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This Solicitation opportunity from Texas was posted on February 14, 2025. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

Voluntary Disability Insurance Provider

Closed
2025-05-014State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 561422
New
SLED
Call Center
Solicitation # BPM057936
Solicitation BPM057936 is a request for comprehensive call center operational support services for the Maryland Health Benefit Exchange. The contractor will be responsible for managing customer service representatives, team leads, and supervisors to handle consumer inquiries via phone, live chat, and secure messaging. A critical component of the scope is ensuring staffing and production readiness for the annual Open Enrollment period, which typically runs from November 1 to January 15. The contract includes a base period of three years starting approximately July 1, 2027, and ending June 30, 2030, with two optional one-year renewal extensions. The award will be granted to the responsible offeror whose proposal is deemed most advantageous to the State, with technical factors receiving greater weight than financial factors. Evaluation criteria prioritize the technical response and work plan, staff qualifications, offeror capabilities, and economic benefit to Maryland. Required key personnel include a Project Director, Account Manager, Operations Manager, Training Manager, Quality Assurance Manager, and Workforce Manager. Pricing is structured around a monthly operational fixed fee and a fixed unit price per handled call. Proposals must be submitted via the eMMA portal by December 17, 2026, using a two-part double envelope submission process. The technical proposal must be strictly separated from the financial proposal to avoid rejection. Mandatory documentation includes various attachments, a performance bond, and certificates of insurance. The contract also emphasizes strict adherence to COMAR 21.06.09 for invoicing and requires a detailed Problem Escalation Procedure and annual technology readiness reviews every August.

POSTED

7 days ago

DEADLINE

in about 1 month

AI Contract Overview

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The Plano Independent School District is seeking proposals from qualified providers to supply voluntary disability insurance for approximately 6,600 full-time employees, with current enrollment of around 2,215 employees. The contract, set to commence on September 1, 2025, will be for an initial one-year term with the possibility of renewal for successive years, contingent upon mutual agreement and the District’s long-term needs. The District’s existing provider is New York Life, but proposals are open to other qualified vendors capable of meeting the specified service requirements, including claims processing, customer service, and cost containment programs. Proposers must demonstrate their ability to administer the plan effectively, including having approved Third Party Administrators registered with the State of Texas, and must provide references and audited financial statements. The District emphasizes that proposals will be evaluated not solely on cost but also on the provider’s capacity for timely claims processing and administrative efficiency. The RFP strictly limits proposals to voluntary disability insurance only, excluding other benefit plans or funding arrangements. It requires proposers to adhere to detailed service specifications, with deviations to be explicitly noted in the "Statement of Compliance." The District prohibits commissions and other reimbursement arrangements, requiring proposers to affirm non-collusion and submit detailed cost proposals for each benefit. The contract will be awarded based on a comprehensive assessment of service capability, financial stability, and compliance, with the selected provider expected to support the District’s needs over the contract term. All submissions are due by March 11, 2025, and inquiries can be directed to Veronica Couzynse via email or phone.

Documents

1
PDF, Low prioritycertificate-of-interested-parties
Low

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Timeline

PhaseClosed
Posted

Solicitation

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyTexas → Plano Independent School District
Contacts1 person available
OfficeN/A
Office AddressN/A
Contacts

Full Description

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Plano Independent School District (hereinafter referred to as the "DISTRICT, “PISD”, or “PLANO ISD”) invites the submittal of REQUEST FOR PROPOSALS for VOLUNTARY DISABILITY INSURANCE PROVIDER.
There are approximately 6,600 full-time employees (working 25 or more hours per week) of the Plano Independent School District (the District). The District’s Voluntary Disability Insurance program is currently with New York Life and has approximately 2,215 employees enrolled. Retirees are not eligible for Voluntary Disability Insurance.   The plan renews on September 1, 2025.   Proposers may submit proposals for Voluntary Disability Insurance only under the heading of this proposal. No other funding arrangements or benefit plans are being reviewed at this time for this proposal.   The District does not have the staff to increase their job functions being performed currently. Therefore, administrators must be willing to meet all the stated current services as a minimum and clearly outlined in his or her proposal any deviations from those stated in the administrative services section of this RFP.   Please note that your inability to quote any of the above options would not preclude you from being selected as a finalist. Should you have standard products that do not in their entirety meet the RFP specification, please feel free to quote based upon your standard package. However, you must specify any and all deviations in your quotation and the RFP on the “Statement of Compliance”. It will be assumed that your proposal is in compliance if deviations are not noted in the "Statement of Compliance”. Administrative services are specific and deviations will not be accepted. This RFP has outlined the services the District expects as a minimum requirement.   Prospective proposers will be responsible for having qualified personnel, Employee Call Center (Customer Service) and computerized systems capable of handling a case of this size and the flexible plan of benefits. Each proposer must provide references and proof of the provider’s ability to serve satisfactory to the District. This contract will not be based upon cost alone but will place equal importance on ability to pay claims timely and accurately, and on the ability of the provider to administer cost containment programs selected by the District.   Third Party Administrators must have filed and be approved with the State of Texas. If a TPA is later rejected by the State, it will be considered grounds for canceling the contract.   It is not the intent of the District to have commissions built into the proposals. Commissions, fees or other reimbursement arrangements are prohibited. Each proposer must affirm the Non-Collusion Affidavit enclosed (Attribute #41) or their proposal will not be considered. All Proposers must include a financial statement audited by an independent third party.   All Proposers should clearly mark cost proposal sections for each benefit in their proposals.
TERM: The term of this proposal will begin September 1, 2025 and shall be for one (1) year with successive one (1) year renewals, based on the long-range needs of the District and mutual consent of both parties.

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