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Dental Program Customer Service and Call Center Operations

Active

State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

General Info

Agency

Illinois → DirectorView Agency

NAICS

561422 - Telemarketing Bureaus and Other Contact CentersView NAICS

Place of Performance

Springfield, IL, 62704, USA

Set-Aside

NONE

Documents

This scope was carved out of 26-478HFS-DIREC-B-51894.

The full solicitation package (3 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

26-478HFS-DIREC-B-51894 | Sole Source: Dental Program for Fee-For-Service Customers

AI Contract Breakdown

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Timeline

PostedApr 8

subcontract

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Organization & Contact Information

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AgencyIllinois → Director

ContactsNo contacts available

OfficeN/A

Organization / Agency

Illinois → Director

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Office AddressN/A

ContactsNo contact information available

Full Description

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Operates a customer-facing call center for prime contractors on Illinois Department of Healthcare and Family Services (HFS) projects. Manages inbound and outbound call center operations, provides beneficiary support regarding dental benefits, and offers provider program navigation. Requires HIPAA compliance for handling Protected Health Information (PHI) using IVR systems and CRM software. Delivers operational call center support and inquiry resolution.

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