Genesys Cloud CX Concurrent User Licensing

The contract pertains to the supply of concurrent user licenses for Genesys Cloud CX tiers 1 through 3, enabling flexible, shared access for agents across the organization. These licenses allow multiple users to access the platform simultaneously without requiring dedicated individual subscriptions, supporting scalable and cost-effective customer experience operations. The agreement is structured as a subcontract under NAICS code 518210, which classifies it under information technology services related to data processing and hosting. The solicitation was posted on July 23, 2026, with a response deadline of July 30, 2026, indicating a narrow window for vendor submission. The contracting entity is the Missouri Division of Purchasing Procurements, acting under the PROC OA agency, though specific location details such as city, state, or address are not provided. There is no set-aside designation indicated, meaning the opportunity is open to all eligible vendors without preference for small, minority-owned, or other classified businesses. The contract does not include a designated point of contact, and all submissions must be made through the provided Oracle Cloud procurement portal link.