This Government Contract opportunity from Department Of State was posted on June 2, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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24/7 Multilingual Member Support Center

Closed

Federal

Submission Closed06/15/2026, 10:00:00 AM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 561422

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Solicitation # DOC844161

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in 10 days

AI Contract Overview

The contract involves operating a 24/7 multilingual member support center designed to provide beneficiaries with continuous access to claims assistance, provider information, and general inquiries. The services are to be offered in English, Russian, and Kazakh languages, ensuring effective communication with a diverse beneficiary base. The contract is a subcontract opportunity issued by the US Embassy in Nur-Sultan under the Department of State and is categorized under NAICS code 561422, which relates to customer service and support operations. The place of performance for this contract is Astana, with a postal code of 010000. The solicitation was posted on June 2, 2026, with a response deadline of June 15, 2026, at 10:00 AM. There is no specified type of set-aside or organizational preference for bidders. The contract emphasizes continuous availability and multilingual support to enhance beneficiary engagement and satisfaction within the specified region.

General Info

Operate 24/7 multilingual support center in Astana for claims and provider assistance.

Agency

Department Of State → US Embassy Nur-SultanView Agency

NAICS

561422 - Telemarketing Bureaus and Other Contact CentersView NAICS

Place of Performance

Astana, DC, 010000, KAZ

Set-Aside

NONE

Documents

This scope was carved out of 19KZ1026N0369.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

RFI_ Mission Post Kazakhstan_Medical Insurance Services

AI Contract Breakdown

Uniform Contract Format

No contract breakdown available.

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Timeline

PhaseClosed

PostedJun 2

subcontract

Response DeadlineJun 15

Deadline has passed

Submission Closed

06/15/2026, 10:00:00 AM UTC

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Organization & Contact Information

AgencyDepartment Of State → US Embassy Nur-Sultan

ContactsNo contacts available

OfficeN/A

Organization / Agency

Department Of State → US Embassy Nur-Sultan

View Agency Profile

Office AddressN/A

ContactsNo contact information available

Full Description

Operate a 24/7 hotline and online portal for beneficiaries to access claims support, provider information, and general inquiries in English, Russian, and Kazakh.

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