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This Government Contract opportunity from Department Of Defense was posted on June 8, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

Call Center and Dispatch Support for LMR Services

Closed
Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 561422
SLED
HBX RFP- Call Center Services
Solicitation # DOC844161
Solicitation Doc844161 is a request for proposals from the District of Columbia Health Benefit Exchange Authority (DCHBX) for a fixed-price contractor to staff, train, and manage customer service representatives for two contact centers: the DC Health Link/Exchange and the Massachusetts Health Connector for Business (MA SHOP). The contract includes a base period starting October 1, 2027, with option years extending through September 30, 2032. The selected contractor will be responsible for delivering a variety of project management and operational deliverables, including transition plans, standard operating procedures, and quality assurance plans, while adhering to strict performance metrics and service level agreements. Failure to meet targets for call abandonment rates, average handle time, and response times may result in liquidated damages. The contract imposes rigorous compliance and reporting requirements, particularly regarding data privacy and local workforce development. Contractors must adhere to the Exchange Privacy and Security Compliance Addendum, which mandates strict handling of personally identifiable information and requires reporting of potential security incidents within one hour. Additionally, the contractor must comply with District of Columbia local hiring laws, including the First Source Employment Agreement and a 51 percent resident hiring goal. Other key requirements include adherence to the DC Living Wage Act, SBE subcontracting goals of 35 percent for projects over 250,000 dollars, and the submission of comprehensive EEO and tax certifications. Performance will be monitored through monthly key performance indicators and evaluated using a standardized past performance rating scale.
Health Benefit Exchange Authority (DCHBX)

POSTED

11 days ago

DEADLINE

in 10 days

AI Contract Overview

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The contract involves operating a call reception and dispatch center specifically tasked with handling service requests, triaging issues, and coordinating the dispatch of technicians for LMR (Land Mobile Radio) services. The primary function of the center is to ensure efficient communication and response to service needs, facilitating timely and organized technician deployment. This subcontract opportunity is managed by the Department of Defense under the agency identified as FA5682 31 Cons (unit 6102), with a NAICS code of 561422, which corresponds to telephone call centers. The solicitation was posted on June 8, 2026, with a response deadline set for June 23, 2026, indicating a short window for proposal submissions. Although specific location details for the place of performance and point of contact are not provided, the contract underscores the importance of operational support in managing service requests crucial to the Department of Defense. This subcontract represents an ongoing need for call and dispatch center services to ensure smooth operation and rapid response for LMR-related technical support.

General Info

Operate call and dispatch center for LMR service requests under Department of Defense subcontract.

Agency

Department Of Defense → FA5682 31 Cons (unit 6102)

NAICS

561422 - Telemarketing Bureaus and Other Contact CentersView NAICS

Place of Performance

AE

Set-Aside

NONE

Documents

This scope was carved out of FA568226LMRTechnician.

The full solicitation package (2 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

31 CS Land Mobile Radio Field Service Technician

AI Contract Breakdown

Uniform Contract Format

No contract breakdown available.

Cannot generate Contract Breakdown because no documents were found from this contract's source.

Timeline

PhaseClosed
Posted

subcontract

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyDepartment Of Defense → FA5682 31 Cons (unit 6102)
ContactsNo contacts available
OfficeN/A
Organization / Agency
Department Of Defense → FA5682 31 Cons (unit 6102)
Office AddressN/A
ContactsNo contact information available

Full Description

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Operate a call reception and dispatch center to receive service requests, triage issues, and coordinate technician dispatch.

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