Technical Support and Maintenance Services for Medical Analyzers

The contract outlines the provision of comprehensive technical support and maintenance services for Sysmex Hematology and Coagulation Analyzers installed at Osan Air Base, ensuring uninterrupted operation of critical medical diagnostic equipment. Services include preventive maintenance, on-site and remote troubleshooting, repair of malfunctioning units, remote diagnostics, timely software updates, and diligent management of spare parts inventory to minimize downtime and maintain operational readiness. All tasks must adhere to manufacturer specifications and military healthcare standards to guarantee accuracy and reliability in patient diagnostics. Performance is required at Seongnam-si, South Korea, aligning with the location of the supported medical facilities. The contract is classified as a subcontract under NAICS code 811212 for medical equipment repair and maintenance, managed by the Defense Health Agency’s HCD West office under the Department of Defense. The solicitation was posted on May 11, 2026, with responses due by 5:00 PM on May 21, 2026, and the contractor must be prepared to meet strict service level expectations, including rapid response times and compliance with military logistics and security protocols for handling sensitive medical devices and data.