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This Solicitation opportunity from California was posted on October 28, 2025. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

ATM Space Available in Secure & Populated Downtown Sacramento Government Building

Closed
0000037081State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 561422
New
SLED
Call Center
Solicitation # BPM057936
Solicitation BPM057936 is a request for comprehensive call center operational support services for the Maryland Health Benefit Exchange. The contractor will be responsible for managing customer service representatives, team leads, and supervisors to handle consumer inquiries via phone, live chat, and secure messaging. A critical component of the scope is ensuring staffing and production readiness for the annual Open Enrollment period, which typically runs from November 1 to January 15. The contract includes a base period of three years starting approximately July 1, 2027, and ending June 30, 2030, with two optional one-year renewal extensions. The award will be granted to the responsible offeror whose proposal is deemed most advantageous to the State, with technical factors receiving greater weight than financial factors. Evaluation criteria prioritize the technical response and work plan, staff qualifications, offeror capabilities, and economic benefit to Maryland. Required key personnel include a Project Director, Account Manager, Operations Manager, Training Manager, Quality Assurance Manager, and Workforce Manager. Pricing is structured around a monthly operational fixed fee and a fixed unit price per handled call. Proposals must be submitted via the eMMA portal by December 17, 2026, using a two-part double envelope submission process. The technical proposal must be strictly separated from the financial proposal to avoid rejection. Mandatory documentation includes various attachments, a performance bond, and certificates of insurance. The contract also emphasizes strict adherence to COMAR 21.06.09 for invoicing and requires a detailed Problem Escalation Procedure and annual technology readiness reviews every August.

POSTED

6 days ago

DEADLINE

in about 1 month

Documents

1
PDF, High priority: read this first36 pages · rfp
High

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Timeline

PhaseClosed
Posted

Solicitation

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyCalifornia Department of General Services
Contacts1 person available
OfficeN/A
Office AddressN/A
Contacts

Full Description

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The California Department of General Services (DGS), Facilities Management Division (FMD), hereinafter referred to as State, invites you to review and welcomes proposals for the ATM space located at the California Natural Resources Building (CNRA) at 715 P Street, Sacramento, Sacramento County, California.
The ATM area is ten (10) square feet (SQ FT) and located on the first floor of the CNRA.
The State is seeking an Automated Teller Machine (ATM) services (here after referred to as ¿Awarded Bidder¿) for employees and visitors of the CNRA. DGS¿ interpretation of ATM services may include, but is not limited to withdrawal of money, cash deposit, and check deposit. Awarded Bidder shall maintain a high level of customer service at all times. DGS¿ satisfaction must be a priority.
Proposal Submission Information Please take the time to carefully read and become familiar with the proposal requirements. In submitting your proposal, you must comply with the instructions herein. All proposals submitted for consideration must be received by the date as specified on the cover page labeled ¿SUBMISSION DUE DATE¿.
The State may not consider any proposal in which material/information requested is not furnished or where unclear or incomplete information is provided. Prospective Bidders are hereby notified that this award shall be made in the best interest of the State and the State reserves the right to reject any and all proposals received in response to this request.
The Awarded Bidder has the opportunity to service the ATM during non-business hours. The awarded bidder is fully responsible to abide by the terms of the License while working in the building during non-business hours.

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Same awarding agency

NAICS: 511210
SLED
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Solicitation # 0000037224
The California Department of General Services (DGS), Office of Administrative Hearings (OAH), has issued Request for Proposal (RFP) 37224 for the replacement, implementation, and ongoing support of a new Case Management System (CMS) to modernize and improve administrative hearing processes. This procurement seeks a comprehensive solution that will replace the outdated Practice Manager system with a contemporary, cloud-capable, hybrid work-model system ensuring compliance with state IT standards and security frameworks including NIST, HIPAA, SOC 2, and WCAG 2.2 accessibility guidelines. The contract term is planned for five years, beginning with a 33-month implementation phase followed by maintenance and operations. Key deliverables during implementation include detailed requirements documentation, workflow time studies, process improvement assessments targeting at least a 15% reduction in staff workflow times, system design specifications, user stories, wireframes, and a detailed project plan with KPIs. The procurement process incorporates multiple addenda and Q&A documents that elaborate on submission procedures, clarifications on technical and integration requirements including data migration and document management, confidentiality under the California Public Records Act, and protest procedures. The proposal evaluation methodology centers on a best-value selection approach with scored components including a mandatory technical response, optional solution requirements, and a critical interview/demonstration phase requiring a minimum pass score. Contract administration includes invoicing primarily through an online payment portal, with provisions for physical mailing and email as alternatives. Though no federal FAR clauses formally apply, general provisions and special terms outlined in exhibits govern contract performance. Security and confidentiality requirements emphasize robust encryption, access controls, and breach reporting related to Protected Health Information (PHI). Additionally, the solicitation mandates that bidders submit representations and certifications related to socioeconomic preferences (including Small Business and Disabled Veteran Business Enterprise statuses), conflict of interest disclosures, and compliance with state contracting laws. Mandatory pre-proposal conferences and multiple addenda have adjusted key dates, with the final proposal due date extended to February 13, 2026. The award will be issued to the highest-ranked proposal demonstrating the best technical merit and cost effectiveness in meeting the OAH’s case management modernization goals.
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POSTED

12 months ago

DEADLINE

in about 1 month
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