Non-Emergency Call Screening and Nuisance Call Management

The contract seeks a subcontractor to implement a system for screening and managing non-emergency and nuisance calls directed to the Canadian Nuclear Safety Commission, aiming to reduce false alerts by identifying and filtering out non-urgent or repetitive inquiries. The service requires secure logging of all call interactions, maintaining a tamper-resistant record that supports accountability and audit trails, while also establishing clear protocols for escalating calls that exhibit signs of suspicious or potentially threatening behavior. This effort is designed to enhance operational efficiency by minimizing distractions to frontline staff and ensuring that genuine security concerns receive immediate and appropriate attention. The work will be performed in Ottawa, with all activities required to comply with federal security and data handling standards. Proposals must be submitted by May 13, 2026, and the contract falls under NAICS code 561422, indicating it pertains to investigation and security services. The procurement is issued under the Government of Canada’s procurement framework and will be managed by the Canadian Nuclear Safety Commission. No set-aside provisions or specific eligibility criteria for small or diverse businesses are outlined, and all interested parties should assess compliance with Canadian government contracting requirements prior to submitting a response through the official Canada Buys portal.