Consumer Satisfaction Survey (CSS) Design and Execution

The contract calls for the design, administration, and analysis of a single consumer satisfaction survey focused on DVR services, to be conducted using phone, online, or mail methods. The work requires full lifecycle management of the survey process, from developing the questionnaire and selecting the appropriate data collection channels to compiling responses and performing detailed statistical analysis. All data must be handled in a manner that ensures consumer privacy, with narrative feedback provided in de-identified form to protect respondent confidentiality. The final deliverables include comprehensive reports that interpret the findings, highlight key trends, and provide actionable insights based on the statistical outcomes. The opportunity is posted as a subcontract under NAICS code 541910, indicating it falls within the category of other scientific and technical consulting services. It is associated with the Vermont office of the Department of Economic Development, which is seeking external expertise to evaluate customer experiences with DVR services. The solicitation was published on June 24, 2026, with a firm deadline for responses at 7:00 AM on July 10, 2026. All work is expected to be performed remotely, with no specified physical place of performance, and interested parties can access further details through the provided online portal.