In accordance with FAR 5.101 and 5.203, this is a notice of intent to award a sole-source contract and is NOT A Request For Proposals. The Theater Contracting Command at Kleber Kaserne, Kaiserslautern, GE, intends to award a contract to Intelex Technologies, 905 King St. West, Suite 600 Toronto, Ontario M6K 3G9 Canada on a SOLE SOURCE BASIS. REQUIREMENT: Support Services. During the term of this Agreement, the contractor shall provide the services described herein so as to maintain the Business Performance Management Software System in good working order, keeping it free from material defects so that the software shall function properly and in accordance with the accepted level of performance as set forth in the License Agreement. Support Services will also consist of the contractor providing: a) explanation of installation procedures, functions and features of the Software; b) clarification of Documentation pertaining to the Software; and c) error analysis and correction. Support services must be coordinated through the PHCREUROPE Information Management Division. Remedial Support. Upon receipt by the contractor of written notice from PHCR-EUROPE (via email) of an error, defect, malfunction or nonconformity in the Business Performance Management Software System, the contractor shall respond as provided below: quote mark Severity 1 Problem quote mark means a Defect such that PHCR-EUROPE is unable to use the SoftwareThe contractor shall provide a response for a Severity 1 Problem within one (1) business day of Notification of such Defect. quote mark Severity 2 Problem quote mark means a Defect such that PHCR-EUROPE is able to use the Software but usage of the Product is severely limited. The contractor shall provide a response for a Severity 2 Problem within three (3) business days of Notification of such Defect. W564KV-14-T-0107. quote mark Severity 3 Problem quote mark means a Defect such that PHCR-EUROPE is able to use the Software but usage of features of the Software not critical to PHCR-EUROPE is unavailable. The contractor shall provide a response for a Severity 3 Problem within five (5) business days of Notification of such Defect. quote mark Severity 4 Problem quote mark means a Defect such that PHCR-EUROPE is able to use the Software. The contractor shall provide a response for a Severity 4 Problem in the next update release of the software. Maintenance Services. During the term of this Agreement, The contractor shall maintain the Business Performance Management Software System by providing software updates and enhancements to PHCR-EUROPE as the same are offered by the contractor to its licensees of the Business Performance Management Software System under maintenance generally ( quote mark Updates quote mark ). All software updates and enhancements provided to PHCR-EUROPE by the contractor pursuant to the terms of this Agreement shall be subject to the terms and conditions of the License Agreement between the parties. Period of Performance: Initial Basic Year August 2014 through August 2015, with Four 1 Year options. DELIVERABLES Delivery of all software updates shall be coordinated between the contractor and PHCREUROPE Information Management Division. Based on the size of the deliverable(s) and security policies in place, electronic delivery methods employed can be: a) Email attachment; b) File Transfer Protocol; or c) Download URL (HTTP). Physical media delivery is authorized should electronic delivery not be available. Delivery of physical media can be shipped via postal service to: COMMANDER, PHCR-EUROPE ATTN: Information Management Division (IMD) CMR 402 APO AE 09180. All documentation must be delivered in English. Option Years: Provide Service Support for Four Option Years as stated in paragraph above. This announcement constitutes the only solicitation; proposals are being requested and a written solicitation will not be issued. The solicitation document, incorporated provisions, and clauses are those in effect through Federal Acquisition Circular 2005-26. The requirement is FOB Destination. Place of performance is W03H PHCR-EUROPE UNIT NUMBER 23152 APO AE 09180. Payment of invoices will be made by DFAS-LI. The estimated completion date of all requirements listed is 21 Aug 2019. Firms that recognize and can provide the requirement described above are encouraged to identify themselves and provide the supporting evidence described herein. The government will make an award to the responsible offeror whose offer conforms to this requirement and is found technically acceptable, considering price, as follows: 1) A decisions on the technical acceptability shall be made. Only those offerors determined to be technically acceptable will be considered for award. 2) All technically acceptable offerors will then be ranked by evaluated price. Award will be mader to the offeror whose offer represents the best value for the government. All responses received by the due date will be considered by the government. Offers are due at the Theater Contracting Command at 5:00 PM CET, 20 Aug 2014, and should reference the Solicitation listed above. Offerors must include with their proposal a completed copy of the provision 52.212-3, offerors representations and certifications-commercial items. Award will be made on or about 22 Aug 2014. All responsible sources may submit an offer, which, if timely received, will be considered by this office. For more information contact SSG Brian Williams, DSN: 483-5514 Comm: +49(0)
+1 (555) 000-0000, or
contact@example.gov.
