This Government Contract opportunity from North Carolina was posted on June 16, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Tier 1 Call Center Support Agents

Closed

State & Local

Submission Closed08/26/2026, 07:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 561422

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Connexus Homes Limited

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DEADLINE

Provision of out of hours customer call centre services.

Solicitation # 2026/S 000-096246

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Connexus Homes Limited

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Multi-lingual Transit Dispatch ServicesThis subcontract for the Town of Wendell in North Carolina involves providing multi-lingual transit dispatch and customer support services for microtransit projects. The selected provider will operate a call-in center to assist riders who cannot use mobile applications, coordinating ride requests and communicating with drivers to ensure a maximum wait time of 30 minutes. The scope of work requires 24/7 or scheduled support and the seamless integration of dispatch software. The solicitation was posted on October 5, 2026, with a response deadline of November 16, 2026. Classified under NAICS code 561422, the contract focuses on maintaining high accessibility and efficiency for transit users through professional dispatching and multi-lingual proficiency.

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EBT Customer Service Call Center and Automated Response Unit (ARU)This subcontract involves providing customer-facing support services for prime contractors working on Virginia Department of Social Services projects. The primary scope of work includes the operation of a customer support call center and the management of an Automated Response Unit to handle balance inquiries and PIN changes. To execute these tasks, the contractor will utilize IVR software, telephony systems, and CRM tools while ensuring all customer processing adheres to strict Federal regulations. The project is based in Richmond and falls under NAICS code 561422. The key deliverables are a fully operational customer support center and a functional Automated Response Unit. Interested parties should note the response deadline of October 28, 2026.

Department of Social Services

POSTED

13 days ago

DEADLINE

in 11 days

AI Contract Overview

The contract seeks qualified vendors to provide Tier 1 call center support agents who will deliver frontline customer service to state residents and agencies through phone, chat, and digital platforms. Responsibilities include responding to inquiries, resolving common issues, identifying root causes, and escalating complex matters to appropriate teams with timely and accurate information. The role demands strong communication skills, proficiency in digital systems, and the ability to efficiently manage high volumes of customer interactions while maintaining service standards. This is a subclassification under NAICS code 561422 for call center services, issued by the North Carolina Department of Commerce with a posting date of June 16, 2026, and a bid submission deadline of August 26, 2026. The opportunity is structured as a subcontract and does not specify a set-aside designation or point of contact. Performance is expected to serve state entities across North Carolina with no designated physical location specified for operations. All submissions must be made through the official portal linked in the posting, and potential bidders are advised to review all regulatory and compliance requirements prior to proposal submission.

General Info

Tier 1 call center support agents needed for North Carolina state services via phone, chat, digital platforms by August 26, 2026.

Agency

North Carolina → Department of Commerce

NAICS

561422 - Telemarketing Bureaus and Other Contact Centers

Place of Performance

NC, USA

Set-Aside

NONE

Documents

This scope was carved out of 43-1389-26.

The full solicitation package (3 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

UI CALL CENTER SERVICES 43-1389-26

AI Contract Breakdown

Uniform Contract Format

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The breakdown needs solicitation documents. None were found from this contract's source.

Timeline

PhaseClosed

PostedJun 16

subcontract

Response DeadlineAug 26

Deadline has passed

Submission Closed

08/26/2026, 07:00:00 PM UTC

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Organization & Contact Information

AgencyNorth Carolina → Department of Commerce

ContactsNo contacts available

OfficeN/A

Organization / AgencyNorth Carolina → Department of Commerce

Office AddressN/A

ContactsNo contact information available

Full Description

Provide frontline customer service via phone, chat, and digital interfaces for state residents and agencies. Handle inquiries, troubleshoot issues, and escalate as needed.