This Government Contract opportunity from Government of Canada was posted on April 27, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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24/7 Emergency Call Answering and Triage Services

Closed

International

Submission Closed05/13/2026, 04:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 561422

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Senior Customer Service Representative StaffingThe City of Austin is seeking qualified vendors to provide senior-level customer service representatives to support COA Tech programs, with responsibilities including direct public interaction, case management, and timely service delivery. These representatives must possess the experience and expertise to handle complex inquiries, ensure high-quality customer experiences, and maintain compliance with program standards. The contract is structured as a subcontract and falls under NAICS code 561422, which corresponds to temporary help services, indicating the nature of the staffing support required. Solicitations are open with a response deadline of September 1, 2026, and the opportunity was posted on August 3, 2026. There is no set-aside classification specified, and the place of performance and organizational details are not provided in the data, though the work is tied to city operations in Texas. All proposals must demonstrate the ability to deliver skilled personnel capable of functioning effectively within a public-sector environment, with emphasis on professionalism, responsiveness, and operational reliability. Interested parties should access the full solicitation through the provided online portal for additional requirements and submission guidelines.

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DEADLINE

B.10 Help Desk Specialist, Level 3, Voluntary Indigenous Set-Aside

Solicitation # 26-58066

The National Research Council of Canada is seeking qualified Indigenous service providers to deliver Level 3 Help Desk Specialist services on an as-needed basis to support IT system migrations under the Mercury Program. This solicitation is a Voluntary Indigenous Set-Aside open exclusively to suppliers who have pre-qualified under the TBIPS Supply Arrangement EN578-170432 for B.10 Help Desk Specialist, Level 3. The requirement is designed to respond flexibly to fluctuating demand, ensuring timely and expert technical support during critical system transitions. Proposals must be submitted by the deadline of August 19, 2026, and all responders must be Indigenous Supply Arrangement holders meeting the specified pre-qualification criteria. The contract will be performed across Canada with no specific city or state limitations, and all work is to be carried out in support of federal IT infrastructure. Shufang Weng, the Contracting Authority, is the primary point of contact for inquiries and can be reached via email or phone. The solicitation was posted on August 1, 2026, under the tender number CB-94-51127631, and is accessible via the Canada Buys portal. Participation is restricted to Indigenous businesses that have successfully completed the prior qualification process, reinforcing commitments to Indigenous economic inclusion and equitable access to federal contracting opportunities.

National Research Council of Canada

POSTED

DEADLINE

Call Center Voice Support ServicesThe contract requires the provision of inbound and outbound voice support services for library patrons within San Diego County, focusing on account assistance, overdue notice communications, and general service inquiries. Performance must align with defined standards and response time thresholds to ensure consistent, high-quality patron interactions. The work is classified as a subcontract under NAICS code 561422, which pertains to call center services, and is issued by the San Diego County agency through the California state system. The solicitation was posted on July 30, 2026, with responses due by August 21, 2026, and all services are expected to be performed in San Diego. No set-aside status or point of contact information is provided, and the primary reference for details is the agency’s external portal link.

POSTED

DEADLINE

Live Chat Customer Service OperationsSan Diego County is seeking a subcontractor to provide real-time digital customer support through live chat services for patrons of the San Diego County Library. The contractor will be responsible for answering inquiries related to library accounts, services, upcoming events, and institutional policies during designated operational hours. This role requires prompt, accurate, and courteous assistance delivered via live chat to ensure a positive user experience for library users across the county. The work must be performed remotely with no specified physical location, though the place of performance is tied to San Diego. The solicitation is open for bids with a submission deadline in August 2026 under NAICS code 561422, which classifies the service as business support services including call center operations. Subcontractors must be prepared to meet the technical and operational demands of delivering high-quality virtual customer service aligned with the library’s public service standards.

POSTED

DEADLINE

RFQ - COLLECTIONS, CHAT AND CALL CENTER SERVICES

POSTED

DEADLINE

Genesys Cloud Contact Center Licenses, Maintenance, AppFoundry, AI Tokens, etc.

Solicitation # STATE 0000000456SL

The Missouri State Office of Administration, through its Division of Purchasing, is soliciting fixed-price contracts for Genesys Cloud Contact Center licenses, maintenance, AppFoundry services, AI tokens, and related professional services on behalf of the Information Technology Services Division and multiple state agencies. The solicitation, numbered STATE 0000000456SL, was issued on June 26, 2026, with a response deadline of August 6, 2026, and is open to all qualified vendors regardless of set-aside status. The contract will span three years from the effective date, with all pricing subject to a maximum 5% annual increase upon renewal. Line items cover 52 single named licenses, 125 CX2 licenses, 1,113 CX3 licenses, one CX4 license, and several concurrent license types, along with a single AI token and AppFoundry partner service. All pricing fields in the provided document are placeholder values, and no estimated contract value is disclosed, though vendors must submit firm, fixed pricing with full cost transparency. Performance is required across various state agency locations in Missouri under FOB Destination terms, meaning the vendor is responsible for all shipping costs and risks until delivery. Data handling must comply with strict security protocols including AES-256 encryption, TLS 1.3, MFA, OWASP Top 10 compliance, and mandatory U.S.-based data residency and workforce location, with no processing permitted outside the U.S. without formal approval. Vendors must adhere to HIPAA/HITECH standards, maintain $5 million cyber liability insurance, indemnify the state against data breaches, and retain records for six years post-contract. The evaluation is conducted on a Lowest Price Technically Acceptable basis, with cost accounting for up to 195 points and additional bonus points awarded for service-disabled veteran-owned enterprises and subcontracting to blind or sheltered workshops. Responsiveness and responsibility are mandatory thresholds—non-compliance with any required certifications, including state anti-boycott requirements, federal UEI registration, and business entity verification, disqualifies an offeror. All submissions must be made electronically through MissouriBUYS in PDF, DOCX, or XLSX format under 100MB, and must include completed exhibits covering compliance, anti-discrimination certifications, work authorization, and federal funding requirements. Invoicing must be in hard copy unless otherwise requested, and payments will be processed via EFT using the

PROC OA DIVISION OF PURCHASING PROCUREMENTS

POSTED

DEADLINE

Customer Service & Call Center SupportThe contract seeks a subcontractor to provide retiree-facing customer service for health insurance-related inquiries, encompassing enrollment processes, claims assistance, COBRA election support, and general program guidance, all while meeting strict service level agreements for response times. The work is centered on delivering accurate, timely, and compliant support to retirees navigating complex health benefits systems, with a clear emphasis on performance and customer experience. This is a subcontract opportunity posted by Prince William County BU in Virginia, with a solicitation open until August 12, 2026, and classified under NAICS code 561422 for call center and related services. There is no set-aside designation specified, and performance location details are not provided, but the service must be delivered remotely or through a designated call center infrastructure capable of supporting federal and county retiree populations. The opportunity is accessible via a web portal for interested vendors submitting proposals by the deadline.

Prince William County BU

POSTED

DEADLINE

Customer Service and Order SupportThis contract involves providing multichannel customer support services for end recipients of promotional goods, handling inquiries related to order status, shipment tracking, and issue resolution through various communication channels. The work is being procured as a subcontract under the Department of Agriculture’s Kentucky office, with performance expected to be conducted remotely or across unspecified locations marked as “Other.” The primary focus is on delivering timely and accurate support to ensure customer satisfaction for recipients of promotional items distributed under agency initiatives. The solicitation was posted on July 28, 2026, with a response deadline of August 28, 2026, and is classified under NAICS code 561422, which corresponds to call centers and other administrative support services. Only qualified subcontractors with proven experience in customer engagement, order systems, and multimodal support platforms are expected to respond, with no set-aside designation specified for small or disadvantaged businesses.

Department of Agriculture

POSTED

DEADLINE

Front Desk and Data Entry Specialist ServicesThe contract seeks a small business to provide front desk support and data entry services at the Military and Family Readiness Center located at Hanscom Air Force Base. Responsibilities include managing incoming calls, greeting visitors, scheduling classes, and accurately entering data into the AFFIRST and DOD TAP systems, with a requirement to generate and send automated reminder emails as part of the workflow. The work demands precision, strong organizational skills, and familiarity with federal defense systems to ensure seamless operations for service members and their families. This is a small business set-aside contract under NAICS code 561422, meaning only small businesses eligible under the SBA’s total small business set-aside rules may respond. The solicitation was posted on July 24, 2026, with a response deadline of August 17, 2026, and is classified as a subcontract opportunity managed by the Department of Defense through the FA2835 Aflcmc Hanscom Pzi office. Performance will be conducted entirely on-site at Hanscom AFB, and the contractor must be prepared to operate within the security and procedural standards of a military installation while maintaining confidentiality and professionalism in all interactions.

FA2835 Aflcmc Hanscom Pzi

POSTED

DEADLINE

FY26-DDOT-MOA-Contractual ServicesThe District of Columbia Department of Transportation is forecasting a contractual services agreement for customer service support under the FY26-DDOT-MOA-Contractual Services initiative. This opportunity is posted for the fiscal year 2026 with a publication date of July 23, 2026, and is intended to secure contractors who will provide customer service functions to support the agency’s operations. The solicitation is currently in forecast status, meaning it is not yet open for bids but serves as an early indication of the agency’s procurement intentions. No solicitation number has been assigned, and details such as NAICS code, set-aside type, or specific organization requirements have not yet been defined. The place of performance is within the District of Columbia, with no specific city or zip code provided, and all point of contact information remains unlisted. The contract will likely involve staffing and operational support to handle public inquiries, service requests, and related customer engagement activities on behalf of DDOT. Interested vendors should monitor the official procurement portal linked in the posting for future updates, including the release of a formal request for proposals, required qualifications, timelines, and evaluation criteria. This forecast signals upcoming demand for customer service contractors aligned with the agency’s service delivery goals.

Transportation (DDOT)

POSTED

DEADLINE

Call Center Support (After Hours & Weekends)The District of Columbia’s Chief Technology Office is forecasting a future contract for after-hours and weekend call center support services, intended to ensure continuous customer service outside standard business hours. The solicitation is posted as a forecast with no solicitation number yet assigned, indicating it is in the planning phase and not yet open for bids. The contract will require a contractor to provide personnel capable of handling inbound and possibly outbound calls, inquiries, and support functions during evenings, nights, weekends, and holidays, maintaining service continuity for district residents and agencies. The place of performance and specific location details are not specified, but the services are expected to support the District of Columbia’s operations, likely tied to public-facing systems managed by the Office of the Chief Technology Officer. There is no information on set-aside status, NAICS code, or organizational restrictions at this stage, and the point of contact details are not provided, suggesting interested parties should monitor the official contracting portal for updates as the opportunity matures toward a formal solicitation.

Chief Technology Officer (OCTO)

POSTED

DEADLINE

FY26-DDOT-TSA-District One Call (DOC) CenterThe contract pertains to call center services focused on utility markings for the District of Columbia Department of Transportation’s District One Call Center, anticipated to be active in fiscal year 2026. It is designed to support the coordination and management of underground utility location requests, ensuring safe excavation practices by facilitating communication between utility providers, contractors, and the public. The service is intended to operate under the oversight of the District of Columbia’s transportation agency, with all activities centered on meeting regional infrastructure safety standards. While specific details such as budget, duration, or performance requirements are not yet defined, the contract is listed as a forecast with a posted date of July 23, 2026, indicating that formal solicitation and award processes are expected to follow later. The place of performance and organizational specifics remain undetermined in the current posting, and there is no set-aside classification or NAICS code provided at this stage. Contractors interested in this opportunity should monitor official portals for upcoming solicitations, as the official point of contact and full terms will be released in subsequent stages.

Transportation (DDOT)

POSTED

13 days ago

DEADLINE

N/A

AI Contract Overview

The Canadian Nuclear Safety Commission is seeking a subcontractor to provide 24/7 emergency call answering services for its dedicated emergency line, requiring seamless caller verification, accurate documentation of incidents, and immediate escalation of critical situations to on-duty officers. The services must be available around the clock, ensuring no gap in responsiveness, with a strong emphasis on accuracy, timeliness, and secure handling of sensitive information related to nuclear safety emergencies. The contract is classified under NAICS code 561422 and is open to qualified subcontractors responding by May 13, 2026. Performance is expected to be carried out in Ottawa, with the service supporting an essential federal government function under the Government of Canada.

General Info

Provide 24/7 emergency call answering, verification, documentation, and escalation for CNSC in Ottawa.

Agency

Government of Canada → Canadian Nuclear Safety CommissionView Agency

NAICS

561422 - Telemarketing Bureaus and Other Contact CentersView NAICS

Place of Performance

Ottawa, CAN

Set-Aside

NONE

Documents

(0)

No documents available

AI Contract Breakdown

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Timeline

PhaseClosed

PostedApr 27

subcontract

Response DeadlineMay 13

Deadline has passed

Submission Closed

05/13/2026, 04:00:00 PM UTC

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Organization & Contact Information

AgencyGovernment of Canada → Canadian Nuclear Safety Commission

ContactsNo contacts available

OfficeN/A

Organization / Agency

Government of Canada → Canadian Nuclear Safety Commission

View Agency Profile

Office AddressN/A

ContactsNo contact information available

Full Description

Provide round-the-clock call answering for the CNSC Emergency Line, including caller verification, incident documentation, and real-time escalation to duty officers.