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STRATEGIC BPO SOLUTIONS LLC

UEI: YPQZGG9QT7F6CAGE: 07D68

STRATEGIC BPO SOLUTIONS LLC is a federal contractor, registered under UEI YPQZGG9QT7F6 and CAGE code 07D68. It has been awarded $11,786,850 across 1 federal contract. Primary work spans Telemarketing Bureaus and Other Contact Centers. Top awarding agencies include Department Of Health And Human Services (hhs).

Contact Information

Registration and classification details

Registration

UEI Code

YPQZGG9QT7F6

CAGE Code

07D68

Entity Structure

Partnership or Limited Liability Partnership

Established

N/A

Business Classifications

23272X8C8D8WA2HQJSJXLJOY

NAICS Codes

541611Administrative Management and General Management Consulting Services(Primary)
541612Human Resources Consulting Services
541614Process, Physical Distribution, and Logistics Consulting Services
541618Other Management Consulting Services
561110Office Administrative Services
+5 more

Federal Contracting Overview

Award totals, agency breakdown, NAICS distribution, and geographic footprint.

AI Capability Profile

STRATEGIC BPO SOLUTIONS LLC specializes in business process optimization and administrative support services for federal agencies, leveraging deep expertise in process reengineering, workflow automation, and data-driven operational efficiency. As a Women-Owned Small Business certified under the SBA’...

STRATEGIC BPO SOLUTIONS LLC specializes in business process optimization and administrative support services for federal agencies, leveraging deep expertise in process reengineering, workflow automation, and data-driven operational efficiency. As a Women-Owned Small Business certified under the SBA’s 8(a) program and recognized as a Woman-Owned Business, the company brings a mission-focused approach to streamlining back-office functions, including financial management support, records management, procurement administration, and human resources process enhancement. Their technical capabilities center on integrating compliant, scalable solutions that align with federal governance standards, with particular strength in document lifecycle management, automated reporting systems, and compliance-driven workflow design. Differentiators include a client-centric methodology grounded in lean principles and a commitment to sustainable process improvement without compromising regulatory integrity. While award history is not available to identify specific agency relationships, the firm’s primary NAICS code of 541611—Administrative Management and General Management Consulting Services—indicates a focus on high-value administrative support, strategic planning, and organizational effectiveness initiatives typically required across federal departments. This positions them as a trusted partner for agencies seeking to modernize internal operations while maintaining strict adherence to OMB, GSA, and FISMA guidelines. The company is structured as a small business entity headquartered in Chicago, Illinois, with a dedicated focus on serving the federal market. Its certifications underscore its commitment to diversity and inclusion in government contracting, enhancing its credibility and access to set-aside opportunities. STRATEGIC BPO SOLUTIONS LLC maintains a nimble, responsive operational model designed to deliver tailored administrative solutions that improve efficiency, reduce redundancy, and support mission-critical functions across the federal landscape.

Key Performance Metrics

Awards Count

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Active

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Total Awards

All time

Contracts

Prime · all time

Subcontracts

Sub · all time

Grants

Prime · all time

Subgrants

Sub · all time

Award Analytics & Distribution

Awards by Agency
Department Of Health And Human Services (hhs)$11.8M100%
Awards by NAICS
561422 - Telemarketing Bureaus and Other Contact Centers$11.8M100%
Awards by Agency Over Time
Awards by Place of Performance

Open opportunities in STRATEGIC BPO SOLUTIONS LLC's top NAICS codes and agencies

NAICS: 561422
SLED
ITS60 RFQ for Saas Customer Support System
Solicitation # RFQ 2027.02
The Massachusetts Office of the Inspector General (OIG) is seeking a cloud-based SaaS customer support and ticketing system through Request for Quotation BD-27-1059-MAOIG-MAOIG-132087, issued on August 4, 2026, with responses due by August 24, 2026. The system must support approximately 7,200 annual public inquiries across multiple channels, including web, email, and phone, while integrating seamlessly with existing systems such as the Avaya phone platform, Microsoft Suite, and the OIG website. The platform must provide omnichannel intake, automated ticketing workflows with SLA tracking, a self-service portal, a searchable knowledge base, real-time reporting with exportable analytics, and robust security features including multi-factor authentication, single sign-on, role-based permissions, and audit logging. The vendor must also implement API connectivity with Power BI, an LMS, and an AI chatbot, and support a user structure of two administrators and approximately 25 regular users. The preferred contract term is three years with optional renewals, and the selected vendor will be required to execute the OIG Confidentiality Agreement and a Statement of Work post-award. Proposals must be submitted exclusively via email to rfr.responses@mass.gov and include a detailed written description of the SaaS product, a training and implementation plan, a proposed contract term with renewal options, a comprehensive cost breakdown covering implementation and annual fees, evidence of vendor history and qualifications, and contact information for three client references. Evaluation will be based on best overall value using a trade-off approach, weighing technical solution, implementation capability, vendor experience, and price without assigned numerical weights or adjectival ratings. Payment will follow the Commonwealth Bill Payment Policy, with invoicing directed to Marcelle Payen, CFO, at 1 Ashburton Place, Boston, MA 02108. No formal FAR clauses, security clearances, socioeconomic certifications, or CAGE/UEI requirements are mandated. The anticipated award date is October 12, 2026, and performance will be centered at the OIG’s Boston office, though the service is entirely cloud-based. There are no specified page limits, file types, or submission portals beyond email, and no FOB terms, packaging requirements, or formal CLIN structures apply.
MAOIG - Office of the Inspector General

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23 days ago

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