This Sources Sought opportunity from Department Of Homeland Security was posted on January 20, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Outsourced Contact Center - Temporary Surge Support

Closed

70FBTX26I00000001Federal

Submission Closed01/28/2026, 08:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 561422

New

SLED

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RFP 2026-RE-0002 - Region 4 Crisis Call CenterThe Richmond Behavioral Health Authority (RBHA), a political subdivision of the Commonwealth of Virginia, has issued a Request for Proposals (RFP) to solicit sealed bids from qualified firms to establish a term contract for providing a Crisis Call Center service for Region 4. This solicitation aims to ensure competitive negotiation in selecting a vendor capable of delivering effective crisis call center operations to support behavioral health needs within the Richmond, Virginia area. The RFP, titled "RFP 2026-RE-0002 - Region 4 Crisis Call Center," was posted on June 17, 2026, with a response deadline of July 21, 2026. Interested firms must respond within the specified timeline and direct inquiries to the designated point of contact, Michael Rogers, via email or phone. The contract is managed under the Richmond Behavioral Health Authority agency, with the primary place of performance in Richmond, Virginia. This opportunity does not specify any set-aside classifications or NAICS codes and is classified under the SLED organization type, indicating its connection to state and local government entities. Prospective proposers can access further details and submit proposals through the provided vendor management system link.

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Secretarial Support (Tiered Levels I–III)The contract seeks providers to deliver tiered secretarial support services at three distinct levels, ranging from basic clerical tasks to advanced executive assistance. Level I duties include fundamental administrative functions, while Level II and Level III roles escalate in complexity to encompass detailed report formatting, comprehensive travel coordination, and the drafting of official correspondence. The work is designated as a Total Small Business Set-Aside under SBA guidelines, ensuring eligibility is restricted to small businesses as defined by federal standards, with the NAICS code 561422 specifically identifying the category of office administrative services. Performance is required at the location in Newport, with a zip code of 02841, under the oversight of the Naval Undersea Warfare Center Division Newport, a component of the Department of Defense. The solicitation was posted on June 17, 2026, and proposals must be submitted by June 26, 2026, at 6:00 p.m., with the contract structured as a subcontract opportunity to be accessed via the SAM.gov portal.

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Call Center / Patient Scheduling SupportThe contract seeks a subcontractor to provide 24/7 call center services dedicated to managing transportation-related requests for veterans, including scheduling rides, confirming medical appointments, and processing cancellations. Operations must be available around the clock to ensure timely and reliable support for veterans accessing healthcare services. The work will be performed at a designated location in Vancouver with a zip code of 98661. The solicitation is classified under NAICS code 561422, which corresponds to call center services, and is issued under the Department of Veterans Affairs through the 260-NETWORK Contract Office 20. Interested parties must submit responses by the deadline of July 1, 2026, at 11:00 PM Eastern Time to be considered. The contract is structured as a subcontract, and no specific set-aside provisions are indicated for small businesses or other categories.

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Word Processing and Document Production SupportThe contract titled Word Processing and Document Production Support is a subcontract set aside entirely for small businesses under the SBA Total Small Business Set-Aside provision and is classified under NAICS code 561422 for office administrative services. It requires specialized support in word processing, document formatting, editing, and production for technical and administrative reports, presentations, and official correspondence, ensuring high-quality deliverables aligned with institutional standards. The work is to be performed in Newport, Rhode Island, with a zip code of 02841, and the contracting entity is Nuwc Division Newport under the Department of Defense. The opportunity was posted on June 17, 2026, with a binding response deadline of June 26, 2026, at 6:00 PM Eastern Time. All submissions must comply with the set-aside requirements, restricting eligibility to small businesses as defined by SBA standards.

Nuwc Division Newport

POSTED

6 days ago

DEADLINE

in 4 days

General Info

Agency

Department Of Homeland Security → Region 9: Emergency Preparedness AnView Agency

NAICS

561422 - Telemarketing Bureaus and Other Contact Centers View NAICS

Place of Performance

CA, USA

Set-Aside

NONE

Documents

(5)

FEMA Individual Assistance Division RFI 70FBTX261000000001

PDF•4 pages•rfi

FEMA OC3 BPA Questions and Answers 1-59

PDF•12 pages•q-and-a

FEMA OC3 BPA Questions and Answers 1-51

PDF•10 pages•q-and-a

FEMA Contact Center Support Performance Work Statement Draft

PDF•63 pages•performance-work-statement

QUESTIONS+AND+ANSWERS.pdf

PDF

AI Contract Breakdown

Uniform Contract Format

Timeline

2 updates

PhaseClosed

Amendment 1Jan 16

Contract was updated

PostedJan 20

Sources Sought

Amendment 2Jan 20

Contract was updated

Response DeadlineJan 28

Deadline has passed

Submission Closed

01/28/2026, 08:00:00 PM UTC

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Organization & Contact Information

AgencyDepartment Of Homeland Security → Region 9: Emergency Preparedness An

Contacts2 people available

OfficeSAN FRANCISCO, CA, 94107, USA

Organization / Agency

Department Of Homeland Security → Region 9: Emergency Preparedness An

View Agency Profile

Office AddressSAN FRANCISCO, CA, 94107, USA

Contacts

Felicia Castillo

contact@example.gov

Demetria Carter

contact@example.gov

Full Description

AMENDMENT

INTERESTED PARTIES: A COMPLETE RFI RESPONSE IS REQUIRED TO BE CONSIDERED FOR ANY SEBSEQUENT SOLICITATION

The Department of Homeland Security (DHS), Federal Emergency Management Agency (FEMA), Individual Assistance Division’s Service Delivery Branch, requires a fully managed and scalable Contact Center that is responsible for the accurate and efficient routing and processing of fluctuating applicant call volume during periods of surge disaster activity including (but not restricted to) performance of data entry for individuals in direct support of disaster effort.

Interested contractors shall submit their RFI responses electronically to Felicia Castillo, Contracting Officer, at felicia.castillo@fema.dhs.gov and Demetria Carter, Contracting Officer, at demetria.carter@fema.dhs.gov no later than 3:00PM Eastern Time (ET), January 28, 2026. Questions regarding this RFI are due no later than 3:00PM ET January 14, 2026.

Attachment 1 - Performance Work Statement (draft)

Attachment 2 - Request For Information