Tier 1 Call Center Support Agents

The contract seeks qualified vendors to provide Tier 1 call center support agents who will deliver frontline customer service to state residents and agencies through phone, chat, and digital platforms. Responsibilities include responding to inquiries, resolving common issues, identifying root causes, and escalating complex matters to appropriate teams with timely and accurate information. The role demands strong communication skills, proficiency in digital systems, and the ability to efficiently manage high volumes of customer interactions while maintaining service standards. This is a subclassification under NAICS code 561422 for call center services, issued by the North Carolina Department of Commerce with a posting date of June 16, 2026, and a bid submission deadline of August 26, 2026. The opportunity is structured as a subcontract and does not specify a set-aside designation or point of contact. Performance is expected to serve state entities across North Carolina with no designated physical location specified for operations. All submissions must be made through the official portal linked in the posting, and potential bidders are advised to review all regulatory and compliance requirements prior to proposal submission.