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This Government Contract opportunity from Department Of Defense was posted on June 17, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

Word Processing and Document Production Support

Closed
Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 561422
SLED
HBX RFP- Call Center Services
Solicitation # DOC844161
Solicitation Doc844161 is a request for proposals from the District of Columbia Health Benefit Exchange Authority (DCHBX) for a fixed-price contractor to staff, train, and manage customer service representatives for two contact centers: the DC Health Link/Exchange and the Massachusetts Health Connector for Business (MA SHOP). The contract includes a base period starting October 1, 2027, with option years extending through September 30, 2032. The selected contractor will be responsible for delivering a variety of project management and operational deliverables, including transition plans, standard operating procedures, and quality assurance plans, while adhering to strict performance metrics and service level agreements. Failure to meet targets for call abandonment rates, average handle time, and response times may result in liquidated damages. The contract imposes rigorous compliance and reporting requirements, particularly regarding data privacy and local workforce development. Contractors must adhere to the Exchange Privacy and Security Compliance Addendum, which mandates strict handling of personally identifiable information and requires reporting of potential security incidents within one hour. Additionally, the contractor must comply with District of Columbia local hiring laws, including the First Source Employment Agreement and a 51 percent resident hiring goal. Other key requirements include adherence to the DC Living Wage Act, SBE subcontracting goals of 35 percent for projects over 250,000 dollars, and the submission of comprehensive EEO and tax certifications. Performance will be monitored through monthly key performance indicators and evaluated using a standardized past performance rating scale.
Health Benefit Exchange Authority (DCHBX)

POSTED

11 days ago

DEADLINE

in 10 days

AI Contract Overview

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The contract titled Word Processing and Document Production Support is a subcontract set aside entirely for small businesses under the SBA Total Small Business Set-Aside provision and is classified under NAICS code 561422 for office administrative services. It requires specialized support in word processing, document formatting, editing, and production for technical and administrative reports, presentations, and official correspondence, ensuring high-quality deliverables aligned with institutional standards. The work is to be performed in Newport, Rhode Island, with a zip code of 02841, and the contracting entity is Nuwc Division Newport under the Department of Defense. The opportunity was posted on June 17, 2026, with a binding response deadline of June 26, 2026, at 6:00 PM Eastern Time. All submissions must comply with the set-aside requirements, restricting eligibility to small businesses as defined by SBA standards.

General Info

Small business set-aside for word processing support in Newport, RI, under DOD, response due June 26, 2026.

Agency

Department Of Defense → Nuwc Division NewportView Agency

NAICS

561422 - Telemarketing Bureaus and Other Contact CentersView NAICS

Place of Performance

Newport, RI, 02841, USA

Set-Aside

SBA

Documents

This scope was carved out of N6660426Q0209.

The full solicitation package (6 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Office Management Services

AI Contract Breakdown

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No contract breakdown available.

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Timeline

PhaseClosed
Posted

subcontract

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyDepartment Of Defense → Nuwc Division Newport
ContactsNo contacts available
OfficeN/A
Organization / Agency
Department Of Defense → Nuwc Division Newport
View Agency Profile
Office AddressN/A
ContactsNo contact information available

Full Description

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Provide specialized word processing, document formatting, editing, and production for technical and administrative reports, presentations, and official correspondence.

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