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This Solicitation opportunity from West Virginia was posted on September 26, 2024. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Virtual Call Center

Closed

CRFQ-0323-WWV2500000001-1State & Local

Submission Closed10/15/2024, 12:00:00 AM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

Active Opportunities Like This One

Genesys Cloud Contact Center Licenses, Maintenance, AppFoundry, AI Tokens, etc.

Solicitation # STATE 0000000456SL

The State of Missouri, through the Office of Administration’s Division of Purchasing, has issued Solicitation STATE 0000000456SL to acquire Genesys Cloud Contact Center licenses, maintenance, AI tokens, and related services for use by the Information Technology Services Division and multiple state agencies. The solicitation, posted on August 5, 2026, with a response deadline of August 11, 2026, targets vendors capable of delivering a comprehensive suite of cloud-based contact center technologies, including named user licenses for Genesys Cloud CX tiers, FedRAMP-compliant licenses, and advanced AI functionalities such as speech analytics, predictive engagement, voice biometrics, and knowledge management. Contract performance is to occur across various state agency locations in Missouri, with delivery terms set at FOB Destination, requiring the contractor to bear all costs and risks until receipt by the state. The contract has a three-year term effective from June 26, 2026, and is subject to annual appropriation by the Missouri Legislature, with no liability assumed by the state if funds are not appropriated. Vendors must respond with a complete submission via the MissouriBUYS portal, including a mandatory set of exhibits covering business compliance, tax certification, anti-discrimination declarations, federal funding disclosures, and detailed pricing pages that, despite being included in the solicitation, remain blank and require completion by respondents. The evaluation process follows a Lowest Price Technically Acceptable (LPTA) model, where responsiveness is a non-negotiable threshold and cost determines the award among technically qualified vendors, with a scoring formula cap of 195 points based on the lowest price offered. Bonus points are available for participation by sheltered workshops (up to 15 points) and service-disabled veteran-owned enterprises (3 points). Special requirements include robust insurance coverage, strict HIPAA/HITECH compliance, adherence to federal funding reporting rules, E-Verify enrollment for all staff, prohibitions against boycotting Israeli goods, and full compliance with Missouri’s preference laws for small businesses and disadvantaged vendors. All proposals must be submitted in searchable PDF, Word, or Excel format, under 100MB total size, with no hard copies accepted. The vendor must designate a dedicated account team and ensure data hosting remains within the United States, with penalties for non-compliance including contract termination and financial liability for breach of warranty or regulatory violations.

PROC OA DIVISION OF PURCHASING PROCUREMENTS

POSTED

DEADLINE

ITS60 RFQ for Saas Customer Support System

Solicitation # RFQ 2027.02

The Massachusetts Office of the Inspector General is seeking proposals for a SaaS Customer Support System under solicitation number BD-27-1059-MAOIG-MAOIG-132087, with a posted date of August 4, 2026, and a firm response deadline of August 25, 2026, at 4:59 AM Eastern Time. This solicitation is directed toward vendors capable of providing a cloud-based customer support solution tailored to the needs of the state agency, with performance expected to occur in Boston, Massachusetts, and all inquiries or quotes must be submitted via email to rfr.responses@mass.gov. The contract falls under the SLED government sector and is managed by the agency’s purchasing lead, Marcelle Payen, who can be contacted at 617-722-8805 for official correspondence. Interested parties are required to review the full RFQ document for detailed scope, technical requirements, evaluation criteria, and timeline expectations, as no set-aside provisions or NAICS code are specified. Further information and the official RFQ document are accessible through the provided CommBuys portal link.

MAOIG - Office of the Inspector General

POSTED

DEADLINE

Call Center & Scheduling CoordinationThe contract requires 24/7 call center services dedicated to veteran appointment scheduling, rescheduling, outreach, and logistical coordination, all conducted through HIPAA-compliant systems to ensure the privacy and security of sensitive health information. The work is part of a subcontract under the Department of Veterans Affairs, specifically managed by Sac Frederick, and is aligned with NAICS code 561422 for call center operations. The solicitation was posted on August 4, 2026, with a firm deadline for responses on August 12, 2026 at 2:00 PM, leaving a narrow window for qualified vendors to submit proposals. There is no set-aside designation specified, indicating open competition, and the place of performance details have not been provided, suggesting flexibility in where the services may be delivered as long as operational standards and compliance requirements are met.

Sac Frederick (36C10X)

POSTED

DEADLINE

Senior Customer Service Representative StaffingThe City of Austin is seeking qualified vendors to provide senior-level customer service representatives to support COA Tech programs, with responsibilities including direct public interaction, case management, and timely service delivery. These representatives must possess the experience and expertise to handle complex inquiries, ensure high-quality customer experiences, and maintain compliance with program standards. The contract is structured as a subcontract and falls under NAICS code 561422, which corresponds to temporary help services, indicating the nature of the staffing support required. Solicitations are open with a response deadline of September 1, 2026, and the opportunity was posted on August 3, 2026. There is no set-aside classification specified, and the place of performance and organizational details are not provided in the data, though the work is tied to city operations in Texas. All proposals must demonstrate the ability to deliver skilled personnel capable of functioning effectively within a public-sector environment, with emphasis on professionalism, responsiveness, and operational reliability. Interested parties should access the full solicitation through the provided online portal for additional requirements and submission guidelines.

POSTED

DEADLINE

B.10 Help Desk Specialist, Level 3, Voluntary Indigenous Set-Aside

Solicitation # 26-58066

The National Research Council of Canada is seeking qualified Indigenous service providers to deliver Level 3 Help Desk Specialist services on an as-needed basis to support IT system migrations under the Mercury Program. This solicitation is a Voluntary Indigenous Set-Aside open exclusively to suppliers who have pre-qualified under the TBIPS Supply Arrangement EN578-170432 for B.10 Help Desk Specialist, Level 3. The requirement is designed to respond flexibly to fluctuating demand, ensuring timely and expert technical support during critical system transitions. Proposals must be submitted by the deadline of August 19, 2026, and all responders must be Indigenous Supply Arrangement holders meeting the specified pre-qualification criteria. The contract will be performed across Canada with no specific city or state limitations, and all work is to be carried out in support of federal IT infrastructure. Shufang Weng, the Contracting Authority, is the primary point of contact for inquiries and can be reached via email or phone. The solicitation was posted on August 1, 2026, under the tender number CB-94-51127631, and is accessible via the Canada Buys portal. Participation is restricted to Indigenous businesses that have successfully completed the prior qualification process, reinforcing commitments to Indigenous economic inclusion and equitable access to federal contracting opportunities.

National Research Council of Canada

POSTED

DEADLINE

Call Center Voice Support ServicesThe contract requires the provision of inbound and outbound voice support services for library patrons within San Diego County, focusing on account assistance, overdue notice communications, and general service inquiries. Performance must align with defined standards and response time thresholds to ensure consistent, high-quality patron interactions. The work is classified as a subcontract under NAICS code 561422, which pertains to call center services, and is issued by the San Diego County agency through the California state system. The solicitation was posted on July 30, 2026, with responses due by August 21, 2026, and all services are expected to be performed in San Diego. No set-aside status or point of contact information is provided, and the primary reference for details is the agency’s external portal link.

San Diego County

POSTED

DEADLINE

Live Chat Customer Service OperationsSan Diego County is seeking a subcontractor to provide real-time digital customer support through live chat services for patrons of the San Diego County Library. The contractor will be responsible for answering inquiries related to library accounts, services, upcoming events, and institutional policies during designated operational hours. This role requires prompt, accurate, and courteous assistance delivered via live chat to ensure a positive user experience for library users across the county. The work must be performed remotely with no specified physical location, though the place of performance is tied to San Diego. The solicitation is open for bids with a submission deadline in August 2026 under NAICS code 561422, which classifies the service as business support services including call center operations. Subcontractors must be prepared to meet the technical and operational demands of delivering high-quality virtual customer service aligned with the library’s public service standards.

San Diego County

POSTED

DEADLINE

RFQ - COLLECTIONS, CHAT AND CALL CENTER SERVICES

Solicitation # 13211

San Diego County

POSTED

DEADLINE

Customer Service & Call Center SupportThe contract seeks a subcontractor to provide retiree-facing customer service for health insurance-related inquiries, encompassing enrollment processes, claims assistance, COBRA election support, and general program guidance, all while meeting strict service level agreements for response times. The work is centered on delivering accurate, timely, and compliant support to retirees navigating complex health benefits systems, with a clear emphasis on performance and customer experience. This is a subcontract opportunity posted by Prince William County BU in Virginia, with a solicitation open until August 12, 2026, and classified under NAICS code 561422 for call center and related services. There is no set-aside designation specified, and performance location details are not provided, but the service must be delivered remotely or through a designated call center infrastructure capable of supporting federal and county retiree populations. The opportunity is accessible via a web portal for interested vendors submitting proposals by the deadline.

Prince William County BU

POSTED

DEADLINE

Customer Service and Order SupportThis contract involves providing multichannel customer support services for end recipients of promotional goods, handling inquiries related to order status, shipment tracking, and issue resolution through various communication channels. The work is being procured as a subcontract under the Department of Agriculture’s Kentucky office, with performance expected to be conducted remotely or across unspecified locations marked as “Other.” The primary focus is on delivering timely and accurate support to ensure customer satisfaction for recipients of promotional items distributed under agency initiatives. The solicitation was posted on July 28, 2026, with a response deadline of August 28, 2026, and is classified under NAICS code 561422, which corresponds to call centers and other administrative support services. Only qualified subcontractors with proven experience in customer engagement, order systems, and multimodal support platforms are expected to respond, with no set-aside designation specified for small or disadvantaged businesses.

Department of Agriculture

POSTED

DEADLINE

Front Desk and Data Entry Specialist ServicesThe contract seeks a small business to provide front desk support and data entry services at the Military and Family Readiness Center located at Hanscom Air Force Base. Responsibilities include managing incoming calls, greeting visitors, scheduling classes, and accurately entering data into the AFFIRST and DOD TAP systems, with a requirement to generate and send automated reminder emails as part of the workflow. The work demands precision, strong organizational skills, and familiarity with federal defense systems to ensure seamless operations for service members and their families. This is a small business set-aside contract under NAICS code 561422, meaning only small businesses eligible under the SBA’s total small business set-aside rules may respond. The solicitation was posted on July 24, 2026, with a response deadline of August 17, 2026, and is classified as a subcontract opportunity managed by the Department of Defense through the FA2835 Aflcmc Hanscom Pzi office. Performance will be conducted entirely on-site at Hanscom AFB, and the contractor must be prepared to operate within the security and procedural standards of a military installation while maintaining confidentiality and professionalism in all interactions.

FA2835 Aflcmc Hanscom Pzi

POSTED

DEADLINE

Customer Support and Help Desk ServicesThe contract encompasses multichannel customer support services tailored for students, faculty, and staff, addressing inquiries related to orders, returns, financial aid, and textbook access, with a strict one-day response service level agreement to ensure timely assistance. The scope requires responsive and reliable support across multiple communication platforms to meet the diverse needs of the university community. Awarded as a subcontract under the NAICS code 561422 by the Connecticut DAS Procurement office, the opportunity is open for responses until August 12, 2026, with the solicitation posted on July 15, 2026. All performance is expected to align with the agency’s operational standards, though specific location details for performance and point of contact are not provided. Interested parties must submit proposals through the official Connecticut state procurement portal.

DAS Procurement

POSTED

DEADLINE

General Info

Agency

Workforce West VirginiaView Agency

NAICS

561422 - Telemarketing Bureaus and Other Contact CentersView NAICS

Place of Performance

WV, USA

Set-Aside

NONE

Documents

(3)

CRFQ 0323 WWV2500000001 Virtual Call Center

PDF•crfq

CRFQ 0323 WWV2500000001 Virtual Call Center Solicitation

PDF•crfq

Exhibit A Virtual Call Center Pricing Page

XLSX•pricing-page

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Timeline

PhaseClosed

PostedSep 26

Solicitation

Response DeadlineOct 15

Deadline has passed

Submission Closed

10/15/2024, 12:00:00 AM UTC

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Organization & Contact Information

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AgencyWorkforce West Virginia

Contacts1 person available

OfficeN/A

Organization / Agency

Workforce West Virginia

View Agency Profile

Office AddressN/A

Contacts

Brandon L Barr

contact@example.gov

+1 (555) 000-0000