Genesys Cloud CX Named User Licensing

The contract awards named user licenses for Genesys Cloud CX tiers 1 through 4 to support contact center operations for a state agency in Missouri. These licenses are intended to enable authorized personnel to access the full suite of cloud-based customer experience tools, including routing, analytics, workforce management, and omnichannel capabilities necessary for efficient public service delivery. The agreement is structured as a subcontract under the NAICS code 518210, which classifies it within the data processing and hosting services sector, indicating an emphasis on cloud infrastructure and software delivery rather than hardware or traditional telecom services. The solicitation was posted on July 23, 2026, with a response deadline of July 30, 2026, indicating a short-window procurement process likely aimed at rapid deployment or replacement of existing systems. The contracting entity is the Missouri Division of Purchasing, Procurements, under the PROC OA division, and the place of performance is tied to the state agency’s contact center operations, though no specific city or address is provided. No set-aside provisions are indicated, meaning the contract is open to all eligible vendors without preference for small business or other categories. The UI link directs to an Oracle Cloud-based negotiation portal, suggesting the procurement is managed digitally within a centralized public sector procurement system.