Online Business and Legal Investigative Platform

Solicitation BPM058165 is an invitation for bids issued by the Maryland Department of Labor, Division of Unemployment Insurance, for an Online Business and Legal Investigative Platform. The project requires a solution featuring natural language, terms and connector, and citation search capabilities, accessible via mobile devices. The contract includes a five-year minimum term with an automatic renewal option for year six and beyond. Key deliverables include help desk support during standard business hours and a rigorous data backup schedule, with weekly backups kept for three months and annual backups retained for ten years. The contract will be awarded to the responsive and responsible vendor offering the lowest total bid price. Bidders must adhere to strict submission guidelines via the eMaryland Marketplace Advantage portal and provide a fully loaded price form. Technical requirements include compliance with WCAG 2.1 Level A and AA accessibility standards, NIST cybersecurity frameworks, and the provision of a SOC 2 Type 2 Audit Report. To ensure performance of accessibility obligations, the state will hold a ten percent retention amount from all invoices. Mandatory requirements include a Data Use Agreement for the protection of information and electronic funds transfer for contracts exceeding 200,000 dollars.