This Government Contract opportunity from Missouri was posted on July 23, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Genesys Cloud CX Named User Licensing

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State & Local

Submission Closed07/30/2026, 07:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 518210

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Database Platform Hosting ServicesThis subcontract for Database Platform Hosting Services provides the necessary cloud or server environment for prime contractors working on State of Alabama I3/IGOV projects. The scope of work includes provisioning secure server space, managing data storage for licensee records, and ensuring consistent monthly platform availability. Eligible providers must utilize secure data center hosting or established cloud infrastructure such as AWS, Azure, or GCP. To qualify, the provider must adhere to all State of Alabama security standards and maintain active E-Verify enrollment. The primary objective of the agreement is the delivery of a functional and accessible monthly hosting environment under NAICS code 518210. This opportunity is managed through the Alabama Administration Unit.

544_ADMINISTRATION UNIT

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Multi-Channel Communication Platform SupportThis subcontract for the London Borough of Newham involves the supply and management of a multi-channel digital communication platform to support prime contractors on family hub projects. The provider is responsible for establishing and maintaining secure telephone helplines and implementing moderated support services through text, WhatsApp, and virtual channels, utilizing VoIP and the WhatsApp Business API to ensure a functional communication system. The project mandates strict adherence to GDPR compliance and WCAG accessibility standards to ensure secure and inclusive access for all users. Interested parties must submit their responses by November 27, 2026, for this initiative categorized under NAICS code 518210.

London Borough of Newham

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RightFax FOIP Channel Licensing & ProvisioningThis subcontract opportunity is for the licensing and provisioning of RightFax FOIP enabled fax channels to support prime contractors on projects for the Ohio Bureau of Workers' Compensation. The selected provider must be an authorized RightFax partner responsible for delivering active, licensed, and functional channels, ensuring they are properly configured to integrate with existing network infrastructure and RightFax environments. A critical security requirement of this contract is that all data must remain within the United States. Interested parties must submit their responses by November 10, 2026, to support the Infrastructure and Operations group within the agency.

Bwc300300 Infrastructure And Operations Wgbl, Bwc-bur Of Workers' Compensation

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Managed Web Hosting & Technical SupportThis subcontract for Managed Web Hosting and Technical Support provides essential infrastructure and maintenance for prime contractors working on Truro and Penwith Academy Trust projects. The scope of work involves managing 41 school websites hosted on major cloud environments, including AWS, Azure, or Google Cloud, to ensure continuous service delivery. Key responsibilities include performing regular security patching, managing backups, and maintaining system uptime in strict accordance with GDPR and SSL standards. The provider is required to deliver ongoing hosting services and provide technical uptime reports to ensure the stability and security of the trust's digital presence.

Truro & Penwith Academy Trust

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FedRAMP Cloud Infrastructure & Managed HostingThe FedRAMP Cloud Infrastructure and Managed Hosting subcontract supports prime contractors on Department of State APS projects by providing and managing secure cloud environments. Utilizing AWS GovCloud or Azure Government platforms, the contract ensures a highly available hosting environment with a guaranteed 99.9% monthly system availability. To maintain strict security standards, the provider implements encryption and role-based access controls in accordance with 12 FAM 600. This effort falls under NAICS code 518210 and is managed through Acquisitions - Aqm Momentum for the Department of State, with a response deadline set for November 20, 2026.

Acquisitions - Aqm Momentum

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Wellness Scheduling Software (SaaS)This subcontract, issued by the Department of the Interior under the Ibc Acq Svcs Directorate, involves the provision of a Software as a Service platform for wellness scheduling. The selected provider will supply and maintain an automated online appointment system designed for prime contractors managing multidisciplinary physical wellness support projects. Key deliverables include a functional booking portal featuring a digital interface for employee scheduling, calendar synchronization, and comprehensive user account management. Due to the nature of health-related scheduling, the platform must maintain strict HIPAA compliance to ensure the security and privacy of sensitive data. The project falls under NAICS code 518210 and was posted on October 27, 2026, with a response deadline of October 29, 2026.

Ibc Acq Svcs Directorate (00004)

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Aberdeen Test Center - Data Collection Support Services (DCSS)

Solicitation # W91CRB-26-0000_043711

The U.S. Army Contracting Command, Aberdeen Proving Ground, is conducting market research via a Sources Sought and Request for Information notice to identify qualified providers for Data Collection Support Services (DCSS) at the Aberdeen Test Center. The anticipated requirement is for a single-award IDIQ contract with a five-year ordering period, utilizing firm-fixed-price or cost-plus-fixed-fee CLINs. The primary objective is to secure comprehensive data collection, technical writing, and administrative support across various directorates, including Automotive, Live Fire, Plans and Operations, and Virtual Test and Advanced Electronics and Warfighter. Key tasks involve data compilation, form development, test monitoring, editorial review of electronic and communication systems, computer operations, and range scheduling. Performance will occur primarily at Aberdeen Proving Ground, Maryland, with potential requirements at remote CONUS and OCONUS sites. The prime contractor must maintain a valid Secret Facility Security Clearance, and personnel must be U.S. citizens capable of obtaining Secret clearances. The contract includes a 45-day phase-in and phase-out period, with invoicing handled through the Wide Area Workflow system. Quality assurance will be managed via a Quality Assurance Surveillance Plan, requiring quarterly meetings and human validation of any AI-generated content. Interested respondents under NAICS 518210 must submit their capabilities and business size information by October 29, 2026, to help the government determine if the procurement will be a small business set-aside.

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Secure Cloud Hosting and Infrastructure ProviderThe Secure Cloud Hosting and Infrastructure Provider subcontract supports prime contractors on State of Maine registration projects managed by the Motor Vehicles agency. The selected provider is responsible for delivering high-availability hosting environments and robust cybersecurity frameworks, which include the provision of secure cloud platforms, the implementation of comprehensive privacy plans, and the execution of business continuity and disaster recovery strategies. To ensure the highest security standards, the provider must maintain SOC2 compliance and hold security certifications that are either FedRAMP or State-equivalent. This engagement falls under NAICS code 518210 and requires a response by November 4, 2026.

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Secure Electronic Application Review PlatformThis subcontract involves the provision and maintenance of a secure electronic application platform for prime contractors working on fellowship projects for the U.S. Department of State, Bureau of Human Resources. The primary objective is to deliver a fully functional, cloud-based review portal equipped with encryption and strict access controls, allowing panel members to score and evaluate applications while remaining compliant with federal data security standards. The project falls under NAICS code 518210 and was posted on October 27, 2026, with a response deadline of November 23, 2026. The contract ensures that the Bureau of Human Resources has a secure environment for managing sensitive application data throughout the review process.

Bureau Of Human Resources

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Digital Training Library and LMS HostingThis subcontract for Digital Training Library and LMS Hosting involves the provision and management of a searchable, on-demand video training library tailored for prime contractors working on Richland School District Two projects. The selected provider is responsible for overseeing all hosting arrangements, including the implementation of encryption, strict access controls, and comprehensive data retention practices. A critical component of the engagement is the use of a Learning Management System to deliver automated completion reporting and tracking. The agency requires a partner with proven experience in delivering accessible on-demand libraries to ensure all users can effectively engage with the materials. The primary deliverables include an active subscription to the platform and the consistent delivery of automated completion reports. This opportunity is managed under the Support Services Operations for the state of South Carolina, with a response deadline set for November 20, 2026.

Support Services - Operations

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Organizational Analytics Platform RFP

Solicitation # 8559

The University of Louisville is soliciting proposals under solicitation number 8559 for a hosted Organizational Analytics Platform. The objective is to acquire a system for periodic, point-in-time reviews of position structures, staffing levels, management spans, and administrative efficiency. The platform will utilize University-produced flat files, such as CSVs, rather than direct system integration. Key deliverables include position dashboards, spans-and-layers analysis, shared-services analytics, and internal staffing comparisons. The project timeline targets a contract effective date in the week of January 9, 2027, with substantial completion and initial go-live by March 31, 2027, and final completion by April 14, 2027. The University will award the contract based on best value, evaluating proposals across four equally weighted categories at 25 percent each: firm and product experience, technical and functional fit, total cost of ownership, and the implementation and support model. Offerors must submit a technical and financial proposal through the Workday Strategic Sourcing portal by November 9, 2026. Required documentation includes a signed non-collusion statement and a sample contract or subscription agreement. Additionally, the selected provider must ensure compliance with ADA standards and WCAG 2.1 Level AA. All communications must be directed to the contracting officer via the bidding platform.

University of Louisville

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Secure Cloud Hosting & Platform SupportThis subcontract for Secure Cloud Hosting and Platform Support provides essential online infrastructure and technical maintenance for prime contractors working with the Alabama State Department of Education, CTE and Workforce Development. The primary scope of work involves providing secure cloud hosting for the ELC platform, managing license authentication and user access for 2,500 users, and utilizing Identity and Access Management systems to ensure consistent platform uptime and security. To maintain the integrity of the environment, the provider must hold specific security certifications, including SOC2, to deliver a functional and accessible online platform. This engagement falls under NAICS code 518210 and is focused on delivering a high-security technical foundation for state educational and workforce development initiatives.

Alabama State Department of Education, CTE \ Workforce Development

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AI Contract Overview

The contract awards named user licenses for Genesys Cloud CX tiers 1 through 4 to support contact center operations for a state agency in Missouri. These licenses are intended to enable authorized personnel to access the full suite of cloud-based customer experience tools, including routing, analytics, workforce management, and omnichannel capabilities necessary for efficient public service delivery. The agreement is structured as a subcontract under the NAICS code 518210, which classifies it within the data processing and hosting services sector, indicating an emphasis on cloud infrastructure and software delivery rather than hardware or traditional telecom services. The solicitation was posted on July 23, 2026, with a response deadline of July 30, 2026, indicating a short-window procurement process likely aimed at rapid deployment or replacement of existing systems. The contracting entity is the Missouri Division of Purchasing, Procurements, under the PROC OA division, and the place of performance is tied to the state agency’s contact center operations, though no specific city or address is provided. No set-aside provisions are indicated, meaning the contract is open to all eligible vendors without preference for small business or other categories. The UI link directs to an Oracle Cloud-based negotiation portal, suggesting the procurement is managed digitally within a centralized public sector procurement system.