This Government Contract opportunity from Government of Canada was posted on April 27, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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24/7 Emergency Call Answering and Triage Services

Closed

International

Submission Closed05/13/2026, 04:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 561422

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RFP - Water Billing and Customer Service Support

Solicitation # 2026-091826

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POSTED

17 days ago

DEADLINE

N/A

AI Contract Overview

The Canadian Nuclear Safety Commission is seeking a subcontractor to provide 24/7 emergency call answering services for its dedicated emergency line, requiring seamless caller verification, accurate documentation of incidents, and immediate escalation of critical situations to on-duty officers. The services must be available around the clock, ensuring no gap in responsiveness, with a strong emphasis on accuracy, timeliness, and secure handling of sensitive information related to nuclear safety emergencies. The contract is classified under NAICS code 561422 and is open to qualified subcontractors responding by May 13, 2026. Performance is expected to be carried out in Ottawa, with the service supporting an essential federal government function under the Government of Canada.

General Info

Provide 24/7 emergency call answering, verification, documentation, and escalation for CNSC in Ottawa.

Agency

Government of Canada → Canadian Nuclear Safety CommissionView Agency

NAICS

561422 - Telemarketing Bureaus and Other Contact CentersView NAICS

Place of Performance

Ottawa, CAN

Set-Aside

NONE

Documents

This scope was carved out of 5000084619.

The full solicitation package (8 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Inbound Call Centre Services-Emergency Line

AI Contract Breakdown

Uniform Contract Format

No contract breakdown available.

Cannot generate Contract Breakdown because no documents were found from this contract's source.

Timeline

PhaseClosed

PostedApr 27

subcontract

Response DeadlineMay 13

Deadline has passed

Submission Closed

05/13/2026, 04:00:00 PM UTC

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Organization & Contact Information

AgencyGovernment of Canada → Canadian Nuclear Safety Commission

ContactsNo contacts available

OfficeN/A

Organization / Agency

Government of Canada → Canadian Nuclear Safety Commission

View Agency Profile

Office AddressN/A

ContactsNo contact information available

Full Description

Provide round-the-clock call answering for the CNSC Emergency Line, including caller verification, incident documentation, and real-time escalation to duty officers.