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This Government Contract opportunity from Department Of Veterans Affairs was posted on May 13, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

Patient Support & Telehealth Coordination

Closed
Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 561422
SLED
HBX RFP- Call Center Services
Solicitation # DOC844161
Solicitation Doc844161 is a request for proposals from the District of Columbia Health Benefit Exchange Authority (DCHBX) for a fixed-price contractor to staff, train, and manage customer service representatives for two contact centers: the DC Health Link/Exchange and the Massachusetts Health Connector for Business (MA SHOP). The contract includes a base period starting October 1, 2027, with option years extending through September 30, 2032. The selected contractor will be responsible for delivering a variety of project management and operational deliverables, including transition plans, standard operating procedures, and quality assurance plans, while adhering to strict performance metrics and service level agreements. Failure to meet targets for call abandonment rates, average handle time, and response times may result in liquidated damages. The contract imposes rigorous compliance and reporting requirements, particularly regarding data privacy and local workforce development. Contractors must adhere to the Exchange Privacy and Security Compliance Addendum, which mandates strict handling of personally identifiable information and requires reporting of potential security incidents within one hour. Additionally, the contractor must comply with District of Columbia local hiring laws, including the First Source Employment Agreement and a 51 percent resident hiring goal. Other key requirements include adherence to the DC Living Wage Act, SBE subcontracting goals of 35 percent for projects over 250,000 dollars, and the submission of comprehensive EEO and tax certifications. Performance will be monitored through monthly key performance indicators and evaluated using a standardized past performance rating scale.
Health Benefit Exchange Authority (DCHBX)

POSTED

11 days ago

DEADLINE

in 10 days

AI Contract Overview

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The contract seeks a Service-Disabled Veteran-Owned Small Business to provide comprehensive patient support services including onboarding, technical assistance for home sleep apnea test device setup, and coordination of telehealth services. The scope requires all services to be delivered in a manner that is fully accessible and compliant with ADA standards, with multilingual capabilities to ensure equitable access for non-English speaking patients. Support must be seamless, timely, and tailored to meet the unique needs of veterans utilizing these healthcare technologies. The contract is designated as a subcontract under a Service-Disabled Veteran-Owned Small Business Set Aside with NAICS code 561422 and is issued by the Department of Veterans Affairs through the 262-NETWORK Contract Office 22. Responses are due by June 15, 2026, and performance will be centered in Phoenix, Arizona, with a ZIP code of 85012. The contracting office emphasizes the need for vendors to deliver reliable, user-friendly, and culturally competent support, ensuring veterans receive consistent and accessible care regardless of language ability or physical limitations.

General Info

Patient support for HSAT device setup, telehealth coordination, multilingual ADA compliant, veteran-owned subcontract.

Agency

Department Of Veterans Affairs → 262-NETWORK Contract Office 22 (36C262)View Agency

NAICS

561422 - Telemarketing Bureaus and Other Contact CentersView NAICS

Place of Performance

Phoenix, AZ, 85012, USA

Set-Aside

SDVOSBC

Documents

This scope was carved out of 36C26226Q0658_2.

The full solicitation package (5 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Portable Home Sleep Apnea Testing

AI Contract Breakdown

Uniform Contract Format

No contract breakdown available.

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Timeline

PhaseClosed
Posted

subcontract

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyDepartment Of Veterans Affairs → 262-NETWORK Contract Office 22 (36C262)
ContactsNo contacts available
OfficeN/A
Organization / Agency
Department Of Veterans Affairs → 262-NETWORK Contract Office 22 (36C262)
View Agency Profile
Office AddressN/A
ContactsNo contact information available

Full Description

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Provide patient onboarding, technical support for HSAT device setup, and telehealth coordination, including multilingual and ADA-compliant services.

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