This Government Contract opportunity from North Dakota was posted on November 5, 2025. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Customer Support & Indigent Case Coordination

Closed

State & Local

Submission Closed12/31/2025, 12:00:00 AM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 561422

New

SLED

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Natural Resources Conservation Service

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HR Service Center Operations and SupportThe contract encompasses the comprehensive outsourcing of HR service center operations for the Florida Department of Management Services, covering a broad scope of employee support functions including call handling, ticket resolution, benefits enrollment assistance, open enrollment administration, and customer satisfaction surveys. These services are intended to ensure seamless, efficient, and high-quality HR support for state employees, with the contractor expected to manage end-to-end interactions and maintain high standards of service delivery and response times. The work will be performed remotely or through a centralized service model, with no specific geographic location designated for performance. The opportunity is structured as a subcontract and is open for proposal under NAICS code 561422, which classifies employment services including temporary help and HR outsourcing. The solicitation was posted on June 18, 2026, with a response deadline of August 26, 2026, allowing interested vendors sufficient time to prepare detailed submissions. There is no set-aside designation specified, meaning all eligible contractors may compete without restrictions based on business size or demographic classification. The contract aims to enhance the state’s internal HR service delivery by leveraging external expertise and scalable operational capabilities.

Department of Management Services

POSTED

7 days ago

DEADLINE

in 2 months

General Info

Agency

North Dakota → Judiciary SystemView Agency

NAICS

561422 - Telemarketing Bureaus and Other Contact Centers View NAICS

Place of Performance

ND, USA

Set-Aside

NONE

Documents

(0)

No documents available

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Timeline

PhaseClosed

PostedNov 5

subcontract

Response DeadlineDec 31

Deadline has passed

Submission Closed

12/31/2025, 12:00:00 AM UTC

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Organization & Contact Information

AgencyNorth Dakota → Judiciary System

ContactsNo contacts available

OfficeN/A

Organization / Agency

North Dakota → Judiciary System

View Agency Profile

Office AddressN/A

ContactsNo contact information available

Full Description

Provide multichannel customer service for transcript requests, including support for indigent individuals qualifying for fee waivers, with coordination via phone, email, and mail, and collaboration with court administrators on eligibility.