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Call Center and Customer Service Provider

Open

State & Local

Response Deadline11/20/2026, 07:00:59 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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This subcontract opportunity, issued by the New Jersey Division of Purchase and Property, seeks a Call Center and Customer Service Provider to support prime contractors on New Jersey Department of Children and Families CSOC projects. The selected provider will be responsible for managing inbound and outbound call volumes, providing customer support for State staff and stakeholders, and overseeing website communications. To ensure efficient operations, the provider must utilize IVR, ACD, and CRM systems while adhering to strict State customer service standards and confidentiality requirements. The project involves the delivery of operational call center services and the implementation of the Customer Service and Call Center Plan 2026. This is an SBA set-aside opportunity specifically designated for Small Business Enterprises and Disabled Veteran-Owned Businesses under NAICS code 561422. Interested parties must submit their responses by the deadline of November 20, 2026.

General Info

NJ call center services for DCF CSOC projects, due November 20, 2026.

Agency

New Jersey → Division of Purchase and Property

NAICS

561422 - Telemarketing Bureaus and Other Contact Centers

Place of Performance

Not specified

Set-Aside

SBA

Documents

This scope was carved out of 26DPP01212.

The full solicitation package (26 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

T1932 - Contracted System Administrator (CSA) for the Childrens System of Care (CSOC)

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Timeline

PostedMay 29

subcontract

Response DeadlineNov 20

Submission deadline

Response Deadline

11/20/2026, 07:00:59 PM UTCin 7 days

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Organization & Contact Information

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AgencyNew Jersey → Division of Purchase and Property

ContactsNo contacts available

OfficeN/A

Organization / AgencyNew Jersey → Division of Purchase and Property

Office AddressN/A

ContactsNo contact information available

Full Description

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Operates a comprehensive call center for prime contractors on New Jersey Department of Children and Families (DCF) CSOC projects. Manages inbound and outbound call volume, provides customer support for State staff and stakeholders, and manages website communications. Utilizes IVR, ACD, and CRM systems. Complies with State customer service standards and confidentiality requirements. Delivers operational call center services and the Customer Service and Call Center Plan 2026.

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