Victim Notification System Platform with Monthly Application Support and Hosting

The Government of Ontario, through the Ministry of the Solicitor General, is soliciting bids for a modernized Victim Notification System (VNS) to replace its current interactive voice response solution. The objective is to establish a secure, scalable, and user-centric platform that manages the registration and profile maintenance of victims and delivers automated and manual notifications regarding the status of accused persons or offenders under provincial supervision. The scope of work includes the delivery of a Victim Portal for self-service profile management and a robust Notification Engine featuring failure detection and retry logic. The project will follow a phased implementation approach consisting of Discovery, Alpha, Beta, and Live stages, with the contract covering platform setup and ongoing monthly application support and hosting, including two potential extensions. The award will be granted to the highest-scoring compliant bidder based on a multi-stage evaluation process. This includes a pass/fail qualification stage, a technical response evaluation focusing on privacy, experience, and operational readiness, a user experience demonstration, and a commercial response based on a relative pricing formula. Bidders must demonstrate high security standards, with a preference for certifications such as SOC 2 Type II or ISO 27001, and provide qualified personnel including a Project Manager and Cybersecurity Expert. Additionally, the successful vendor must comply with Ontario tax obligations, provide proof of insurance and WSIB coverage, and adhere to the Occupational Health and Safety Act and the Accessibility for Ontarians with Disabilities Act.