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This Government Contract opportunity from Oregon was posted on June 24, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

On-Call Services for Customer Service Management for Portland International Airport (PDX)

Closed
2026-13653State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 561422
SLED
HBX RFP- Call Center Services
Solicitation # DOC844161
Solicitation Doc844161 is a request for proposals from the District of Columbia Health Benefit Exchange Authority (DCHBX) for a fixed-price contractor to staff, train, and manage customer service representatives for two contact centers: the DC Health Link/Exchange and the Massachusetts Health Connector for Business (MA SHOP). The contract includes a base period starting October 1, 2027, with option years extending through September 30, 2032. The selected contractor will be responsible for delivering a variety of project management and operational deliverables, including transition plans, standard operating procedures, and quality assurance plans, while adhering to strict performance metrics and service level agreements. Failure to meet targets for call abandonment rates, average handle time, and response times may result in liquidated damages. The contract imposes rigorous compliance and reporting requirements, particularly regarding data privacy and local workforce development. Contractors must adhere to the Exchange Privacy and Security Compliance Addendum, which mandates strict handling of personally identifiable information and requires reporting of potential security incidents within one hour. Additionally, the contractor must comply with District of Columbia local hiring laws, including the First Source Employment Agreement and a 51 percent resident hiring goal. Other key requirements include adherence to the DC Living Wage Act, SBE subcontracting goals of 35 percent for projects over 250,000 dollars, and the submission of comprehensive EEO and tax certifications. Performance will be monitored through monthly key performance indicators and evaluated using a standardized past performance rating scale.
Health Benefit Exchange Authority (DCHBX)

POSTED

11 days ago

DEADLINE

in 10 days

AI Contract Overview

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The Port of Portland’s Contracts & Procurement Department is soliciting proposals for on-call services to support customer service management at Portland International Airport (PDX). The solicitation, numbered 2026-13653, was posted on June 24, 2026, with a response deadline of July 9, 2026, at 10:00 PM Pacific Time. No bid bond is required, and there is no set-aside classification specified. The contract is intended for state, local, or educational (SLED) entities and does not include a NAICS code. Services will be performed at PDX, located in Oregon, with no specific city or ZIP code designated for performance. Tricia Beehler from the agency is the primary point of contact and can be reached at 503-415-4109 or tricia.beehler@portofportland.com. All submissions must be made through the online portal linked in the solicitation details.

General Info

On-call customer service services for PDX due July 9, 2026, no bid bond required, contact Tricia Beehler.

Agency

Oregon → Contracts & Procurement Department of Port of PortlandView Agency

NAICS

561422 - Telemarketing Bureaus and Other Contact CentersView NAICS

Place of Performance

Oregon 97218, OR, USA

Set-Aside

NONE

Documents

(2)

Schedule 3.2.1 Proposal Form.docx

DOCX

2026-13653.pdf

PDF

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Timeline

PhaseClosed
Posted

Contract opportunity posted

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyOregon → Contracts & Procurement Department of Port of Portland
Contacts1 person available
OfficeOR, USA
Organization / Agency
Oregon → Contracts & Procurement Department of Port of Portland
View Agency Profile
Office AddressOR, USA
Contacts

Full Description

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Bid Bond: 0.00%

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