This Solicitation opportunity from California was posted on October 15, 2024. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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ATM Space Available in Prime & Secure Downtown Sacramento State Office Building - Public Access

Closed

0000033099State & Local

Submission Closed01/31/2025

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 561422

New

SLED

FY 27 - DCAS - District Direct Contact Center - RFP

Solicitation # Doc842014

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Health Care Finance (DHCF)

POSTED

DEADLINE

RFP-758-2700000097-2 | Contact Center as a Service RFP

Solicitation # RFP-758-2700000097-2

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DEADLINE

Member Acquisition & Retention Program

Solicitation # dd5560b1-03dc-4c5a-bdc9-2cf1a98cf7bc

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DEADLINE

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DEADLINE

Health Plan Member Communications & Customer SupportThe Health Plan Member Communications and Customer Support subcontract focuses on providing member-facing support services for prime contractors managing State of Maryland employee health plan projects. The scope of work includes operating a dedicated help desk for benefit inquiries, drafting comprehensive benefit summaries, and executing member outreach initiatives utilizing CRM software and call center infrastructure. To ensure the security of sensitive information, all personnel assigned to the project are required to undergo HIPAA privacy training. Key deliverables for this engagement include the production of member support logs, the creation of both printed and digital benefit guides, and the management of targeted communication campaigns. This opportunity is categorized under NAICS code 561422, with a response deadline set for November 23, 2026.

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DEADLINE

Telemarketing ServicesThis subcontract for Telemarketing Services supports the University of Texas M.D. Anderson Cancer Center by providing outbound donor engagement. The selected provider will work under prime contractors to execute fundraising calls using established scripts, focusing on the acquisition, retention, and reactivation of donors. To qualify, providers must possess professional experience in healthcare or non-profit fundraising solicitation. The contractor is responsible for delivering essential performance data, including detailed call logs, donation reports, and lead lists. This opportunity is categorized under NAICS code 561422, with a response deadline set for December 4, 2026.

University of Texas M. D. Anderson Cancer Center

POSTED

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Request Validation and Customer Support ServicesThe Request Validation and Customer Support Services subcontract supports the Massachusetts Executive Office of Health and Human Services by managing administrative intake and eligibility validation for prime contractors. The selected provider will operate a dedicated phone line and online portal to process requests, utilizing Fiscal Intermediary data to verify PCA eligibility. To ensure operational efficiency, the contractor must employ call center software to track service level agreements and provide ongoing customer assistance. Strict adherence to HIPAA compliance is required for all data handling to protect sensitive information. The contractor is responsible for delivering validated request data and comprehensive performance reports to the agency. This project is based in Boston and is categorized under NAICS code 561422, with a response deadline set for December 11, 2026.

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POSTED

DEADLINE

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POSTED

DEADLINE

Request for Information City of Detroit Housing Resources Helpline

Solicitation # 550595

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DEADLINE

Live Complaint Hotline Operator ServicesThis subcontract for Live Complaint Hotline Operator Services supports the Ohio Department of Health's Bureau of Survey and Certification. The selected provider will deliver 24/7/365 live, human-to-human telephone answering and real-time data entry for complaint hotline projects. Key responsibilities include interviewing callers and submitting complaint data directly into web-based forms, with a strict requirement that telephony systems operate without the use of AI or automation. To ensure the security and privacy of sensitive information, the contractor must maintain full compliance with HIPAA and IRS Publication 1075 standards. This opportunity falls under NAICS code 561422, with a response deadline set for November 19, 2026.

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POSTED

DEADLINE

Customer Contact and Appointment Scheduling ServicesThis subcontract for Customer Contact and Appointment Scheduling Services supports prime contractors working on Thames Water Utilities Limited facility projects. The scope of work involves comprehensive planning, customer outreach, and the booking of installation appointments. The service provider is responsible for managing all customer interactions and scheduling through the use of CRM software and workforce management systems, which must include the provision of live job status APIs to ensure real-time data accuracy. The primary deliverables are confirmed installation appointments and consistently updated job status data. Due to the nature of customer interaction and data handling, strict adherence to GDPR compliance is required. This engagement is categorized under NAICS code 561422 and is focused on streamlining the coordination between prime contractors and end customers to ensure efficient project execution.

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DEADLINE

Customer Service Representative (CSR) and Supervisory StaffingThis subcontract focuses on providing comprehensive consumer-facing call center operations to support prime contractors on Maryland Health Benefit Exchange projects. The scope of work includes supplying Customer Service Representatives, Team Leads, and Supervisors to manage high-volume inquiries through phone, live chat, and secure messaging. Key operational requirements include maintaining a 15-minute average handle time, providing bilingual support, and strictly adhering to established problem escalation procedures. The contract emphasizes scalability to accommodate the increased traffic typical of the Open Enrollment period from November 1 through January 15. The selected provider will be responsible for delivering handled interactions and meeting specific operational metrics. Interested parties should note the response deadline of December 17, 2026, for this Maryland-based opportunity categorized under NAICS code 561422.

POSTED

9 days ago

DEADLINE

in about 1 month

General Info

Agency

California Department of General Services

NAICS

561422 - Telemarketing Bureaus and Other Contact Centers

Place of Performance

CA, USA

Set-Aside

NONE

Documents

rfp

High

AI Contract Breakdown

Uniform Contract Format

Timeline

PhaseClosed

PostedOct 15

Solicitation

Response DeadlineJan 31

Deadline has passed

Submission Closed

01/31/2025

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Organization & Contact Information

AgencyCalifornia Department of General Services

Contacts1 person available

OfficeN/A

Organization / AgencyCalifornia Department of General Services

Office AddressN/A

Contacts

Jessica Leach-Simon

Full Description

The California Department of General Services (DGS), Facilities Management Division (FMD), hereinafter referred to as State, invites you to review and welcomes proposals for the ATM space located at the California Natural Resources Building (CNRA) at 715 P Street, Sacramento, Sacramento County, California.
The ATM area is ten (10) square feet (SQ FT) and located on the first floor of the CNRA.
The State is seeking an Automated Teller Machine (ATM) services (here after referred to as ¿Awarded Bidder¿) for employees and visitors of the CNRA. DGS¿ interpretation of ATM services may include, but is not limited to withdrawal of money, cash deposit, and check deposit. Awarded Bidder shall maintain a high level of customer service at all times. DGS¿ satisfaction must be a priority.
Proposal Submission Information Please take the time to carefully read and become familiar with the proposal requirements. In submitting your proposal, you must comply with the instructions herein. All proposals submitted for consideration must be received by the date as specified on the cover page labeled ¿SUBMISSION DUE DATE¿.
The State may not consider any proposal in which material/information requested is not furnished or where unclear or incomplete information is provided. Prospective Bidders are hereby notified that this award shall be made in the best interest of the State and the State reserves the right to reject any and all proposals received in response to this request.
The Awarded Bidder has the opportunity to service the ATM during non-business hours. The awarded bidder is fully responsible to abide by the terms of the License while working in the building during non-business hours.