This Government Contract opportunity from Government of Canada was posted on April 27, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

Top

24/7 Emergency Call Answering and Triage Services

Closed

Canada

Submission Closed05/13/2026, 04:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

Active Opportunities Like This One

NAICS: 561422

New

SLED

HR Service Center Operations and SupportThe contract encompasses the comprehensive outsourcing of HR service center operations for the Florida Department of Management Services, covering a broad scope of employee support functions including call handling, ticket resolution, benefits enrollment assistance, open enrollment administration, and customer satisfaction surveys. These services are intended to ensure seamless, efficient, and high-quality HR support for state employees, with the contractor expected to manage end-to-end interactions and maintain high standards of service delivery and response times. The work will be performed remotely or through a centralized service model, with no specific geographic location designated for performance. The opportunity is structured as a subcontract and is open for proposal under NAICS code 561422, which classifies employment services including temporary help and HR outsourcing. The solicitation was posted on June 18, 2026, with a response deadline of August 26, 2026, allowing interested vendors sufficient time to prepare detailed submissions. There is no set-aside designation specified, meaning all eligible contractors may compete without restrictions based on business size or demographic classification. The contract aims to enhance the state’s internal HR service delivery by leveraging external expertise and scalable operational capabilities.

Department of Management Services

POSTED

DEADLINE

RFP 2026-RE-0002 - Region 4 Crisis Call CenterThe Richmond Behavioral Health Authority (RBHA), a political subdivision of the Commonwealth of Virginia, has issued a Request for Proposals (RFP) to solicit sealed bids from qualified firms to establish a term contract for providing a Crisis Call Center service for Region 4. This solicitation aims to ensure competitive negotiation in selecting a vendor capable of delivering effective crisis call center operations to support behavioral health needs within the Richmond, Virginia area. The RFP, titled "RFP 2026-RE-0002 - Region 4 Crisis Call Center," was posted on June 17, 2026, with a response deadline of July 21, 2026. Interested firms must respond within the specified timeline and direct inquiries to the designated point of contact, Michael Rogers, via email or phone. The contract is managed under the Richmond Behavioral Health Authority agency, with the primary place of performance in Richmond, Virginia. This opportunity does not specify any set-aside classifications or NAICS codes and is classified under the SLED organization type, indicating its connection to state and local government entities. Prospective proposers can access further details and submit proposals through the provided vendor management system link.

Richmond Behavioral Health Authority

POSTED

DEADLINE

Call Center / Patient Scheduling SupportThe contract seeks a subcontractor to provide 24/7 call center services dedicated to managing transportation-related requests for veterans, including scheduling rides, confirming medical appointments, and processing cancellations. Operations must be available around the clock to ensure timely and reliable support for veterans accessing healthcare services. The work will be performed at a designated location in Vancouver with a zip code of 98661. The solicitation is classified under NAICS code 561422, which corresponds to call center services, and is issued under the Department of Veterans Affairs through the 260-NETWORK Contract Office 20. Interested parties must submit responses by the deadline of July 1, 2026, at 11:00 PM Eastern Time to be considered. The contract is structured as a subcontract, and no specific set-aside provisions are indicated for small businesses or other categories.

260-NETWORK Contract Office 20 (36C260)

POSTED

DEADLINE

Word Processing and Document Production SupportThe contract titled Word Processing and Document Production Support is a subcontract set aside entirely for small businesses under the SBA Total Small Business Set-Aside provision and is classified under NAICS code 561422 for office administrative services. It requires specialized support in word processing, document formatting, editing, and production for technical and administrative reports, presentations, and official correspondence, ensuring high-quality deliverables aligned with institutional standards. The work is to be performed in Newport, Rhode Island, with a zip code of 02841, and the contracting entity is Nuwc Division Newport under the Department of Defense. The opportunity was posted on June 17, 2026, with a binding response deadline of June 26, 2026, at 6:00 PM Eastern Time. All submissions must comply with the set-aside requirements, restricting eligibility to small businesses as defined by SBA standards.

Nuwc Division Newport

POSTED

DEADLINE

Secretarial Support (Tiered Levels I–III)The contract seeks providers to deliver tiered secretarial support services at three distinct levels, ranging from basic clerical tasks to advanced executive assistance. Level I duties include fundamental administrative functions, while Level II and Level III roles escalate in complexity to encompass detailed report formatting, comprehensive travel coordination, and the drafting of official correspondence. The work is designated as a Total Small Business Set-Aside under SBA guidelines, ensuring eligibility is restricted to small businesses as defined by federal standards, with the NAICS code 561422 specifically identifying the category of office administrative services. Performance is required at the location in Newport, with a zip code of 02841, under the oversight of the Naval Undersea Warfare Center Division Newport, a component of the Department of Defense. The solicitation was posted on June 17, 2026, and proposals must be submitted by June 26, 2026, at 6:00 p.m., with the contract structured as a subcontract opportunity to be accessed via the SAM.gov portal.

Nuwc Division Newport

POSTED

5 days ago

DEADLINE

in 5 days

AI Contract Overview

The contract requires providing continuous 24/7 call answering services for the Canadian Nuclear Safety Commission's Emergency Line. Key responsibilities include verifying callers, accurately documenting incidents, and promptly escalating urgent matters to the designated duty officers in real time. This ensures timely and effective communication during emergency situations. The service is set to be performed in Ottawa and is categorized under NAICS code 561422, indicating a focus on telemarketing and call center operations. The contract is a subcontract opportunity issued by the Government of Canada, with a response deadline of May 13, 2026. The main goal is to support the CNSC in maintaining a vigilant and responsive emergency communication system around the clock.

General Info

Provide 24/7 emergency call answering, verification, documentation, and escalation for CNSC in Ottawa.

Agency

Government of Canada → Canadian Nuclear Safety CommissionView Agency

NAICS

561422 - Telemarketing Bureaus and Other Contact Centers View NAICS

Place of Performance

Ottawa, CAN

Set-Aside

NONE

Documents

(0)

No documents available

AI Contract Breakdown

Uniform Contract Format

No contract breakdown available.

Cannot generate Contract Breakdown because no documents were found from this contract's source.

Timeline

PhaseClosed

PostedApr 27

subcontract

Response DeadlineMay 13

Deadline has passed

Submission Closed

05/13/2026, 04:00:00 PM UTC

Find active opportunities like this

Start your free trial to discover similar active contracts, track opportunities, and build proposals with AI assistance.

Organization & Contact Information

AgencyGovernment of Canada → Canadian Nuclear Safety Commission

ContactsNo contacts available

OfficeN/A

Organization / Agency

Government of Canada → Canadian Nuclear Safety Commission

View Agency Profile

Office AddressN/A

ContactsNo contact information available

Full Description

Provide round-the-clock call answering for the CNSC Emergency Line, including caller verification, incident documentation, and real-time escalation to duty officers.