This Solicitation opportunity from Government of Canada was posted on December 3, 2025. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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User Testing Software Platform for User Experience Testing

Closed

1000505276AInternational

Submission Closed12/03/2025, 02:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 541910

New

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3 days ago

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N/A

AI Contract Overview

The Canada Revenue Agency is seeking a single contractor to provide a user testing software platform to evaluate the user experience of CRA content on Canada.ca. The primary goal is to assess how easily the general public and specific niche demographics, such as business owners and families, can find information and complete tasks. While the platform must support various demographics, testing for users of assistive reading and navigation technologies is explicitly excluded from this scope. The resulting contract will span an initial two years, with the agency holding the option to extend the term for up to five additional one-year periods. The procurement process follows a lowest-price technically compliant model, where the responsive bid with the lowest evaluation price will be selected. This opportunity may be conditionally set aside for qualified Indigenous businesses under the Procurement Strategy for Indigenous Business. Interested bidders must submit proposals in English or French via the Canada Post Connect service. All submissions must meet mandatory evaluation criteria to be considered responsive, and the agency retains the right to negotiate with suppliers.

General Info

CRA seeks a user testing software platform for Canada.ca over two to seven years.

Agency

Government of Canada → Canada Revenue Agency

NAICS

541910 - Marketing Research and Public Opinion Polling

Place of Performance

*Ottawa, CAN

Set-Aside

NONE

Documents

No documents available

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AI Contract Breakdown

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Timeline

PhaseClosed

PostedDec 3

Solicitation

Response DeadlineDec 3

Deadline has passed

Submission Closed

12/03/2025, 02:00:00 PM UTC

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Organization & Contact Information

AgencyGovernment of Canada → Canada Revenue Agency

Contacts1 person available

OfficeN/A

Organization / AgencyGovernment of Canada → Canada Revenue Agency

Office AddressN/A

Contacts

Christian NkezurukundoPoint of Contact

contact@example.gov

+1 (555) 000-0000

Full Description

Notice of Proposed Procurement (NPP) for User Testing Software Platform for User Experience Testing The Canada Revenue Agency (CRA) intends to enter into a contract with a single contractor for access to a user testing software platform to test CRA content on Canada.ca with the Canadian public, as well as certain niche audiences such as business owners, families with children, and other demographics as required. The ability to test with persons who use assistive reading and navigation technologies is not within scope for this requirement and has been solicited under a separate procurement by the CRA. The objective is to assess the ease with which users can find information and successfully complete tasks on Canada.ca and to identify any difficulties that users face in navigating CRA content so that solutions can be proposed and implemented to improve those performance measures. This requirement also includes irrevocable options to procure additional quantities of test requests to be used within the User Testing Software Platform annual entity license for the User Testing Software Platform for User Experience Testing. The period of any resulting contract will be for two (2) years with CRA retaining the irrevocable option to extend the period of the contract for up to five (5) additional one (1) year periods. A bid must comply with the requirements of the bid solicitation and meet all mandatory evaluation criteria to be declared responsive. The responsive bid with the lowest bid evaluation price will be recommended for contract award. Proposal documents and supporting information must be submitted in either English or French. Conditional Set-Aside Under the Procurement Strategy for Indigenous Business • This procurement may be conditionally set aside under the federal government Procurement Strategy for Indigenous Business. • In order to be considered for the set-aside, the Bidder must certify that it qualifies as an Indigenous business as defined under PSIB and that it will comply with all requirements of PSIB. If bids from two (2) or more Indigenous businesses are compliant with the terms of the Request for Proposal, the contracting authority will limit the competition to those Indigenous businesses and will not consider bids from any non-Indigenous businesses that may have been submitted. • For more information on Indigenous business requirements of the Set-aside Program for Indigenous Business, refer to Eligibility for Indigenous procurement set aside and Procurement information for Indigenous business owners Questions must be directed in writing to the contracting authority via email: contact@example.gov Bids must be submitted by using the Connect service provided by the Canada Post Corporation. When responding, the proposal MUST be delivered to: Canada Revenue Agency Bid Receiving Unit contact@example.gov Bids will not be accepted if emailed directly to this email address. This email address must be used to request that CRA open a Connect conversation, as detailed in Appendix 3: Standard Instructions - Goods or Services - Competitive Requirements of the Request for Proposal. Bidders must not use their own licensing agreement for Connect to initiate a Connect conversation with CRA. The CRA reserves the right to negotiate with suppliers on any procurement. This bid solicitation 1000505276/A cancels and supersedes previous bid solicitation number 1000505276 dated February 06, 2025 with a closing of March 10, 2025 at 02:00 PM EDT.