This Government Contract opportunity from Florida was posted on April 23, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Member Services and Customer Support

Closed

State & Local

Submission Closed05/28/2026, 08:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 561422

New

International

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RFP for State Based Exchange Contact Center

Solicitation # EV00000990

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Solicitation # N69199HRBCCFY272

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Bilingual After-Hours Answering & Dispatch ServicesThis subcontract for Bilingual After-Hours Answering and Dispatch Services supports prime contractors on municipal projects for the Florida Water Distribution agency. The selected provider will be responsible for professional call handling, obtaining caller information, and dispatching responders according to City direction. To ensure accessibility and compliance, the contractor must utilize Telecommunications Relay Service and IP-relay systems and provide itemized call logs upon completion of services. Eligible vendors must hold a valid Florida business license and employ operators fluent in both English and Spanish. The opportunity is categorized under NAICS code 561422, with a response deadline set for October 30, 2026.

Water Distribution

POSTED

9 days ago

DEADLINE

in 1 day

AI Contract Overview

The contract titled Member Services and Customer Support requires the provision of comprehensive customer service to plan members through multiple channels including phone, email, and web portal. Responsibilities include addressing inquiries related to benefits details, claims status, provider network locations, and enrollment procedures. Performance is strictly measured against defined metrics such as call response time, abandonment rate, and efficiency in resolving complaints, ensuring a high standard of member support. The work is classified as a subcontract under NAICS code 561422 and is managed by the Human Resources Department of Florida. Responses must be submitted by May 28, 2026, and the contract is accessible via the specified online portal for procurement information.

General Info

Provide multi-channel customer service for plan members, meeting performance and quality standards.

Agency

Florida → Human Resources Department

NAICS

561422 - Telemarketing Bureaus and Other Contact Centers

Place of Performance

FL, USA

Set-Aside

NONE

Documents

This scope was carved out of Y26-150.

The full solicitation package (10 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Group Vision Insurance Plan

AI Contract Breakdown

Uniform Contract Format

No documents to break down

The breakdown needs solicitation documents. None were found from this contract's source.

Timeline

PhaseClosed

PostedApr 23

subcontract

Response DeadlineMay 28

Deadline has passed

Submission Closed

05/28/2026, 08:00:00 PM UTC

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Organization & Contact Information

AgencyFlorida → Human Resources Department

ContactsNo contacts available

OfficeN/A

Organization / AgencyFlorida → Human Resources Department

Office AddressN/A

ContactsNo contact information available

Full Description

Provide customer service to plan members via phone, email, or web portal. Handle inquiries about benefits, claims status, provider locations, and enrollment. Must meet performance metrics for call response time, abandonment rate, and complaint resolution.

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