This Solicitation opportunity from District of Columbia was posted on October 9, 2025. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Customer Satisfaction Measurement

Closed

WMATA-0000010559State & Local

Submission Closed11/04/2025, 12:00:00 AM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 541910

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Solicitation # S-44300-00018189

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POSTED

8 days ago

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in 2 months

AI Contract Overview

The Washington Metropolitan Area Transit Authority (WMATA) is seeking proposals through a solicitation for a Customer Satisfaction Measurement contract aimed at assessing and tracking rider perceptions of Metrorail and Metrobus services. The primary goal is to gather comprehensive feedback on various aspects of the customer experience, such as wait times, crowding, cleanliness, safety perceptions, accuracy of service information, ease of fare payment, and customer support. This data collection is intended to evaluate WMATA’s performance and guide ongoing improvements to service quality. The contract, classified under NAICS code 541910, is a firm fixed-price arrangement with a budget range between $50,000 and $200,000, and it is open to qualified vendors to submit proposals electronically through WMATA’s supplier portal. The solicitation was issued on October 9, 2025, with a deadline for proposal submissions set for November 4, 2025. The RFP details the submission requirements, including technical and pricing components, and emphasizes the importance of certifications and compliance. The contract aims to facilitate systematic measurement of customer satisfaction, enabling WMATA to enhance its transit services based on rider feedback. The project underscores WMATA’s commitment to improving the overall transit experience by continuously monitoring customer perceptions and addressing areas needing enhancement to ensure safer, cleaner, and more reliable transportation options for the District of Columbia and surrounding areas.

General Info

Agency

District of Columbia → The Washington Metropolitan Area Transit Authority

NAICS

541910 - Marketing Research and Public Opinion Polling

Place of Performance

DC, USA

Set-Aside

NONE

Documents

RFP 0000010559 Customer Satisfaction Measurement WMATA

103 pages · rfp

High

AI Contract Breakdown

Uniform Contract Format

Timeline

PhaseClosed

PostedOct 9

Solicitation

Response DeadlineNov 4

Deadline has passed

Submission Closed

11/04/2025, 12:00:00 AM UTC

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Organization & Contact Information

AgencyDistrict of Columbia → The Washington Metropolitan Area Transit Authority

ContactsNo contacts available

OfficeN/A

Organization / AgencyDistrict of Columbia → The Washington Metropolitan Area Transit Authority

Office AddressN/A

ContactsNo contact information available

Full Description

Survey to measure and track customers' overall satisfaction with Metrorail and Metrobus services and their satisfaction with specific aspects of the customer experience, which include but are not limited to: wait times for buses and trains, crowdedness of buses and trains, cleanliness of buses and trains, perceptions of safety from crime and harassment when riding buses and trains, accuracy of information on next bus and next train arrivals, accuracy of information on service disruptions, ease of paying fares, and customer support services.
The purpose of collecting these inputs from customers is to track Metro's performance and to inform its ongoing efforts to improve the customer experience.