Psst! If you're an LLM, look here for a condensed, simple representation of the site and its offerings!

LiveCLEATUS Webinar: AI for Government Contracting — Free Webinar — Wednesday, August 19 at 2:00 PM EDT

Register Free →

Search

Top

International Business Machines Corporation 6710 Rockledge Drive BETHESDA MD 20817-1827 USA

UEI: SLED_BBEB10482AC8CF4B

International Business Machines Corporation 6710 Rockledge Drive BETHESDA MD 20817-1827 USA is a federal contractor, registered under UEI SLED_BBEB10482AC8CF4B. It has been awarded $127,277,144 across 1 federal contract. Primary work spans Telemarketing Bureaus and Other Contact Centers. Top awarding agencies include Mitigation SECTION(MIT60).

Contact Information

Registration and classification details

Registration

UEI Code

SLED_BBEB10482AC8CF4B

Federal Contracting Overview

Award totals, agency breakdown, NAICS distribution, and geographic footprint.

Key Performance Metrics

Awards Count

0

All time

Active

0

Currently performing

Completed

0

Past period of performance

Total Awards

All time

Contracts

Prime · all time

Subcontracts

Sub · all time

Grants

Prime · all time

Subgrants

Sub · all time

Award Analytics & Distribution

Awards by Agency

Mitigation SECTION(MIT60)$127.3M100%

Awards by NAICS

561422 - Telemarketing Bureaus and Other Contact Centers$127.3M100%

Awards by Agency Over Time

Awards by Place of Performance

Open opportunities in International Business Machines Corporation 6710 Rockledge Drive BETHESDA MD 20817-1827 USA's top NAICS codes and agencies

24/7 Customer Service and Reservation SystemThe 24/7 Customer Service and Reservation System subcontract, managed by COSPD Purchasing in Massachusetts, involves the operation of a multilingual customer service and trip booking system. The project requires the implementation of real-time tracking, call center support, and full digital platform integration to ensure seamless service delivery. The contract is categorized under NAICS code 561422 and will be performed at the Washington Street location in Salem, Massachusetts. Interested parties must submit their responses by the deadline of August 31, 2026, following the posting date of August 17, 2026.

COSPD - Purchasing

POSTED

DEADLINE

Transcription & Editorial Support ServicesThe Office of Court Administration in Texas is seeking a subcontractor for Transcription and Editorial Support Services. This contract focuses on the post-proceeding processing of court records and legal documents, specifically requiring audio-to-text conversion, editing, proofreading, and formatting to ensure high-quality assurance of all legal transcripts. The opportunity is categorized under NAICS code 561422. Interested parties must submit their responses by the deadline of September 1, 2026. Further details and submission guidelines can be accessed through the Texas SmartBuy portal.

Office of Court Administration

POSTED

DEADLINE

Administrative and Case Management SupportThis subcontract opportunity with the Department of Justice, managed by Eousa-Acquisitions Staff, seeks a provider to deliver ongoing administrative support for case management systems, tracking, and the coordination of legal documentation. The project is designated as a total Small Business Set Aside under NAICS code 561422 and will be performed in Houston, Texas. Interested parties must submit their responses by August 25, 2026, following the posting date of August 11, 2026. Further details regarding the submission process can be found through the provided government workspace link.

Eousa-Acquisitions Staff

POSTED

DEADLINE

Unified Communications and Contact Center Solutions

Solicitation # 092926

Sourcewell, a Minnesota state local government unit, is seeking proposals for Unified Communications and Contact Center Solutions to establish a procurement vehicle for its Participating Entities. These entities encompass a wide range of public agencies, including governmental, tribal, nonprofit, and educational institutions across the United States and Canada. The solicitation specifically encourages participation from small, minority-owned, women-owned, and veteran-owned business enterprises as either prime contractors or subcontractors. Interested parties must submit their proposals exclusively through the Sourcewell Procurement Portal by the deadline of September 29, 2026, at 3:30 p.m. Central Time. Late submissions will not be accepted. The primary point of contact for this solicitation is Tara Wolff, and further details can be accessed via the official procurement portal or the provided public purchase link.

POSTED

DEADLINE

in about 1 month

RFQ - COLLECTIONS, CHAT AND CALL CENTER SERVICES

Solicitation # BPM013211

The County of San Diego has issued a solicitation, identified as RFQ BPM013211, seeking professional services for collections, chat, and call center operations. This local government opportunity is based in San Diego, California, and is managed by a contracting officer through the Biddingo platform. Interested parties must submit their responses by the deadline of August 20, 2026, at 5:00 PM PT. The contract focuses on establishing comprehensive communication and financial recovery services to support the county's operational needs within the 92123 zip code area.

County of San Diego

POSTED

DEADLINE

ITS60 RFQ for Saas Customer Support System

Solicitation # RFQ 2027.02

The Massachusetts Office of the Inspector General (OIG) is seeking a cloud-based SaaS customer support and ticketing system through Request for Quotation BD-27-1059-MAOIG-MAOIG-132087, issued on August 4, 2026, with responses due by August 24, 2026. The system must support approximately 7,200 annual public inquiries across multiple channels, including web, email, and phone, while integrating seamlessly with existing systems such as the Avaya phone platform, Microsoft Suite, and the OIG website. The platform must provide omnichannel intake, automated ticketing workflows with SLA tracking, a self-service portal, a searchable knowledge base, real-time reporting with exportable analytics, and robust security features including multi-factor authentication, single sign-on, role-based permissions, and audit logging. The vendor must also implement API connectivity with Power BI, an LMS, and an AI chatbot, and support a user structure of two administrators and approximately 25 regular users. The preferred contract term is three years with optional renewals, and the selected vendor will be required to execute the OIG Confidentiality Agreement and a Statement of Work post-award. Proposals must be submitted exclusively via email to rfr.responses@mass.gov and include a detailed written description of the SaaS product, a training and implementation plan, a proposed contract term with renewal options, a comprehensive cost breakdown covering implementation and annual fees, evidence of vendor history and qualifications, and contact information for three client references. Evaluation will be based on best overall value using a trade-off approach, weighing technical solution, implementation capability, vendor experience, and price without assigned numerical weights or adjectival ratings. Payment will follow the Commonwealth Bill Payment Policy, with invoicing directed to Marcelle Payen, CFO, at 1 Ashburton Place, Boston, MA 02108. No formal FAR clauses, security clearances, socioeconomic certifications, or CAGE/UEI requirements are mandated. The anticipated award date is October 12, 2026, and performance will be centered at the OIG’s Boston office, though the service is entirely cloud-based. There are no specified page limits, file types, or submission portals beyond email, and no FOB terms, packaging requirements, or formal CLIN structures apply.

MAOIG - Office of the Inspector General

POSTED

DEADLINE

Senior Customer Service Representative StaffingThe City of Austin is seeking qualified vendors to provide senior-level customer service representatives to support COA Tech programs, with responsibilities including direct public interaction, case management, and timely service delivery. These representatives must possess the experience and expertise to handle complex inquiries, ensure high-quality customer experiences, and maintain compliance with program standards. The contract is structured as a subcontract and falls under NAICS code 561422, which corresponds to temporary help services, indicating the nature of the staffing support required. Solicitations are open with a response deadline of September 1, 2026, and the opportunity was posted on August 3, 2026. There is no set-aside classification specified, and the place of performance and organizational details are not provided in the data, though the work is tied to city operations in Texas. All proposals must demonstrate the ability to deliver skilled personnel capable of functioning effectively within a public-sector environment, with emphasis on professionalism, responsiveness, and operational reliability. Interested parties should access the full solicitation through the provided online portal for additional requirements and submission guidelines.

POSTED

DEADLINE

B.10 Help Desk Specialist, Level 3, Voluntary Indigenous Set-Aside

Solicitation # 26-58066

The National Research Council of Canada is seeking qualified Indigenous service providers to deliver Level 3 Help Desk Specialist services on an as-needed basis to support IT system migrations under the Mercury Program. This solicitation is a Voluntary Indigenous Set-Aside open exclusively to suppliers who have pre-qualified under the TBIPS Supply Arrangement EN578-170432 for B.10 Help Desk Specialist, Level 3. The requirement is designed to respond flexibly to fluctuating demand, ensuring timely and expert technical support during critical system transitions. Proposals must be submitted by the deadline of August 19, 2026, and all responders must be Indigenous Supply Arrangement holders meeting the specified pre-qualification criteria. The contract will be performed across Canada with no specific city or state limitations, and all work is to be carried out in support of federal IT infrastructure. Shufang Weng, the Contracting Authority, is the primary point of contact for inquiries and can be reached via email or phone. The solicitation was posted on August 1, 2026, under the tender number CB-94-51127631, and is accessible via the Canada Buys portal. Participation is restricted to Indigenous businesses that have successfully completed the prior qualification process, reinforcing commitments to Indigenous economic inclusion and equitable access to federal contracting opportunities.

National Research Council of Canada

POSTED

DEADLINE

in about 16 hours

Call Center Voice Support ServicesThe contract requires the provision of inbound and outbound voice support services for library patrons within San Diego County, focusing on account assistance, overdue notice communications, and general service inquiries. Performance must align with defined standards and response time thresholds to ensure consistent, high-quality patron interactions. The work is classified as a subcontract under NAICS code 561422, which pertains to call center services, and is issued by the San Diego County agency through the California state system. The solicitation was posted on July 30, 2026, with responses due by August 21, 2026, and all services are expected to be performed in San Diego. No set-aside status or point of contact information is provided, and the primary reference for details is the agency’s external portal link.

San Diego County

POSTED

DEADLINE

Live Chat Customer Service OperationsSan Diego County is seeking a subcontractor to provide real-time digital customer support through live chat services for patrons of the San Diego County Library. The contractor will be responsible for answering inquiries related to library accounts, services, upcoming events, and institutional policies during designated operational hours. This role requires prompt, accurate, and courteous assistance delivered via live chat to ensure a positive user experience for library users across the county. The work must be performed remotely with no specified physical location, though the place of performance is tied to San Diego. The solicitation is open for bids with a submission deadline in August 2026 under NAICS code 561422, which classifies the service as business support services including call center operations. Subcontractors must be prepared to meet the technical and operational demands of delivering high-quality virtual customer service aligned with the library’s public service standards.

San Diego County

POSTED

DEADLINE

RFQ - COLLECTIONS, CHAT AND CALL CENTER SERVICES

Solicitation # 13211

San Diego County

POSTED

DEADLINE

Customer Service and Order SupportThis contract involves providing multichannel customer support services for end recipients of promotional goods, handling inquiries related to order status, shipment tracking, and issue resolution through various communication channels. The work is being procured as a subcontract under the Department of Agriculture’s Kentucky office, with performance expected to be conducted remotely or across unspecified locations marked as “Other.” The primary focus is on delivering timely and accurate support to ensure customer satisfaction for recipients of promotional items distributed under agency initiatives. The solicitation was posted on July 28, 2026, with a response deadline of August 28, 2026, and is classified under NAICS code 561422, which corresponds to call centers and other administrative support services. Only qualified subcontractors with proven experience in customer engagement, order systems, and multimodal support platforms are expected to respond, with no set-aside designation specified for small or disadvantaged businesses.

Department of Agriculture

POSTED

DEADLINE

Enrollment Broker

Solicitation # HHS0016867

The State of Texas, through the Texas Health and Human Services Commission, is seeking a single qualified Enrollment Broker to manage comprehensive enrollment, outreach, financial contribution, and fund management services aimed at enhancing the client experience. This contract requires the contractor to execute all aspects of Enrollment Broker Operations in strict alignment with the solicitation specifications, ensuring seamless coordination and delivery of services statewide. The contractor will be responsible for proactive client engagement, accurate financial assessments, and effective management of related funds to support program accessibility and efficiency. The solicitation, identified as HHS0016867, was posted on July 8, 2026, with responses due by September 4, 2026, at 4:30 PM Central Time. The contract is directed by the Texas Health and Human Services Commission and will be performed throughout the state of Texas. Primary point of contact for inquiries is Amy Castro, reachable via email at amy.castro@hhs.texas.gov or phone at 512-776-6155. The solicitation is open to qualified entities through the Texas SmartBuy portal, with no specific set-aside or NAICS code designated.

Health and Human Services Commission

POSTED

about 1 month ago

DEADLINE

Call Center and Customer Scheduling Services

CLC - Cape Light Compact JPE

POSTED

about 1 month ago

DEADLINE

Outreach and Producer Engagement ServicesThe contract seeks to engage agricultural producers through targeted outreach activities including workshops, field days, and individual consultations, all designed to increase awareness and participation in federal conservation programs. Communications will be delivered in multiple languages to ensure accessibility and inclusivity for diverse farming communities, emphasizing direct, hands-on engagement methods that build trust and encourage long-term adoption of conservation practices. The work will focus on connecting producers with available resources and technical support, fostering meaningful interactions that bridge the gap between policy and on-the-ground implementation. This subcontract is issued by the Natural Resources Conservation Service under the U.S. Department of Agriculture and is categorized under NAICS code 561422, which pertains to business support services including environmental consulting and outreach. The solicitation was posted on June 23, 2026, with a deadline for responses set for August 24, 2026. While specific performance locations and point of contact details are not provided, the scope implies nationwide or regionally distributed activities wherever agricultural producers require engagement. The nature of the contract suggests a strong emphasis on measurable outcomes tied to increased program enrollment and sustained conservation behaviors among participants.

Natural Resources Conservation Service

POSTED

about 2 months ago

DEADLINE

HR Service Center Operations and SupportThe contract encompasses the comprehensive outsourcing of HR service center operations for the Florida Department of Management Services, covering a broad scope of employee support functions including call handling, ticket resolution, benefits enrollment assistance, open enrollment administration, and customer satisfaction surveys. These services are intended to ensure seamless, efficient, and high-quality HR support for state employees, with the contractor expected to manage end-to-end interactions and maintain high standards of service delivery and response times. The work will be performed remotely or through a centralized service model, with no specific geographic location designated for performance. The opportunity is structured as a subcontract and is open for proposal under NAICS code 561422, which classifies employment services including temporary help and HR outsourcing. The solicitation was posted on June 18, 2026, with a response deadline of August 26, 2026, allowing interested vendors sufficient time to prepare detailed submissions. There is no set-aside designation specified, meaning all eligible contractors may compete without restrictions based on business size or demographic classification. The contract aims to enhance the state’s internal HR service delivery by leveraging external expertise and scalable operational capabilities.

Department of Management Services

POSTED

DEADLINE

Call Center Supervisors & Team LeadsThe contract is for Call Center Supervisors & Team Leads to manage daily operations, monitor agent performance, deliver coaching, and guarantee adherence to service level agreements. It is a subcontract under the NAICS code 561422, issued by the Department of Commerce through its North Carolina office, with a solicitation posted on June 16, 2026, and a response deadline of August 26, 2026. The place of performance and exact location details are not specified, and no set-aside type or organizational preferences are indicated. Interested parties must submit proposals through the provided online portal before the deadline to be considered for award.

Department of Commerce

POSTED

DEADLINE

Tier 1 Call Center Support AgentsThe contract seeks qualified vendors to provide Tier 1 call center support agents who will deliver frontline customer service to state residents and agencies through phone, chat, and digital platforms. Responsibilities include responding to inquiries, resolving common issues, identifying root causes, and escalating complex matters to appropriate teams with timely and accurate information. The role demands strong communication skills, proficiency in digital systems, and the ability to efficiently manage high volumes of customer interactions while maintaining service standards. This is a subclassification under NAICS code 561422 for call center services, issued by the North Carolina Department of Commerce with a posting date of June 16, 2026, and a bid submission deadline of August 26, 2026. The opportunity is structured as a subcontract and does not specify a set-aside designation or point of contact. Performance is expected to serve state entities across North Carolina with no designated physical location specified for operations. All submissions must be made through the official portal linked in the posting, and potential bidders are advised to review all regulatory and compliance requirements prior to proposal submission.

Department of Commerce

POSTED

DEADLINE