This Solicitation opportunity from Massachusetts was posted on September 10, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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27SEPRLS3 | Problem Resolution System Complaint Resolution Assistance | RFR

Closed

BD-27-1026-DOE02-DOE01-133339State & Local

Submission Closed09/24/2026, 05:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 561611

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8 days ago

DEADLINE

in 12 days

AI Contract Overview

The Massachusetts Department of Elementary and Secondary Education is soliciting proposals for a vendor to provide temporary support to the Problem Resolution System Office. The selected vendor will be responsible for investigating state complaints from the initial intake phase through to final resolution, operating under the direct oversight of the department. This solicitation, identified as BD-27-1026-DOE02-DOE01-133339, was posted on September 10, 2026, with a response deadline of September 24, 2026. The work will be performed in Everett, Massachusetts, and interested parties may contact Jonna Willis for further information regarding the procurement process.

General Info

Agency

Massachusetts → Department of Elementary and Secondary Education

NAICS

561611 - Investigation and Personal Background Check Services

Place of Performance

Santilli Highway Everett, MA, 02149, USA

Set-Aside

NONE

Documents

4 pages · sow

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34 pages · contract-document

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5 pages · contract-document

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1 page · rfr

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7 pages · rfr

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1 page · contact-form

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1 page · past-performance

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2 pages · other

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1 page · small-business-program-plan

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Timeline

PhaseClosed

PostedSep 10

Solicitation

Response DeadlineSep 24

Deadline has passed

Submission Closed

09/24/2026, 05:00:00 PM UTC

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Organization & Contact Information

AgencyMassachusetts → Department of Elementary and Secondary Education

Contacts2 people available

OfficeSantilli Highway Everett, MA, 02149, USA

Organization / AgencyMassachusetts → Department of Elementary and Secondary Education

Office AddressSantilli Highway Everett, MA, 02149, USA

Contacts

Jonna WillisPurchaser

contact@example.gov

+1 (555) 000-0000

Admin and Finance UnitContact Person

contact@example.gov

+1 (555) 000-0000

Full Description

The Department of Elementary and Secondary Education (DESE) is seeking to hire a vendor (the Vendor) that can provide temporary support to the Problem Resolution System Office (PRS) by investigating state complaints received by PRS from intake to resolution on behalf of and under the oversight of DESE.