This Government Contract opportunity from Department Of Veterans Affairs was posted on May 20, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Ongoing Technical Support & Help Desk Services

Closed

Federal

Submission Closed05/27/2026, 02:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 541519

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Department of Veterans Affairs

POSTED

1 day ago

DEADLINE

in 21 days

AI Contract Overview

The contract involves providing Tier 1 and Tier 2 technical support services specifically for users of QGenda at the Charleston VA Medical Center. These services encompass troubleshooting technical issues, delivering user training to ensure effective utilization of the platform, monitoring performance to maintain system reliability, and managing escalation processes to address more complex problems. The aim is to maintain smooth and efficient use of QGenda by VA personnel through responsive help desk support. Issued by the Department of Veterans Affairs under the 247-NETWORK Contract Office 7 (36C247), this subcontract falls under the NAICS code 541519, indicating computer-related services. The solicitation was posted on May 20, 2026, with a response deadline of May 27, 2026. The contract emphasizes ongoing, responsive technical support and comprehensive help desk services to aid the VA’s operational efficiency and enhance user experience with scheduling software in a critical healthcare setting.

General Info

Provide Tier 1 and 2 technical support, training, and escalation for QGenda at Charleston VA Medical Center.

Agency

Department Of Veterans Affairs → 247-NETWORK Contract Office 7 (36C247)

NAICS

541519 - Other Computer Related ServicesView NAICS

Place of Performance

Set-Aside

NONE

Documents

(0)

No documents available

AI Contract Breakdown

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Timeline

PhaseClosed

PostedMay 20

subcontract

Response DeadlineMay 27

Deadline has passed

Submission Closed

05/27/2026, 02:00:00 PM UTC

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Organization & Contact Information

AgencyDepartment Of Veterans Affairs → 247-NETWORK Contract Office 7 (36C247)

ContactsNo contacts available

OfficeN/A

Organization / Agency

Department Of Veterans Affairs → 247-NETWORK Contract Office 7 (36C247)

Office AddressN/A

ContactsNo contact information available

Full Description

Provide Tier 1 and Tier 2 technical support for QGenda users, including troubleshooting, user training, performance monitoring, and escalation management at the Charleston VA Medical Center.