Water Bills and Notices

The City of Greensboro is soliciting proposals for a three-year contract to provide printing and mailing services for water, sewer, solid waste, and stormwater bills and notices for its Water Resources Department. The contract is scheduled to run from approximately February 1, 2027, through January 31, 2030. Qualified contractors must be licensed in North Carolina, provide a performance bond for the yearly contract cost, and demonstrate experience mailing approximately 100,000 bills per month. Proposals are due via the GePS system by November 24, 2026, at 2:00 PM EST. The scope of work includes secure file transfer, bill production using specific paper and envelope standards, and delivery to the US Postal Service within one to two business days of job receipt. Technical requirements include the use of Intelligent Mail Barcodes, specific OCR scan line placements, and the inclusion of a QR code for the city payment portal. Regular invoices must be printed in green, while delinquent notices must be printed in red or pink. Award selection is based on best value, with evaluation weights distributed across the plan and strategy of service delivery (35 points), qualification and experience (30 points), overall total cost (20 points), and disaster recovery (10 points). Additionally, a local preference policy provides a 5 percent point increase to eligible bidders with a significant business presence in Greensboro, High Point, or Guilford County. Contractors are required to maintain CASS certification and adhere to North Carolina state statutes regarding public records and confidentiality.