This Government Contract opportunity from Department Of Justice was posted on July 14, 2017. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Commercial Market Service - Call Center Services

Closed

MRACS-12-2017Federal

Submission Closed08/15/2017, 04:59:00 AM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

Active Opportunities Like This One

NAICS: 561422

New

SLED

Contact Center Operations

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Federal Benefits Customer Service Representatives (CSRs)This subcontract opportunity with the Department of Defense, specifically the Navsup Flt Logistics Ctr Norfolk, seeks highly skilled personnel to serve as Federal Benefits Customer Service Representatives for Department of the Navy HRBCC projects. The selected provider will deliver expert guidance to employees regarding FEHB, FEGLI, TSP, FEDVIP, and FLTCP entitlements through inbound telephone and email communications. Personnel must adhere to Government SOPs and utilize specialized systems including the GRB Platform, ORA system, CBC Portal, BENEFEDS, FSA, and LTCFEDS to ensure daily resolution of inquiries and the accurate processing of benefit elections. The contract requires strict security compliance, necessitating either DCSA NISS verification or a Corporate Officer's facility clearance certification. This opportunity is categorized under NAICS code 561422 and is based in the 23709 zip code area. Interested parties must submit their responses by September 16, 2026, at 2:00 PM.

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Civilian Human Resources Benefits Contact Center (HRBCC)

Solicitation # N69199HRBCCFY27

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LARO - 13900 - Law-enforcement/public-safety land mobile radio (LMR) systemThe Department of the Interior is seeking a contractor to provide recurring and as-needed support for the law-enforcement and public-safety land mobile radio system at Lake Roosevelt National Recreation Area. The scope of work includes the maintenance, installation, testing, programming, repair, and documentation of critical infrastructure such as towers, sites, antennas, feedlines, repeaters, and base stations. Additionally, the contractor will be responsible for servicing vehicle-mounted and handheld radios to ensure operational reliability, responder safety, and system interoperability. This opportunity is categorized under NAICS code 561422 and is currently listed as a forecast with a posted date of September 2, 2026. Primary points of contact for this requirement include Craig E. Ruscitto and the National Park Service Contract Support Center.

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Cal State LA / Student Recruitment Services

Solicitation # CSULA-RFP-00000836-2026

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HBX RFP- Call Center Services

Solicitation # DOC844161

Solicitation Doc844161 is a request for proposals from the District of Columbia Health Benefit Exchange Authority (DCHBX) for a fixed-price contractor to staff, train, and manage customer service representatives for two contact centers: the DC Health Link/Exchange and the Massachusetts Health Connector for Business (MA SHOP). The contract includes a base period starting October 1, 2027, with option years extending through September 30, 2032. The selected contractor will be responsible for delivering a variety of project management and operational deliverables, including transition plans, standard operating procedures, and quality assurance plans, while adhering to strict performance metrics and service level agreements. Failure to meet targets for call abandonment rates, average handle time, and response times may result in liquidated damages. The contract imposes rigorous compliance and reporting requirements, particularly regarding data privacy and local workforce development. Contractors must adhere to the Exchange Privacy and Security Compliance Addendum, which mandates strict handling of personally identifiable information and requires reporting of potential security incidents within one hour. Additionally, the contractor must comply with District of Columbia local hiring laws, including the First Source Employment Agreement and a 51 percent resident hiring goal. Other key requirements include adherence to the DC Living Wage Act, SBE subcontracting goals of 35 percent for projects over 250,000 dollars, and the submission of comprehensive EEO and tax certifications. Performance will be monitored through monthly key performance indicators and evaluated using a standardized past performance rating scale.

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Professional Call Center Agent ServicesThis subcontract for Professional Call Center Agent Services supports prime contractors on Auburn University projects by providing professional communication and customer support services. The scope of work involves managing customer service inquiries through the use of CRM software and call center headsets, adhering to commodity classification 80172000 and NAICS code 561422. The contract requires an E-Verify MOU for all operations based in Alabama. Interested parties must submit their responses by September 30, 2026, at 3:30 PM. All procurement activities are managed through the Auburn University bidding portal.

POSTED

DEADLINE

Solicitation # AU-2026-0001032

Auburn University

POSTED

11 days ago

DEADLINE

in 19 days

General Info

Agency

Department Of Justice → Inc Federal Prison IndustriesView Agency

NAICS

561422 - Telemarketing Bureaus and Other Contact CentersView NAICS

Place of Performance

320 First Street, NW, WASHINGTON, DC, 20534, USA

Set-Aside

NONE

Documents

(0)

No documents available

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Timeline

PhaseClosed

PostedJul 14

special-notice

Response DeadlineAug 15

Deadline has passed

Submission Closed

08/15/2017, 04:59:00 AM UTC

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Organization & Contact Information

AgencyDepartment Of Justice → Inc Federal Prison Industries

Contacts2 people available

OfficeWASHINGTON, DC, 20534, USA

Organization / Agency

Department Of Justice → Inc Federal Prison Industries

View Agency Profile

Office AddressWASHINGTON, DC, 20534, USA

Contacts

Erika T. NorrisManagement Analyst

contact@example.gov

+1 (555) 000-0000

Kenneth N. GouldIndustrial Specialist

contact@example.gov

+1 (555) 000-0000

Full Description

Federal Prison Industries, Inc. (FPI) would like to announce an agreement with Vocare Marketing, of St. Louis, MO, to provide call center services. Under the terms of the agreement, FPI will provide the call center workspace and perform the call center services. The call center services provided will not require the handling of sensitive information. These services are for work that would otherwise be provided by non-domestic sources. As such, this is repatriated work within the operating criteria as defined in public notices regarding FPI's authority to perform commercial market services. These public notices were posted in the on-line edition of the Commerce Business Daily (CBD) on December 22, 1998 and February 22, 1999. These notices also appeared in the December 24, 1998 and February 24, 1999 printed edition of the CBD. Interested parties have 30 days to comment or raise questions with FPI's Board of Directors. All written correspondence should be addressed to: Chief, Marketing, Research and Corporate Support, Federal Prison Industries, Inc., 320 First Street, NW, Washington, D.C. 20534.