This Government Contract opportunity from Indiana was posted on May 11, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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24/7 After-Hours Call Center Operations

Closed

State & Local

Submission Closed05/29/2026, 04:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 561421

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SLED

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Ofc Of Acquisition And Grants Management

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DEADLINE

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Department of Health and Human Services

POSTED

DEADLINE

Customer Support Center ServicesThe contract involves providing Tier 1 and Tier 2 help desk support specifically for users of the Department of Health and Human Services' DAPS system. The scope of services includes handling ticketing processes, troubleshooting technical issues, and escalating more complex problems as necessary to ensure efficient resolution. The work is classified under the NAICS code 561421, which covers customer support services, and is structured as a subcontract opportunity set aside for SBA-certified entities. The contract, titled "Customer Support Center Services," is managed by the Office of Federal Assistance & Acquisition Management within HHS. The place of performance is Rockville, with the ZIP code 20857. Responses for this contract are due by June 22, 2026, following its posting on June 10, 2026. The subcontract emphasizes customer service excellence in supporting federal assistance operations and requires adherence to established help desk protocols to maintain smooth user experiences with the DAPS platform.

Department of Health and Human Services

POSTED

7 days ago

DEADLINE

in 6 days

AI Contract Overview

The contract involves providing continuous 24/7 call answering services specifically for the Marion County Coroner’s Office. The scope includes handling incoming calls, documenting messages accurately, and promptly escalating urgent issues while maintaining a high level of professionalism and confidentiality. This service ensures that the Coroner’s Office receives immediate and reliable communication support outside of regular business hours. The contract, titled "24/7 After-Hours Call Center Operations," is classified as a subcontract under NAICS code 561421, which relates to telephone call centers. The solicitation was posted on May 11, 2026, with a response deadline set for May 29, 2026. The contract opportunity is managed by the Purchasing Division of Indiana, though specific location details for the performance of the work are not disclosed.

General Info

Provide 24/7 call answering, message handling, and urgent escalation for Marion County Coroner.

Agency

Indiana → Purchasing Division

NAICS

561421 - Telephone Answering Services View NAICS

Place of Performance

IN, USA

Set-Aside

NONE

Documents

(0)

No documents available

AI Contract Breakdown

Uniform Contract Format

No contract breakdown available.

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Timeline

PhaseClosed

PostedMay 11

subcontract

Response DeadlineMay 29

Deadline has passed

Submission Closed

05/29/2026, 04:00:00 PM UTC

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Organization & Contact Information

AgencyIndiana → Purchasing Division

ContactsNo contacts available

OfficeN/A

Organization / Agency

Indiana → Purchasing Division

Office AddressN/A

ContactsNo contact information available

Full Description

Provide 24/7 call answering services for the Marion County Coroner’s Office, including intake, message documentation, and escalation of urgent matters with high professionalism and confidentiality.