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Software Maintenance and Post Go-Live Support

Active

International

Response Deadline11/04/2026, 07:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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This subcontract agreement focuses on providing technical support and system maintenance for library software projects managed by prime contractors for the City of Mississauga. The scope of work begins with a ninety day period of intensive production support and defect remediation following the system go-live date, transitioning into ongoing maintenance for the duration of the Master Agreement term. The service provider is required to adhere to a specific SLA Schedule to ensure consistent system availability and the timely resolution of support tickets. This engagement falls under NAICS code 541513, with a response deadline set for November 4, 2026.

General Info

Subcontract for City of Mississauga library software technical support and ongoing system maintenance.

Agency

City of Mississauga

NAICS

541513 - Computer Facilities Management Services

Place of Performance

CAN

Set-Aside

NONE

Documents

This scope was carved out of PRC005501.

The full solicitation package (5 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Online Card Registration and Renewal Software Solution

AI Contract Breakdown

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Timeline

PostedOct 6

subcontract

Response DeadlineNov 4

Submission deadline

Response Deadline

11/04/2026, 07:00:00 PM UTCin 18 days

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Organization & Contact Information

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AgencyCity of Mississauga

ContactsNo contacts available

OfficeN/A

Organization / AgencyCity of Mississauga

Office AddressN/A

ContactsNo contact information available

Full Description

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Provides technical support and system maintenance for prime contractors on City of Mississauga library software projects. Performs 90 days of intensive post go-live defect remediation and production support, followed by ongoing maintenance for the Master Agreement term. Adheres to the SLA Schedule for system support. Delivers maintained system availability and resolved support tickets.

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