This Solicitation opportunity from Rhode Island was posted on September 22, 2023. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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HEALTHSOURCE RI CONTACT CENTER SERVICES

Closed

RFP24003349State & Local

Submission Closed11/10/2023, 03:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 561422

New

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RFP for State Based Exchange Contact Center

Solicitation # EV00000990

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POSTED

9 days ago

DEADLINE

in 1 day

General Info

Agency

State of Rhode Island

NAICS

561422 - Telemarketing Bureaus and Other Contact Centers

Place of Performance

RI, USA

Set-Aside

NONE

Documents

Addendum D Federal Funding Requirements

amendment

High

Appendix B Cost Proposal 26-month

cost-proposal

High

Attachment K - Business Associate Agreement Addendum E

contract-document

High

Attachment M - Required Template for Proposed Staffing & Projected Inquiry Model

sow

High

Attachment N - New Hire Training Syllabus

sow

High

Attachment O - CRM Data Fields for HSRI Contact Center

sow

High

Attachment P - CRM Data Fields for DHS Contact Center Tasks and Exemptions

sow

High

GC Addendum F - Supplemental Terms and Conditions for HealthSource RI Contact Center Services

contract-document

High

ISBE Form - RFP Appendix A MBE/WBE Participation Plan

1 page · isbe-participation-plan

High

RFP24003349 HealthSource RI Contact Center Services SOW

sow

High

RFP 24003349 Vendor Questions and State Responses

q-and-a

High

Solicitation Change Details Report RFP24003349 HealthSource RI Contact Center Services

amendment

High

Attachment A - HSRI Contact Center Basic Call/Visit/Chat Data (4/16-8/23)

other

Low

Attachment B - HSRI Top Ten Call Actions by Program

other

Low

Attachment C - HSRI Call Volume by Language Data

other

Low

Attachment D - HSRI Call Volume by Program Type

other

Low

Attachment E - HSRI Document Processing and Check Scanning Report

report

Low

Attachment F - Monthly Integrated Care Initiative Call Center Report

report

Low

Attachment G - Monthly Integrated Care Initiative Call Center Call Reasons Report

report

Low

Attachment H - ICI Call Center Monthly Paper Enrollments

other

Low

Attachment I - Telephone Call Handle Time Data (2019-2023)

other

Low

Attachment J Data for HSRI Chat Metrics

other

Low

Attachment L - Mobile App Data Report 5-25-2023

other

Low

RFP24003349 Attachment Q Monthly Cost Data

attachment-q

Low

Supplemental Bidder Attestation Form for R.I. Gen. Laws § 37-2-13.1(b)

attestation-form

Low

AI Contract Breakdown

Uniform Contract Format

Timeline

PhaseClosed

PostedSep 22

Solicitation

Response DeadlineNov 10

Deadline has passed

Submission Closed

11/10/2023, 03:00:00 PM UTC

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Organization & Contact Information

AgencyState of Rhode Island

Contacts1 person available

OfficeRI, USA

Organization / AgencyState of Rhode Island

Office AddressRI, USA

Contacts

David FrancisPrimary Contact

Full Description

HealthSource RI (HSRI) and the Executive Office of Health and Human Services (EOHHS) are soliciting proposals from qualified potential vendors and other interested parties to implement, staff, operate and manage its Contact Center (CC). This includes working cooperatively with all related agencies, departments and contractors to align service delivery and business processes to achieve program goals.