RFQ-ITS 26-0044 HR Grievance Tracking System Refresh Project

The California Department of Forestry and Fire Protection (CAL FIRE) is soliciting professional services under RFQ-ITS 26-0044 for the HR Grievance Tracking System Refresh Project. This time-and-materials engagement focuses on the design, development, testing, and deployment of a secure, data-driven software solution to manage public employee grievances and complaints for the Labor Relations Office. The project is structured across eight phases, including discovery, architecture design, development of multi-level workflows with role-based access controls, reporting and analytics, quality assurance, production deployment, training, and ongoing maintenance. All work must adhere to State IT policies, accessibility standards, and strict security requirements, including the use of SOC 2 Type II certified cloud providers and ensuring all data remains within the continental United States. Bids are due by October 2, 2026, at 2:00 PM PT and must be submitted via email to the procurement official. The award will be based on a scoring system consisting of technical requirements (60 points) and cost (40 points), with additional preferences available for certified Small Businesses and Disabled Veteran Business Enterprises. Required submission documents include a cost worksheet, customer references, and various state certifications. Performance may be conducted remotely within the continental United States, and the contract is subject to the availability of funds under the State Budget Act.