressed to the Purchasing Office at the above address or by email contact@example.gov Purchasing Office 210 Lottie Street Bellingham, WA 98225 must receive an electronic copy of the qualification submittal prior to the date and time specified in this advertisement. Bids/quotes/proposals must be received no later than 11:00 AM on October 30th, 2024. The Electronic sealed bids/quotes/proposals will be opened and read after the 11:00 AM deadline. The City reserves the right to postpone making the award for a reasonable length of time, to reject all bids/quotes/proposals or parts of bids/quotes/proposals as may be in the best interest of the City.