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Traveler Support and Customer Service

Active

State & Local

Response Deadline11/03/2026, 10:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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This subcontract for Traveler Support and Customer Service involves providing dedicated support for prime contractors working on State of Nevada Department of Administration projects. The scope of work includes managing traveler bookings, modifications, and cancellations, as well as resolving emergency travel disruptions. To ensure efficiency and quality, the provider must utilize CRM software and multi-channel communication tools while adhering to the State of Nevada's customer service standards. The contractor is responsible for meeting specific service-level commitments and delivering regular compliance reports. Performance will take place across various state agencies and locations throughout Nevada. This opportunity is categorized under NAICS code 561422 and is managed through the SWC Statewide Contracts agency.

General Info

Subcontract for traveler support and customer service for State of Nevada administration projects.

Agency

Nevada → SWC - Statewide Contracts

NAICS

561422 - Telemarketing Bureaus and Other Contact Centers

Place of Performance

Various State Agencies and Locations Various Locations Throughout the State State of Nevada Various, NV, 00000, USA

Set-Aside

NONE

Documents

This scope was carved out of 99SWC-S4033.

The full solicitation package (2 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

RFI-Employee Airline Travel Program

AI Contract Breakdown

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Timeline

PostedSep 30

subcontract

Response DeadlineNov 3

Submission deadline

Response Deadline

11/03/2026, 10:00:00 PM UTCin 23 days

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Organization & Contact Information

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AgencyNevada → SWC - Statewide Contracts

ContactsNo contacts available

OfficeN/A

Organization / AgencyNevada → SWC - Statewide Contracts

Office AddressN/A

ContactsNo contact information available

Full Description

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Performs dedicated customer service and support for prime contractors on State of Nevada Department of Administration projects. Provides traveler assistance for bookings, changes, and cancellations, and handles emergency travel disruptions. Utilizes CRM software and multi-channel communication tools to meet defined service-level commitments (SLAs). Adheres to State of Nevada customer service standards. Delivers ongoing traveler support and SLA compliance reports.

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