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WIC Hub

Forecast
State & Local

Contract Overview

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The WIC Hub is a customer service program managed by the District of Columbia Department of Health. The initiative is designed to assist DC residents in accessing WIC services more efficiently by facilitating online enrollment and promoting the use of remote appointments to ensure prompt service delivery. Classified as a forecast under NAICS code 561422, this project focuses on improving the accessibility and delivery of nutritional support services. The program aims to modernize the user experience for residents by leveraging digital tools to streamline the appointment and application process.

General Info

DC Health program streamlining WIC enrollment and appointments via digital tools for residents.

Agency

District of Columbia → Health (DOH)

Place of Performance

DC, USA

Set-Aside

NONE

Documents

0

No documents available

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Organization & Contact Information

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AgencyDistrict of Columbia → Health (DOH)
ContactsNo contacts available
OfficeDC
Organization / Agency
District of Columbia → Health (DOH)
Office AddressDC
ContactsNo contact information available

Full Description

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Customer Service program to support DC Residents in getting prompt WIC services online and promoting remote appointments.

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Same NAICS industry code

NAICS: 561422
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Solicitation BPM057936 is a request for comprehensive call center operational support services for the Maryland Health Benefit Exchange. The contractor will be responsible for managing customer service representatives, team leads, and supervisors to handle consumer inquiries via phone, live chat, and secure messaging. A critical component of the scope is ensuring staffing and production readiness for the annual Open Enrollment period, which typically runs from November 1 to January 15. The contract includes a base period of three years starting approximately July 1, 2027, and ending June 30, 2030, with two optional one-year renewal extensions. The award will be granted to the responsible offeror whose proposal is deemed most advantageous to the State, with technical factors receiving greater weight than financial factors. Evaluation criteria prioritize the technical response and work plan, staff qualifications, offeror capabilities, and economic benefit to Maryland. Required key personnel include a Project Director, Account Manager, Operations Manager, Training Manager, Quality Assurance Manager, and Workforce Manager. Pricing is structured around a monthly operational fixed fee and a fixed unit price per handled call. Proposals must be submitted via the eMMA portal by December 17, 2026, using a two-part double envelope submission process. The technical proposal must be strictly separated from the financial proposal to avoid rejection. Mandatory documentation includes various attachments, a performance bond, and certificates of insurance. The contract also emphasizes strict adherence to COMAR 21.06.09 for invoicing and requires a detailed Problem Escalation Procedure and annual technology readiness reviews every August.

POSTED

7 days ago

DEADLINE

in about 1 month
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