This Government Contract opportunity from Department Of Defense was posted on April 28, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

Top

Technical Support & Help Desk Services

Closed

Federal

Submission Closed05/07/2026, 05:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

Active Opportunities Like This One

NAICS: 561422

New

International

Ticketing Customer Support Provider

Brighton and Hove City Council

POSTED

DEADLINE

SHIP Toll-Free Hotline and Customer Service Support

PROC OA DIVISION OF PURCHASING PROCUREMENTS

POSTED

DEADLINE

Contact Center Operations

Division of Emergency Management

POSTED

DEADLINE

24/7 Crisis Helpline & Call Center Operations

Human Resources (DCHR)

POSTED

DEADLINE

Customer Support & Complaint Resolution ServicesThis subcontract for Customer Support and Complaint Resolution Services supports prime contractors on City of Phoenix micromobility projects under the Street Transportation agency in Arizona. The scope of work involves managing the full lifecycle of customer service tickets, implementing escalation mechanisms, and resolving user complaints through the use of CRM software and dedicated ticketing systems. The provider is responsible for delivering managed customer support operations and detailed resolution reports while adhering to established Customer Service Level Agreements. This opportunity was posted on September 4, 2026, with a response deadline of October 8, 2026, and is categorized under NAICS code 561422.

Street Transportation

POSTED

DEADLINE

Federal Benefits Customer Service Representatives (CSRs)This subcontract opportunity with the Department of Defense, specifically the Navsup Flt Logistics Ctr Norfolk, seeks highly skilled personnel to serve as Federal Benefits Customer Service Representatives for Department of the Navy HRBCC projects. The selected provider will deliver expert guidance to employees regarding FEHB, FEGLI, TSP, FEDVIP, and FLTCP entitlements through inbound telephone and email communications. Personnel must adhere to Government SOPs and utilize specialized systems including the GRB Platform, ORA system, CBC Portal, BENEFEDS, FSA, and LTCFEDS to ensure daily resolution of inquiries and the accurate processing of benefit elections. The contract requires strict security compliance, necessitating either DCSA NISS verification or a Corporate Officer's facility clearance certification. This opportunity is categorized under NAICS code 561422 and is based in the 23709 zip code area. Interested parties must submit their responses by September 16, 2026, at 2:00 PM.

Navsup Flt Logistics Ctr Norfolk

POSTED

DEADLINE

Civilian Human Resources Benefits Contact Center (HRBCC)

Solicitation # N69199HRBCCFY27

The Department of the Navy is seeking sources to provide comprehensive personnel, management, and operational services for the Civilian Human Resources Benefits Contact Center. The selected contractor will be responsible for staffing a dedicated single service contact center to support current, separated, and prospective Navy civilian employees. This includes providing technical guidance and information regarding essential employee entitlements and benefit programs such as the Federal Employee Health Benefits, Federal Employees Group Life Insurance, Thrift Savings Plan, Federal Dental and Vision Insurance Programs, and the Federal Long Term Care Insurance Program. This sources sought opportunity, identified by solicitation number N69199HRBCCFY27, is managed by the Navsup Flt Logistics Ctr Norfolk under NAICS code 561422. Interested parties must submit their responses by September 16, 2026. The contract is overseen by the Department of Defense, with the primary point of contact being William Spencer.

Navsup Flt Logistics Ctr Norfolk

POSTED

DEADLINE

LARO - 13900 - Law-enforcement/public-safety land mobile radio (LMR) systemThe Department of the Interior is seeking a contractor to provide recurring and as-needed support for the law-enforcement and public-safety land mobile radio system at Lake Roosevelt National Recreation Area. The scope of work includes the maintenance, installation, testing, programming, repair, and documentation of critical infrastructure such as towers, sites, antennas, feedlines, repeaters, and base stations. Additionally, the contractor will be responsible for servicing vehicle-mounted and handheld radios to ensure operational reliability, responder safety, and system interoperability. This opportunity is categorized under NAICS code 561422 and is currently listed as a forecast with a posted date of September 2, 2026. Primary points of contact for this requirement include Craig E. Ruscitto and the National Park Service Contract Support Center.

POSTED

DEADLINE

Participant Communication and Support Services

Spotsylvania County Public Schools

POSTED

DEADLINE

Lead Response and Initial Engagement Services

California State University Los Angeles

POSTED

DEADLINE

Cal State LA / Student Recruitment Services

Solicitation # CSULA-RFP-00000836-2026

California State University Los Angeles is seeking proposals for student recruitment services under solicitation number CalState-CSULA-RFP-00000836-2026. This SLED organization opportunity was posted on September 2, 2026, and requires responses to be submitted by the deadline of September 19, 2026. Interested parties can find further details and submission instructions through the provided SciQuest bidding portal. The primary point of contact for this procurement is Veronica Vien, who can be reached via email at vvien@calstatela.edu.

California State University Los Angeles

POSTED

DEADLINE

HBX RFP- Call Center Services

Solicitation # DOC844161

Solicitation Doc844161 is a request for proposals from the District of Columbia Health Benefit Exchange Authority (DCHBX) for a fixed-price contractor to staff, train, and manage customer service representatives for two contact centers: the DC Health Link/Exchange and the Massachusetts Health Connector for Business (MA SHOP). The contract includes a base period starting October 1, 2027, with option years extending through September 30, 2032. The selected contractor will be responsible for delivering a variety of project management and operational deliverables, including transition plans, standard operating procedures, and quality assurance plans, while adhering to strict performance metrics and service level agreements. Failure to meet targets for call abandonment rates, average handle time, and response times may result in liquidated damages. The contract imposes rigorous compliance and reporting requirements, particularly regarding data privacy and local workforce development. Contractors must adhere to the Exchange Privacy and Security Compliance Addendum, which mandates strict handling of personally identifiable information and requires reporting of potential security incidents within one hour. Additionally, the contractor must comply with District of Columbia local hiring laws, including the First Source Employment Agreement and a 51 percent resident hiring goal. Other key requirements include adherence to the DC Living Wage Act, SBE subcontracting goals of 35 percent for projects over 250,000 dollars, and the submission of comprehensive EEO and tax certifications. Performance will be monitored through monthly key performance indicators and evaluated using a standardized past performance rating scale.

Health Benefit Exchange Authority (DCHBX)

POSTED

11 days ago

DEADLINE

in 10 days

AI Contract Overview

The contract seeks a provider to deliver Tier 1–2 technical support services for teachers and students utilizing digital educational resources under the DOD Education Activity. The scope includes operating a help desk, tracking and resolving technical issues, and ensuring that 90 percent of all tickets are resolved within one business day, aligning with strict service level agreements. Support must be responsive, reliable, and tailored to the needs of an educational environment serving military-affiliated users. The solicitation is classified as a subcontract with a NAICS code of 561422, indicating it falls under office administrative services. It was posted on April 28, 2026, with a response deadline of May 7, 2026, at 5:00 p.m. The place of performance is Alexandria, though no specific office address or point of contact is provided. The contracting entity is under the Department of Defense, emphasizing the federal nature of the requirement and the necessity for contractors to meet federal service standards without formal set-aside provisions.

General Info

Provide Tier 1 and Tier 2 support for DoD Education digital resources in Alexandria, resolving 90% issues daily.

Agency

Department Of Defense → DOD Education Activity

NAICS

561422 - Telemarketing Bureaus and Other Contact CentersView NAICS

Place of Performance

Alexandria, VA, USA

Set-Aside

NONE

Documents

This scope was carved out of HE125426QE055.

The full solicitation package (2 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

AP Literature and Composition Instructional Resources

AI Contract Breakdown

Uniform Contract Format

No contract breakdown available.

Cannot generate Contract Breakdown because no documents were found from this contract's source.

Timeline

PhaseClosed

PostedApr 28

subcontract

Response DeadlineMay 7

Deadline has passed

Submission Closed

05/07/2026, 05:00:00 PM UTC

Find active opportunities like this

Start your free trial to discover similar active contracts, track opportunities, and build proposals with AI assistance.

Organization & Contact Information

AgencyDepartment Of Defense → DOD Education Activity

ContactsNo contacts available

OfficeN/A

Organization / Agency

Department Of Defense → DOD Education Activity

Office AddressN/A

ContactsNo contact information available

Full Description

Provide Tier 1–2 technical support for teachers and students using the digital resources, including help desk operations, issue tracking, and resolution within defined SLAs (90% within one business day).

Find Active Opportunities Like This

Get AI-powered intelligence on the opportunities still open

Every page of the solicitation package shredded into a compliance breakdown

AI-powered matching based on your capabilities and past performance

Competitor and incumbent history on the requirement

Automated alerts on amendments, Q&A deadlines, and award

Join 650+ contractors already using CLEATUS