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This Government Contract opportunity from Department Of Veterans Affairs was posted on May 20, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

Ongoing Technical Support & Help Desk Services

Closed
Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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AI Contract Overview

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The contract involves providing Tier 1 and Tier 2 technical support services specifically for users of QGenda at the Charleston VA Medical Center. These services encompass troubleshooting technical issues, delivering user training to ensure effective utilization of the platform, monitoring performance to maintain system reliability, and managing escalation processes to address more complex problems. The aim is to maintain smooth and efficient use of QGenda by VA personnel through responsive help desk support. Issued by the Department of Veterans Affairs under the 247-NETWORK Contract Office 7 (36C247), this subcontract falls under the NAICS code 541519, indicating computer-related services. The solicitation was posted on May 20, 2026, with a response deadline of May 27, 2026. The contract emphasizes ongoing, responsive technical support and comprehensive help desk services to aid the VA’s operational efficiency and enhance user experience with scheduling software in a critical healthcare setting.

General Info

Provide Tier 1 and 2 technical support, training, and escalation for QGenda at Charleston VA Medical Center.

Agency

Department Of Veterans Affairs → 247-NETWORK Contract Office 7 (36C247)View Agency

NAICS

541519 - Other Computer Related ServicesView NAICS

Place of Performance

GA

Set-Aside

NONE

Documents

This scope was carved out of 36C24726Q0554.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

DA10--QGENDA SOFTWARE ON CALL SCHEDULING SERVICES

AI Contract Breakdown

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No contract breakdown available.

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Timeline

PhaseClosed
Posted

subcontract

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyDepartment Of Veterans Affairs → 247-NETWORK Contract Office 7 (36C247)
ContactsNo contacts available
OfficeN/A
Organization / Agency
Department Of Veterans Affairs → 247-NETWORK Contract Office 7 (36C247)
View Agency Profile
Office AddressN/A
ContactsNo contact information available

Full Description

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Provide Tier 1 and Tier 2 technical support for QGenda users, including troubleshooting, user training, performance monitoring, and escalation management at the Charleston VA Medical Center.

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