Call Center and Customer Service Operations

The contract requires the operation of a borrower support call center dedicated to handling escrow-related customer inquiries, including tax payments, insurance renewals, and account adjustments. The vendor must provide high-quality customer service with strict quality monitoring protocols, multilingual support to accommodate diverse borrowers, and seamless integration with existing systems to ensure accurate and timely data exchange. Operations must be conducted to maintain compliance, efficiency, and customer satisfaction across all support interactions. The contract is a subcontract under the Department of Agriculture’s Procurement Management Office, with a posted date of April 30, 2026, and a response deadline of May 7, 2026, at 4:00 PM. The North American Industry Classification System code is 561422, indicating it falls under call center and administrative support services. The primary place of performance is Saint Louis, though specific office details are not provided. This solicitation does not specify a type of set-aside or organization type, and the point of contact information is not listed in the data.