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Department of the Navy Civilian Human Resources Benefits Contact Center

Active

N0018921R0040Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

The Department of the Navy, through the NAVSUP Fleet Logistics Center in Norfolk, VA, plans to award a Firm Fixed Price contract to provide personnel and management services for the Civilian Human Resources Benefits Contact Center (HRBCC) operated by the Office of Civilian Human Resources at the Norfolk Operations Center. This contract is intended to support current and former Navy civilian employees, as well as prospective employees who have received job offers but have not yet been entered into the personnel system. The acquisition falls under NAICS code 561422 with a size standard of $16.5 million and is to be conducted under the 8(a) Business Development Program, specifically following FAR Part 15, Part 12, and Subpart 19.8 requirements. The contract will have a base period of 12 months, starting approximately March 1, 2022, which includes a 60-day transition period, with four additional one-year option periods that will be evaluated. The solicitation will be fully open for competition among eligible 8(a) firms, with all documentation available exclusively through the System for Award Management (SAM) website starting around November 11, 2021. Potential contractors must self-certify that they and their principal corporate officials are not suspended or debarred from federal contracts and must be registered in SAM before award and throughout the contract period. The contact center services are critical to maintaining effective communication and benefits administration for Navy civilian personnel. Questions regarding the solicitation can be directed to designated Navy points of contact via email. This acquisition underscores the Navy's commitment to leveraging small business participation while ensuring compliance with federal procurement regulations.

General Info

Navy awarding fixed-price contract to 8(a) firms for HR Benefits Contact Center services.

Agency

Department Of Defense → Navsup Flt Logistics Ctr Norfolk

NAICS

561422 - Telemarketing Bureaus and Other Contact Centers

Place of Performance

VA, USA

Set-Aside

Documents

No documents available

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AI Contract Breakdown

Uniform Contract Format

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Timeline

PhasePresolicitation

PostedJun 15

Sources Sought

Type ChangedNov 3

Sources Sought → Presolicitation

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Organization & Contact Information

AgencyDepartment Of Defense → Navsup Flt Logistics Ctr Norfolk

Contacts2 people available

OfficeNORFOLK, VA, 23511-3392, USA

Organization / AgencyDepartment Of Defense → Navsup Flt Logistics Ctr Norfolk

Office AddressNORFOLK, VA, 23511-3392, USA

Contacts

Erik De Santis

Chelsey Crawford

Full Description

The Contracting Department, NAVSUP Fleet Logistics Center, Norfolk, VA, 23511-3392 intends to negotiate a Firm Fixed Price type contract pursuant to FAR Part 15, - Contracting by Negotiation, FAR Part 12, - Acquisition of Commercial Items and FAR Subpart 19.8, "Contracting with the Small Business Administration (The 8(a) Program)." The contractor shall provide contact center personnel and management and services necessary for the operation of the Department of the Navy (DoN) Civilian Human Resources Benefits Contact Center (HRBCC) as required by Office of Civilian Human Resources (OCHR) Norfolk Operations Center, Portsmouth, Virginia. Under the instant acquisition, the resultant contractor shall provide the full range of support to current and separated Navy civilian employees and prospective employees. Prospective employees are defined as employees who have received a job offer with the DON but are not processed in the personnel system. The North American Industry Classification System (NAICS) code for this acquisition is 561422 with a size standard of $16.5 million. This acquisition is to be processed through full and open competition after exclusion of sources in accordance with FAR 19.8 (8(a) Program). The resulting contract will be for the period of a twelve (12) month base year inclusive of a 60 day transition period (starting approximately 01 March 2022) and four (4) twelve month option years to include FAR 52.217-8 - Option to Extend Services. All options will be evaluated. A complete RFP package will be available on or about 11 November 2021 by downloading the documents at the System for Award Management (SAM) website at SAM.gov. Potential contractors are hereby notified that the solicitation and subsequent amendments to the solicitation will ONLY be available for download at the above site; this office will no longer issue hard copy solicitations. By submitting an offer, the vendor is self-certifying that neither the requestor nor the principal corporate officials and owners are currently suspended, debarred, or otherwise ineligible to receive contracts from any federal agency. Failure to do so may represent grounds for refusing to accept the offer. By submission of an offer, the contractor acknowledges the requirement that a prospective awardee must be registered in the System for Award Management (SAM) database prior to award, during performance, and through final payment of any contract resulting from this solicitation, except for awards to foreign vendors for work to be performed outside the United States. Lack of registration in the SAM database will make a contractor ineligible for award. Contractors may obtain information on registration and annual confirmation requirements by calling 866-606-8220, or via the Internet at https://www.sam.gov. Please direct all questions regarding this requirement via e-mail to the POC identified in this synopsis.