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Dental Program Customer Service and Call Center Operations

Open

State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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This subcontract for Dental Program Customer Service and Call Center Operations supports the Illinois Department of Healthcare and Family Services by managing inbound and outbound call center activities. The contractor is responsible for providing beneficiary support for dental benefits and assisting with provider program navigation, ensuring all inquiry resolutions are handled efficiently. Operations are based in Springfield, Illinois, and require strict adherence to HIPAA compliance for the management of Protected Health Information. The service delivery involves the use of IVR systems and CRM software to maintain operational support for prime contractors.

General Info

Subcontract for Illinois dental program call center operations and beneficiary support in Springfield.

Agency

Illinois → Director

NAICS

561422 - Telemarketing Bureaus and Other Contact Centers

Place of Performance

Springfield, IL, 62704, USA

Set-Aside

NONE

Documents

This scope was carved out of 26-478HFS-DIREC-B-51894.

The full solicitation package (3 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

26-478HFS-DIREC-B-51894 | Sole Source: Dental Program for Fee-For-Service Customers

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Timeline

PostedApr 8

subcontract

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Organization & Contact Information

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AgencyIllinois → Director

ContactsNo contacts available

OfficeN/A

Organization / AgencyIllinois → Director

Office AddressN/A

ContactsNo contact information available

Full Description

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Operates a customer-facing call center for prime contractors on Illinois Department of Healthcare and Family Services (HFS) projects. Manages inbound and outbound call center operations, provides beneficiary support regarding dental benefits, and offers provider program navigation. Requires HIPAA compliance for handling Protected Health Information (PHI) using IVR systems and CRM software. Delivers operational call center support and inquiry resolution.

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