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STRATEGIC BPO SOLUTIONS LLC

UEI: YPQZGG9QT7F6CAGE: 07D68

STRATEGIC BPO SOLUTIONS LLC is a federal contractor, registered under UEI YPQZGG9QT7F6 and CAGE code 07D68. It has been awarded $11,786,850 in federal contracts. Primary work spans Telemarketing Bureaus and Other Contact Centers. Top awarding agencies include Department Of Health And Human Services (hhs).

Contact Information

Registration and classification details

Address123 Main St, City, ST 12345

Registration

UEI Code

YPQZGG9QT7F6

CAGE Code

07D68

Entity Structure

Partnership or Limited Liability Partnership

Established

N/A

Business Classifications

For Profit OrganizationLimited Liability CompanyWomen-Owned Small BusinessWomen-Owned Small Business (WOSB) Joint Venture eligible under the WOSB ProgramSmall Business Joint VentureWoman-Owned BusinessBlack American OwnedEconomically Disadvantaged Women-Owned Small Business (EDWOSB) Joint VentureMinority-Owned BusinessSelf Certified Small Disadvantaged BusinessDOT Certified DBE

NAICS Codes

541611Administrative Management and General Management Consulting Services(Primary)

541612Human Resources Consulting Services

541614Process, Physical Distribution, and Logistics Consulting Services

541618Other Management Consulting Services

561110Office Administrative Services

+5 more

Federal Contracting Overview

Award totals, agency breakdown, NAICS distribution, and geographic footprint.

AI Capability Profile

STRATEGIC BPO SOLUTIONS LLC specializes in business process optimization and administrative support services for federal agencies, leveraging deep expertise in process reengineering, workflow automation, and data-driven operational efficiency. As a Women-Owned Small Business certified under the SBA’...

Key Performance Metrics

Awards Count

1

All time

Active

0

Currently performing

Completed

1

Past period of performance

Total Awards

All time

Contracts

Prime · all time

Subcontracts

Sub · all time

Grants

Prime · all time

Subgrants

Sub · all time

Award Analytics & Distribution

Awards by Agency

Department Of Health And Human Services (hhs)$11.8M100%

Awards by NAICS

561422 - Telemarketing Bureaus and Other Contact Centers$11.8M100%

Awards by Agency Over Time

Awards by Place of Performance

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Open opportunities in STRATEGIC BPO SOLUTIONS LLC's top NAICS codes and agencies

Benefits Advocacy and Member Support ServicesThe Benefits Advocacy and Member Support Services subcontract involves providing direct-to-employee support and claims advocacy for prime contractors managing City of Santa Fe employee benefits projects. The selected provider will operate a dedicated employee call center to handle benefits inquiries and offer multilingual support via email and text to resolve disputes with insurance carriers. To successfully execute this contract, the provider must maintain a robust call center infrastructure, including IVR and CRM systems, while ensuring full HIPAA compliance. The primary deliverables include the delivery of ongoing member support services and the successful resolution of claims advocacy cases.

City of Santa Fe

POSTED

DEADLINE

Benefits Participant Help DeskThe Benefits Participant Help Desk subcontract involves providing comprehensive customer service and support for prime contractors operating on projects within Wayne Township, New Jersey. The selected provider will manage participant inquiries related to COBRA, FSA, and Retiree billing, while also assisting with the processing of claims submissions and election forms. To execute these duties, the contractor must utilize call center software, CRM, or ticketing systems and maintain strict HIPAA compliance to ensure the secure handling of Protected Health Information. Managed by the New Jersey Purchasing Division, this opportunity falls under NAICS code 561422. Performance will be evaluated based on specific response and resolution rates to ensure high-quality participant support. The solicitation was posted on October 8, 2026, with a response deadline set for October 29, 2026.

Purchasing Division

POSTED

DEADLINE

Multi-Channel Contact Center OperationsThis subcontract for Multi-Channel Contact Center Operations supports prime contractors on OPM BENEFEDS projects. The scope of work involves managing a bilingual English and Spanish customer service environment that handles inquiries through telephone, IVR, email, secure messaging, mail, and TTY/relay. The selected provider will be responsible for staffing, training, case resolution, and quality assurance monitoring to ensure effective managed customer support and the delivery of detailed resolution reports. The project is managed under the Office of Personnel Management, specifically the OPM DC Central Office Contracting, with the place of performance located in Macon. The opportunity is categorized under NAICS code 561422. Interested parties should note the response deadline of October 26, 2026.

OPM Dc Central Office Contracting

POSTED

DEADLINE

Multi-lingual Transit Dispatch ServicesThis subcontract for the Town of Wendell in North Carolina involves providing multi-lingual transit dispatch and customer support services for microtransit projects. The selected provider will operate a call-in center to assist riders who cannot use mobile applications, coordinating ride requests and communicating with drivers to ensure a maximum wait time of 30 minutes. The scope of work requires 24/7 or scheduled support and the seamless integration of dispatch software. The solicitation was posted on October 5, 2026, with a response deadline of November 16, 2026. Classified under NAICS code 561422, the contract focuses on maintaining high accessibility and efficiency for transit users through professional dispatching and multi-lingual proficiency.

Town of Wendell

POSTED

DEADLINE

in about 1 month

EBT Customer Service Call Center and Automated Response Unit (ARU)This subcontract involves providing customer-facing support services for prime contractors working on Virginia Department of Social Services projects. The primary scope of work includes the operation of a customer support call center and the management of an Automated Response Unit to handle balance inquiries and PIN changes. To execute these tasks, the contractor will utilize IVR software, telephony systems, and CRM tools while ensuring all customer processing adheres to strict Federal regulations. The project is based in Richmond and falls under NAICS code 561422. The key deliverables are a fully operational customer support center and a functional Automated Response Unit. Interested parties should note the response deadline of October 28, 2026.

Department of Social Services

POSTED

DEADLINE

Outage Dispatching and Customer Communication ServicesThis subcontract for the City of Hudson, Ohio, involves providing outage dispatching and customer communication services for Public Works Department electric operations projects. The selected provider will be responsible for call intake, documenting outage reports, coordinating the deployment of field crews for prime contractors, and managing automated status updates and notifications for customers. To successfully execute these duties, the contractor must possess the necessary telephony, call center infrastructure, and specialized dispatching software. The agreement is structured as a three-year term to ensure continuous communication and dispatching support. Interested parties should note that the solicitation was posted on October 4, 2026, with a response deadline of October 28, 2026. The project falls under NAICS code 561422 and is managed through the City of Hudson's procurement process.

POSTED

DEADLINE

RFP # R00B7600009 Child Care Call Center and Administration Services

Solicitation # R00B7600009

The Maryland State Department of Education is soliciting proposals under RFP R00B7600009 for a qualified service provider to manage the Child Care Scholarship (CCS) program's customer service and administration. The selected contractor will be responsible for eligibility determinations, case management, provider payment administration, accounts processing, and audit and compliance functions. To support these operations, the contractor must provide all necessary staffing and technology, including call center telephony, computers, and a case management solution. The technical architecture requires integration with the MSDE Unified Architecture, utilizing Salesforce CRM for case workflows and user authentication, while interfacing with the legacy CCATS platform for intake and financial processing. This solicitation is categorized under Management and Business Professionals and Administrative Services, with procurement goals of 20 percent for Minority Business Enterprises and 5 percent for Veteran-owned Small Business Enterprises. The contract is designated as a Tier 1 Contract, meaning it must comply with Maryland Living Wage requirements for employees spending at least half their time on the project. Bidders are required to disclose the locations from which services will be performed and provide a history of prior state contracts from the last five years to assist in the evaluation of experience and past performance. The response deadline for this solicitation is November 6, 2026.

Maryland State Department of Education

POSTED

DEADLINE

HUD FHA Resource Center RecompeteThe HUD FHA Resource Center Recompete is a forecast for a contract managed by the General Services Administration's Federal Acquisition Service. The selected contractor will be responsible for providing, managing, and maintaining an omnichannel front-door contact center. This includes implementing a comprehensive ecosystem of supporting infrastructure, technology, and organizational management to ensure internal and external customers receive timely, accurate, and consistent services through the use of best-in-class and emerging technologies. The project is categorized under NAICS code 561422 and is slated for performance in Washington. Interested parties can coordinate with Timothy L. Brown as the primary point of contact or Alexander Stutzman for small business inquiries. The forecast was posted on October 2, 2026.

Federal Acquisition Service

POSTED

DEADLINE

Member Services Call Center OperationsThis subcontract for Member Services Call Center Operations supports prime contractors on EOHHS FIDE-SNP program projects for the State of Rhode Island. The selected provider will manage general member services and urgent or emergent lines, handle grievances, process MMB card replacements, and facilitate warm handoffs to NEMT brokers. The scope of work includes providing all necessary staff and equipment to support callers with disabilities or limited English proficiency to ensure comprehensive operational delivery and accurate member record updates. The opportunity is categorized under NAICS code 561422 and was posted on October 2, 2026. Interested parties must submit their responses by the deadline of November 4, 2026. Further details regarding the bidding process can be accessed through the Rhode Island Division of Procurement portal.

State of Rhode Island

POSTED

DEADLINE

Member Support & Call Center ServicesThis subcontract for Member Support and Call Center Services involves providing direct member support and customer service for prime contractors managing behavioral health projects for the State of Ohio's Administrative Services agency. The selected provider will operate a call center dedicated to resolving member inquiries and will be responsible for providing necessary staffing for open enrollment activities and health fairs. To ensure compliance and quality of care, the contractor must maintain a HIPAA-compliant call center environment and employ staff specifically trained to handle behavioral health benefit inquiries. Interested parties should note the response deadline of November 13, 2026, for this opportunity categorized under NAICS code 561422.

Administrative Services

POSTED

DEADLINE

in about 1 month

Repatriation Case Management and Financial Support Services

Solicitation # 47QTCA25D007Q-7571MN26F80127

This special notice announces the transfer of a contract for Repatriation Case Management and Financial Support Services from the Department of the Interior to the Department of Health and Human Services. Originally awarded to Respones AI, LLC on September 24, 2025, as contract number 47QTCA25D007Q - 140D0425F1000, the agreement transitioned to the new contract number 47QTCA25D007Q - 7571MN26F80127 effective September 29, 2026. The transfer maintains all original terms and conditions, specifically preserving the ultimate contract value and the period of performance. This project is designated as a total small business set-aside under NAICS code 541519, with the place of performance located in Virginia.

Department Of Health And Human Services

POSTED

DEADLINE

Customer Service Representative (CSR) StaffingThis subcontract opportunity is for Customer Service Representative staffing to support prime contractors on Nashville Electric Service utility projects in Nashville. The selected provider will manage front-line customer interactions, including inbound calls, account management, and service requests, while ensuring strict adherence to NES Specification 8226-CCCS and the Technical Requirements Traceability Matrix. The role requires the use of specialized call center software and CRM systems to maintain managed call volumes and meet specific performance metrics. Additionally, the contractor must comply with the NES Identity Theft Policy Compliance Supplement to ensure the protection of personally identifiable information. Responses for this solicitation are due by October 22, 2026.

Nashville Electric Service

POSTED

DEADLINE

Overflow Call Center

Solicitation # Z5175

Nashville Electric Service is soliciting proposals for Utility Customer Call Center Services under solicitation number Z5175. The procurement is managed by the Metropolitan Government of Nashville and Davidson County, with a response deadline of October 22, 2026, at 2:00 p.m. Central Time. Proposals must be submitted physically to the NES Procurement Section in Nashville, Tennessee, consisting of one original, one copy, and one digital copy on a flash drive, with pricing submitted in a separate sealed envelope. Quoted prices must remain valid through June 1, 2027, and the agency prefers payment terms of net 30 days. The contract requires strict adherence to NES Specification 8226-CCCS, the 2019STC Terms and Conditions, and the NES Identity Theft Policy Compliance Supplement. Award evaluation will be based on the lowest net price and small business participation, with points awarded to companies listed in the NES Vendor Database. Significant bonding requirements are mandatory, including a 200,000 dollar bid bond submitted with the proposal, a performance bond for 100 percent of the contract amount, and a labor and material bond for 25 percent of the contract amount upon award. All deliverables are to be provided FOB Nashville, Tennessee.

Nashville Electric Service

POSTED

DEADLINE

Contact Center Managed Services (Operational Staffing)This subcontract for Contact Center Managed Services involves providing full-scale operational staffing to support prime contractors on projects for the Kentucky Cabinet for Health and Family Services. The scope of work includes managing daily contact center operations and handling incidents for the Department for Community Based Services, Department of Medical Services, and Department for Public Health programs. To ensure service quality, the provider must perform quality assurance by reviewing at least 5% of all contacts and utilizing the CHFS Web Portals and KYID Helpdesk application. Key deliverables for this engagement include the delivery of managed call center operations, detailed staffing reports, and comprehensive quality assurance logs. The contract is categorized under NAICS code 561422 and is associated with the state of Kentucky. Interested parties should note the response deadline of January 8, 2027.

POSTED

DEADLINE

RFP-758-2700000097-1 | Contact Center as a Service RFP

Solicitation # RFP 758 2700000097

The Commonwealth of Kentucky, on behalf of the Cabinet for Health and Family Services (CHFS), is soliciting proposals for a cloud-based Contact Center as a Service (CCaaS) platform. This comprehensive solution requires the vendor to provide and administer all necessary platforms, including IVR, VoIP-enabled telephony, multi-channel ACD, CTI, call and screen recording, workforce management, and a contact management system. The system must support voice, email, chat, SMS, and TDD/TTY, while integrating advanced AI and machine learning for sentiment analysis and real-time knowledge retrieval. The project is divided into a Design, Development, and Implementation (DDI) phase and a Maintenance and Operations (M&O) phase, with the expectation that the system becomes fully operational within six to eight months of contract execution. The contract emphasizes strict regulatory and security compliance, requiring adherence to HIPAA, the HITECH Act, and Kentucky's Personal Information Security and Breach Investigation Procedures and Practices Act, including a 72-hour breach notification window. Performance will be managed through a Service Level Agreement (SLA) featuring specific Key Performance Indicators (KPIs) and financial Service Level Credits (SLCs) for failures. The cost structure includes an initial three-year term with optional renewals up to nine years, covering concurrent licenses for 7,800 agents and 1,800 supervisors. Proposals will be evaluated based on technical scores, cost, and potential oral demonstrations, with a minimum technical score of 60 percent required for award consideration.

POSTED

DEADLINE

Traveler Support and Customer ServiceThis subcontract for Traveler Support and Customer Service involves providing dedicated support for prime contractors working on State of Nevada Department of Administration projects. The scope of work includes managing traveler bookings, modifications, and cancellations, as well as resolving emergency travel disruptions. To ensure efficiency and quality, the provider must utilize CRM software and multi-channel communication tools while adhering to the State of Nevada's customer service standards. The contractor is responsible for meeting specific service-level commitments and delivering regular compliance reports. Performance will take place across various state agencies and locations throughout Nevada. This opportunity is categorized under NAICS code 561422 and is managed through the SWC Statewide Contracts agency.

SWC - Statewide Contracts

POSTED

DEADLINE

Contact Center and Ride Assist OperationsThe Contact Center and Ride Assist Operations subcontract involves managing a call center and reservation system for prime contractors working on Michigan Department of Health and Human Services projects. The service provider is responsible for fielding beneficiary calls, verifying eligibility, and utilizing CRM and telephony systems to schedule the most cost-effective transportation modes. Strict adherence to HIPAA compliance is required to protect sensitive health information, and performance is measured against specific KPIs regarding average speed of answer and abandonment rates. The contractor must also provide weekly Contact Center Reports to ensure operational transparency and quality control.

POSTED

DEADLINE

Call Center / Customer Support ServicesThis subcontract opportunity with the Department of Labor's Employment and Training Administration focuses on providing comprehensive call center and customer support services. The selected provider will deliver Tier 1 and Tier 2 help desk support to both claimants and employers for state workforce agencies that receive DOL funding. Primary responsibilities include managing high-volume inbound and outbound call traffic to assist users with unemployment insurance claims and general program navigation. The contract emphasizes the delivery of high-quality customer support services and the achievement of specific call resolution metrics. This procurement falls under NAICS code 561422 and has a response deadline of October 30, 2026.

Employment And Training Administration

POSTED

DEADLINE