This Government Contract opportunity from Department Of Transportation was posted on May 20, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Customer Service and Help Desk Support

Closed

Federal

Submission Closed05/29/2026, 04:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 561422

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Street Transportation

POSTED

DEADLINE

Federal Benefits Customer Service Representatives (CSRs)This subcontract opportunity with the Department of Defense, specifically the Navsup Flt Logistics Ctr Norfolk, seeks highly skilled personnel to serve as Federal Benefits Customer Service Representatives for Department of the Navy HRBCC projects. The selected provider will deliver expert guidance to employees regarding FEHB, FEGLI, TSP, FEDVIP, and FLTCP entitlements through inbound telephone and email communications. Personnel must adhere to Government SOPs and utilize specialized systems including the GRB Platform, ORA system, CBC Portal, BENEFEDS, FSA, and LTCFEDS to ensure daily resolution of inquiries and the accurate processing of benefit elections. The contract requires strict security compliance, necessitating either DCSA NISS verification or a Corporate Officer's facility clearance certification. This opportunity is categorized under NAICS code 561422 and is based in the 23709 zip code area. Interested parties must submit their responses by September 16, 2026, at 2:00 PM.

Navsup Flt Logistics Ctr Norfolk

POSTED

DEADLINE

Civilian Human Resources Benefits Contact Center (HRBCC)

Solicitation # N69199HRBCCFY27

The Department of the Navy is seeking sources to provide comprehensive personnel, management, and operational services for the Civilian Human Resources Benefits Contact Center. The selected contractor will be responsible for staffing a dedicated single service contact center to support current, separated, and prospective Navy civilian employees. This includes providing technical guidance and information regarding essential employee entitlements and benefit programs such as the Federal Employee Health Benefits, Federal Employees Group Life Insurance, Thrift Savings Plan, Federal Dental and Vision Insurance Programs, and the Federal Long Term Care Insurance Program. This sources sought opportunity, identified by solicitation number N69199HRBCCFY27, is managed by the Navsup Flt Logistics Ctr Norfolk under NAICS code 561422. Interested parties must submit their responses by September 16, 2026. The contract is overseen by the Department of Defense, with the primary point of contact being William Spencer.

Navsup Flt Logistics Ctr Norfolk

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DEADLINE

LARO - 13900 - Law-enforcement/public-safety land mobile radio (LMR) systemThe Department of the Interior is seeking a contractor to provide recurring and as-needed support for the law-enforcement and public-safety land mobile radio system at Lake Roosevelt National Recreation Area. The scope of work includes the maintenance, installation, testing, programming, repair, and documentation of critical infrastructure such as towers, sites, antennas, feedlines, repeaters, and base stations. Additionally, the contractor will be responsible for servicing vehicle-mounted and handheld radios to ensure operational reliability, responder safety, and system interoperability. This opportunity is categorized under NAICS code 561422 and is currently listed as a forecast with a posted date of September 2, 2026. Primary points of contact for this requirement include Craig E. Ruscitto and the National Park Service Contract Support Center.

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Cal State LA / Student Recruitment Services

Solicitation # CSULA-RFP-00000836-2026

California State University Los Angeles is seeking proposals for student recruitment services under solicitation number CalState-CSULA-RFP-00000836-2026. This SLED organization opportunity was posted on September 2, 2026, and requires responses to be submitted by the deadline of September 19, 2026. Interested parties can find further details and submission instructions through the provided SciQuest bidding portal. The primary point of contact for this procurement is Veronica Vien, who can be reached via email at vvien@calstatela.edu.

California State University Los Angeles

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HBX RFP- Call Center Services

Solicitation # DOC844161

Solicitation Doc844161 is a request for proposals from the District of Columbia Health Benefit Exchange Authority (DCHBX) for a fixed-price contractor to staff, train, and manage customer service representatives for two contact centers: the DC Health Link/Exchange and the Massachusetts Health Connector for Business (MA SHOP). The contract includes a base period starting October 1, 2027, with option years extending through September 30, 2032. The selected contractor will be responsible for delivering a variety of project management and operational deliverables, including transition plans, standard operating procedures, and quality assurance plans, while adhering to strict performance metrics and service level agreements. Failure to meet targets for call abandonment rates, average handle time, and response times may result in liquidated damages. The contract imposes rigorous compliance and reporting requirements, particularly regarding data privacy and local workforce development. Contractors must adhere to the Exchange Privacy and Security Compliance Addendum, which mandates strict handling of personally identifiable information and requires reporting of potential security incidents within one hour. Additionally, the contractor must comply with District of Columbia local hiring laws, including the First Source Employment Agreement and a 51 percent resident hiring goal. Other key requirements include adherence to the DC Living Wage Act, SBE subcontracting goals of 35 percent for projects over 250,000 dollars, and the submission of comprehensive EEO and tax certifications. Performance will be monitored through monthly key performance indicators and evaluated using a standardized past performance rating scale.

Health Benefit Exchange Authority (DCHBX)

POSTED

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Professional Call Center Agent ServicesThis subcontract for Professional Call Center Agent Services supports prime contractors on Auburn University projects by providing professional communication and customer support services. The scope of work involves managing customer service inquiries through the use of CRM software and call center headsets, adhering to commodity classification 80172000 and NAICS code 561422. The contract requires an E-Verify MOU for all operations based in Alabama. Interested parties must submit their responses by September 30, 2026, at 3:30 PM. All procurement activities are managed through the Auburn University bidding portal.

Auburn University

POSTED

11 days ago

DEADLINE

in 18 days

AI Contract Overview

The contract involves providing toll-free call center support services tailored for data requesters, with a focus on assisting with consent-related inquiries, resolving disputes, and addressing frequently asked questions. It falls under the NAICS code 561422, which pertains to customer service and help desk support. The contract is designated as a subcontract opportunity posted by the Department of Transportation’s Office of Acquisition Management, with the place of performance located in Washington, D.C., zip code 20590. The solicitation was posted on May 20, 2026, and the deadline for responses is May 29, 2026, at 4:00 PM. Although specific details such as the solicitation number, type of set-aside, organization type, and point of contact are not provided, interested parties can access further information through the official SAM.gov workspace link. This contract aims to ensure seamless customer service operations for data requesters by providing robust support and effective resolution mechanisms.

General Info

Subcontract for toll-free call center support handling consent, disputes, and FAQs in Washington, D.C.

Agency

Department Of Transportation → 693JJ4 Office Of Acquisition MgtView Agency

NAICS

561422 - Telemarketing Bureaus and Other Contact CentersView NAICS

Place of Performance

Washington, DC, 20590, USA

Set-Aside

NONE

Documents

This scope was carved out of MC-RS-26-33-00008.

The full solicitation package (2 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Pre-Employment Screening Program

AI Contract Breakdown

Uniform Contract Format

No contract breakdown available.

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Timeline

PhaseClosed

PostedMay 20

subcontract

Response DeadlineMay 29

Deadline has passed

Submission Closed

05/29/2026, 04:00:00 PM UTC

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Organization & Contact Information

AgencyDepartment Of Transportation → 693JJ4 Office Of Acquisition Mgt

ContactsNo contacts available

OfficeN/A

Organization / Agency

Department Of Transportation → 693JJ4 Office Of Acquisition Mgt

View Agency Profile

Office AddressN/A

ContactsNo contact information available

Full Description

Toll-free call center support for data requesters including consent assistance, dispute resolution, and FAQs.

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